Forum Replies Created

Viewing 30 posts - 11,941 through 11,970 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 19:01

    Hello,

    1) Nope, I see that you have the default drop-down http://prntscr.com/w8mfoi I have changed it to off-canvas and it works fine.

    2) What locations would you like to remove or add? Tell me and I’ll check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 18:12

    Hello,

    1) Do you want to use the Elementor Pro or Elementor Headers and Footers plugin for this?
    2) Translate theme and also XStore core plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 18:10

    Hello,

    1) I see the brand filter on the shop page https://gyazo.com/ed59e0ddf2f8152af4dde88240486d4c and it filters the products. Could you, please, explain the problem in more detail? Maybe provide screenshots for better understanding. Also, provide temporary WP Dashboard and FTP access to your site to check the issue after that.

    2) Could you, please, explain in more detail problem with the h2 tag?

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 18:04

    Hello,

    It’s possible. You can reinstall theme if you need.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 18:03

    Hello,

    I checked the product and don’t see the mentioned issue https://gyazo.com/0176f3ab30ade2aecc54b298dc2fcc67
    What browser do you use?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 18:01

    Hello,

    WP Dashboard access is ok now. But FTP – nope http://prntscr.com/w8lbp1 Could you, please, change the password and provide the correct one for that user?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 16:56

    Hello,

    Don’t have iPhone 12Pro at this moment to check but everything works fine if we use Safari browser emulation http://prntscr.com/w8kbbd
    So, maybe you just need to clear the mobile browser cache?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 16:51

    Hello,

    Provide us with temporary WP Dashboard and FTP access to your site, please. We’ll contact plugin author about the mentioned issue to get fix. Do you allow to provide WP credentials to plugin author if they ask?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 16:48

    Hello,

    If you want to add the code with the script tag then use the HTML element http://prntscr.com/w8k6mw , not the default text element to add that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 16:09

    Hello,

    I have passed your issue to our develoeprs. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 16:03

    Hello,

    Add the below code to Theme Options > Custom CSS

    .content-product .product-content-image {
        min-height: 284px;
        max-height: 284px;
    }
    .content-product .product-content-image img {
        max-height: 284px;
        width: auto;
    }
    .content-product .product-title a {
        line-height: 2.5ex !important;
        min-height: 5ex;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 15:57

    Hello,

    Checkout issue, product page issue caused by styles of the blog-designer-for-elementor plugin http://prntscr.com/w8j1fa
    So, disable that plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 15:40

    Hello,

    1) Read this article https://kinsta.com/blog/wordpress-security-plugins/ to find the most suitable for you plugin.
    2) Could you, please, explain in more detail your issue? I checked the admin panel and don’t see issue with the featured image http://prntscr.com/w8ivmo http://prntscr.com/w8iw7h http://prntscr.com/w8iwm1

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 15:35

    Hello,

    Are you working on site right now? I see the fatal error on the site http://prntscr.com/w8it11
    Provide us with FTP access to check what caused the fatal error.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 15:29

    Hello,

    1) Oh, see. I thought that popup appears again once you click the X button, but it appears only if you click the popup content link. I’m afraid that there is no option to close the popup if you click just on the popup content.

    2) I see that you use the WPBakery as the main page builder. In this case, you can try the Massive Addons element to add the promo popup to page content https://massive.mpcthemes.net/modal-box/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 14:34

    Hello,

    Use the tel link http://prntscr.com/w8hlpu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 14:14

    Hello,

    1) Are you talking about mega menu http://prntscr.com/w8gglc ?
    You can change the width of the mega menu here http://prntscr.com/w8gikr It will increase the total width and the width of the columns that allows to show titles in one line.

    2) Add these elements to next row http://prntscr.com/w8h343 I have created an exmple.

    3) You can manage the image size using bg settings http://prntscr.com/w8h5lj Choose the one that will suit your needs.

    4) You can add it in 2 ways:
    a) using border http://prntscr.com/w8h6oa
    b) using Divider element http://prntscr.com/w8h7qr
    Choose the one that suits your needs most of all.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2020 at 11:42

    Hello,

    System detected your Instagram account as the Business account. Are you sure that your account is not the Business type https://help.instagram.com/502981923235522/robots.txt ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:40

    Hello,

    What options do not work? Could you, please, explain in more detail and provide screenshots for better understanding? Also, provide us with WP Dashboard access to your site to check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:38

    Hello,

    It looks that issue was caused by limit of the SubstituteMaxLineLength param on your server. We have added the code suggested by plugin author https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?filter=all&page=79#comment_18501820 to .htaccess and page editor works now. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:27

    Hello,

    Try to activate theme now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:25

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:25

    Hello,

    That should not be the reason of the problem. Provide us with FTP access to your site to check the problem in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:20

    Hello,

    I can’t check your site http://prntscr.com/w8082b to point you in the right direction. Please, fix the problem with the SSL certificate to allow us to check the site and proceed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:18

    Hello,

    1 – Yes, go to Theme Options > Import/Export > download the export file and then use it to import options including the header.

    2, 3, 4 – You can use Tools > Export > export pages, testimonials, media if you need it

    5 – Yes, if you face any limit error just contact us.

    6 – Yes, you can export, import the revolution slider.

    7 – Widgets, if you need them. There is the widget export plugin but I’m not sure if it works ok with the XStore custom widgets. So, probably it would be better to create widgets manually.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:13

    Hello,

    1) Make sure that “close forever” option is enabled in the Newsletter settings http://prntscr.com/w802wc

    2) At this moment – yes. We don’t have special popup element for the page content. So, if you want to implement this you need to look for third-party plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:11

    Hello,

    What multilingual plugin do you use?
    Could you, please, provide us with WP Dashboard and FTP access to your site to check and help you?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:08

    Hello,

    Yes, just skip the Multi vendors if you don’t plan to use the multivendor plugin http://prntscr.com/w7zzye Clear the browser cache and check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:05

    Hello,

    In this case, keep this option disabled https://prnt.sc/w7zxrf

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 22, 2020 at 19:02

    Hello,

    Did you increased the Logo element size https://prnt.sc/w7rvqa Make it into 4 columns for example instead of the 2 columns. Or provide us with WP Dashboard access to show you. Or watch the video tutorial on how to edit the header builder elements size https://youtu.be/RbdKjQrFnO4

    Regards

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Viewing 30 posts - 11,941 through 11,970 (of 30,337 total)
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