Page 375 – 8theme.com

Forum Replies Created

Viewing 30 posts - 11,221 through 11,250 (of 30,337 total)

← 1 2 3 … 374 375 376 … 1,010 1,011 1,012 →

Olga Barlow

Participant

January 21, 2021 at 14:05

Hello,

1) I don’t know what you got yesterday but I tried a few hours ago and it was empty.
So, would recommend you to create all the templates you need and save changes. Let me know if you can’t save your changes or don’t get emails once you save your changes.

2) Are you talking about Appearance > Customizer? Then disable the WP-Optimize – Clean, Compress, Cache plugin and try again. It works once plugin is disabled or if Page cache option is disabled.
Or what customizer are you talking about? Provide screenshot, please.

Regards

#269507 Copied In reply to: Misrepresentation

Olga Barlow

Participant

January 21, 2021 at 14:01

Hello,

I checked your site and the fields are collapsed https://prnt.sc/xdcwn9
On what page do you have this issue?

Regards

#269505 Copied In reply to: Collapse fields for mobile

Olga Barlow

Participant

January 21, 2021 at 13:48

Hello,

The mentioned issue is not related to our theme. We enabled the default WP theme Storefront and got the same quality of the images https://gyazo.com/5c12f4fe0c69a9a48daa60759445671c You can enable and check by yourself.
So, we can do nothing with this. Our support is able to help only with issues related strictly to our theme, sorry.

Regards

#269500 Copied In reply to: Bad Picture Quality on Mobile Version

Olga Barlow

Participant

January 21, 2021 at 13:41

Hello,

Could you, please, provide us with WP Dashboard and FTP access to your site? It seems that you disable the Static Blocks module in Royal theme options and it caused the mentioned error.

Regards

#269498 Copied In reply to: WordPress caught an error with one of your plugins, Royal Core

Olga Barlow

Participant

January 21, 2021 at 13:35

Hello,

We get an empty email https://prnt.sc/xdaf5y when testing empty new order email template https://prnt.sc/xdahf0 Don’t know how you can get another email.
So, just create templates with the content you need.

Regards

#269497 Copied In reply to: Misrepresentation
Olga Barlow

Participant

January 21, 2021 at 13:26
Hello,

Replace the previous code with the following

.single-product #wc-stripe-payment-request-button-separator, .single-product #wc-stripe-payment-request-wrapper { display: none !important; }

Regards
#269494 Copied In reply to: Strange text uppear just on mobile
Olga Barlow

Participant

January 21, 2021 at 13:22

Hello,

There is no migration tool from Elementor to WPBakery to transform content created using Elementor to WPBakery. You can install and use WPBakery for the new pages, etc but you can’t edit pages created using Elementor.

Regards

#269493 Copied In reply to: Can I change my page builder from elemantor to Wp bakery ?

Olga Barlow

Participant

January 21, 2021 at 13:16

Hello,

You are welcome.

Regards

#269492 Copied In reply to: Theme demo is broken at front end.
Olga Barlow

Participant

January 21, 2021 at 13:14
Hello,

Add the below code to Theme Options > Custom CSS

.product-information #wc-stripe-payment-request-button-separator { display: none !important; }

Clear the server cache, plugin cache, and browser cache and check the single product again.

Regards
#269491 Copied In reply to: Dokan theme
Olga Barlow

Participant

January 21, 2021 at 13:11

Hello,

WooCommerce plugin does this, we can’t remove those attributes.

Regards

#269490 Copied In reply to: The name of the product is duplicated in the card

Olga Barlow

Participant

January 21, 2021 at 13:10

Hello @ypvang01

Provide us with the screenshot of errors that you get. Also, provide us with WP Dashboard access to your site to check the errors.

Regards

#269489 Copied In reply to: Cannot Install theme

Olga Barlow

Participant

January 21, 2021 at 13:07

Hello,

Strange that it’s broken again. Checking the issue. I’ll inform you once get solution.

Regards

#269488 Copied In reply to: Seems to be translated, but it's not.

Olga Barlow

Participant

January 21, 2021 at 13:05

Hello,

That switcher is not the real switcher, that is menu drop-down just for demo. You need to install the additional plugin if you need the currency switcher. So, edit your header and remove the elements from that connection blocks https://prnt.sc/xd8gv7
Also, I would recommend you to watch video tutorial for the header builder https://www.youtube.com/playlist?list=PLMqMSqDgPNmDu3kYqh-SAsfUqutW3ohlG

Regards

#269484 Copied In reply to: Xstore theme Set Up

Olga Barlow

Participant

January 21, 2021 at 13:00

Hello,

Your Instagram account is business account type but you connected it like personal account. Please, remove the existing token and connect your account like Business account https://prnt.sc/xd7unh
Choose the newly added token in the Instagram element settings, refresh Instagram https://prnt.sc/xd8339 and check the page again.

Regards

#269480 Copied In reply to: Instagram error

Olga Barlow

Participant

January 21, 2021 at 12:55

Hello,

Try to activate theme now.

Regards

#269477 Copied In reply to: license issues

Olga Barlow

Participant

January 21, 2021 at 12:54

Hello,

I see js error https://prnt.sc/xd7hhb from third-party plugin that you use – Variation Swatches for WooCommerce – Pro
So, contact plugin author to solve the issue.

Regards

#269476 Copied In reply to: Not able to select product color & size in shop page

Olga Barlow

Participant

January 21, 2021 at 12:18

Hello,

Blocks removed. Check now.

Regards

#269472 Copied In reply to: Navigation is broken after update

Olga Barlow

Participant

January 21, 2021 at 11:53

Hello,

Thank you. This time it works. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#269469 Copied In reply to: Checkout mobile width

Olga Barlow

Participant

January 21, 2021 at 11:38

Hello,

I see the mentioned section even if I’m logged in https://prnt.sc/xd182s and when editing the page using Elementor https://prnt.sc/xd19w6
So, don’t see the error. Maybe that was a local glitch.

Regards

#269463 Copied In reply to: Cache Issue

Olga Barlow

Participant

January 21, 2021 at 11:35

Hello,

It looks that problem caused by Page cache of WP-Optimize – Clean, Compress, Cache plugin. Contact plugin author to exclude the customizer from page cache.

Regards

#269462 Copied In reply to: Misrepresentation

Olga Barlow

Participant

January 21, 2021 at 11:18

Hello,

If Sale label is translated and cache is cleared it’s ok https://prnt.sc/xczim5
So, don’t see the issue.

Regards

#269456 Copied In reply to: Sale badge wrong language
Olga Barlow

Participant

January 21, 2021 at 11:04
Hello,

Use the below custom

.quick-view-popup.et-quick-view-wrapper { box-shadow: 0 10px 20px rgb(0 0 0 / 86%), 0 6px 6px rgb(0 0 0 / 71%); }

Regards
#269448 Copied In reply to: quick view is not working
Olga Barlow

Participant

January 21, 2021 at 11:00

Hello,

I found that brands work ok with the default permalink settings https://prnt.sc/xcxz0e but do not work with the Shop based type.

I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#269445 Copied In reply to: Center image static block

Olga Barlow

Participant

January 21, 2021 at 10:56

Hello,

You use the header with the overlap effect (header displays over the content). You can disable this effect for the mobile only in the Header Overlap settings but it will affect all the pages, not just home page. So, create home page header using the multiple headers option and disable the header overlap option for the mobile home page header https://youtu.be/BpeXfzNwkOc

Or you may try to add the empty space element (85px) and set in column settings to show it for the mobile device only.
Choose the way most suitable for you.

Regards

#269443 Copied In reply to: information

Olga Barlow

Participant

January 21, 2021 at 10:46

Hello,

There is no option to export/import only email header or footer. You can Export/Import only the whole template https://prnt.sc/xcwt5z and then edit the content.

Regards

#269442 Copied In reply to: Built-in Email Builder WPML

Olga Barlow

Participant

January 20, 2021 at 22:27

Hello,

You don’t need to pay anything if plugin is bundled with theme! Read more about bundled plugins https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
If you need to update plugin you can always get the latest plugin archive here https://www.8theme.com/downloads

So, install the latest version of the WPBakery plugin and use it to compose your page content and footer.

Regards

#269392 Copied In reply to: Problem with Legenda theme

Olga Barlow

Participant

January 20, 2021 at 22:25

Hello,

Because you did not install plugin required for these options https://prnt.sc/xbcqsf

Regards

#269391 Copied In reply to: Page options not showing

Olga Barlow

Participant

January 20, 2021 at 22:23

Hello,

Padding 0 for this section caused the issue https://prnt.sc/xbcm4i Once I disable padding scroll dsappears.

Regards

#269389 Copied In reply to: White space on right screen

Olga Barlow

Participant

January 20, 2021 at 22:15

You are welcome.

Regards

#269388 Copied In reply to: Lightbox not opening images

Olga Barlow

Participant

January 20, 2021 at 22:15

You are welcome.

Regards

#269387 Copied In reply to: thank you page – date is missing
← 1 2 3 … 374 375 376 … 1,010 1,011 1,012 →

Viewing 11,250 results - 11,221 through 11,250 (of 30,337 total)

Viewing 30 posts - 11,221 through 11,250 (of 30,337 total)

← 1 2 3 … 374 375 376 … 1,010 1,011 1,012 →

Forum Replies Created

Explore our best WordPress WooCommerce Themes collection