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Olga Barlow

Participant

April 14, 2021 at 14:50

Hello,

Every case of the site speed is very individual. We are working on general speed improvements of the XStore theme and plan major update a few months later.
But anyway every single site requires personal attention to speed issues.

If you decided to switch to another theme we can give you refund for the XStore.

Regards

#284209 Copied In reply to: E-commerce load issue

Olga Barlow

Participant

April 14, 2021 at 14:47

Hello,

Go to Loco Translate > Plugins > XStore Core plugin > create translation to your language and choose the Custom location, not Author location while creating it. After that search for the mentioned strings and translate them. If you still have a problem after that then provide us with WP Dashboard access to your site.

Regards

#284208 Copied In reply to: [Add to cart] button and [Sale] banner not translating

Olga Barlow

Participant

April 14, 2021 at 14:47

Hello,

Go to Loco Translate > Plugins > XStore Core plugin > create translation to your language and choose the Custom location, not Author location while creating it. After that search for the mentioned strings and translate them. If you still have a problem after that then provide us with WP Dashboard access to your site.

Regards

#284207 Copied In reply to: [Add to cart] button and [Sale] banner not translating

Olga Barlow

Participant

April 14, 2021 at 14:44

Hello,

Check now. You are able to show the Static Blocks there https://prnt.sc/11dy8xh

Regards

#284206 Copied In reply to: Using more menu mobile panel

Olga Barlow

Participant

April 14, 2021 at 14:34

Hello,

Check now, please.

Regards

#284204 Copied In reply to: View Cart & Checkout Button color is not change On off canvas mini cart

Olga Barlow

Participant

April 14, 2021 at 14:20

Hello,

This question was answered https://www.8theme.com/topic/top-header-issue-2/
Please, don’t create multiple topics for the same issue. Thank you for your understanding.

Regards

#284200 Copied In reply to: Remove padding from footer

Olga Barlow

Participant

April 14, 2021 at 14:19

Hello,

Oh, it’s very simple. Add the below code to child theme functions.php

add_action( 'woocommerce_single_variation', 'etheme_size_guide', 15 );

Remove the Size guide element from the single product builder to avoid duplication.

Regards

#284199 Copied In reply to: hook size guide

Olga Barlow

Participant

April 14, 2021 at 14:11

Hello,

Check now, please.

Regards

#284196 Copied In reply to: Single Product Builder – Сonnection Block

Olga Barlow

Participant

April 14, 2021 at 14:09

Hello,

1) I disabled zoom option, enabled it again and zoom works. Check, please.

2) I’m able to click Account details link https://gyazo.com/bfee2b7b115b93cf1bd1f0be5ac4bdea and edit my data. So, could you, please, explain in more detail your issue? Maybe provide screenshot of options that you can’t edit.

Regards

#284195 Copied In reply to: Zoom photo product

Olga Barlow

Participant

April 14, 2021 at 13:54

Hello,

Take my apologies for the delay in answering. We had some troubles with the topics display.
Yes, we overwrite some Dokan templates but it does not affect the width of the vendor layout because the sidebar appears even with the storefront theme https://gyazo.com/05211ff2e89c5bab9b1c63333010212c and I don’t see the option in Dokan setting to disable the sidebar on the vendor page. I see that you sorted out and hid the sidebar using custom CSS. So, you do still need any help from our side?

Regards

#284191 Copied In reply to: Side bar from dokan single store is not removing

Olga Barlow

Participant

April 14, 2021 at 11:17

Hello,

Do you get this error while publishing products? Could you, please, check server error logs? Do you have errors there?

Regards

#284168 Copied In reply to: Optimisation of the website – problem of exceeding resources

Olga Barlow

Participant

April 14, 2021 at 11:10

Hello,

Unfortunately, we don’t have option to create templates of the email sections. You can submit a feature request here https://www.8theme.com/taskboard/ and if it gets the votes from other customers our developers will be able to implement it in one of the next updates.

Regards

Regards

#284166 Copied In reply to: Email template export

Olga Barlow

Participant

April 14, 2021 at 11:03

Hello,

There is no such option in our theme. You can try to implement it with additional customization using WooCommerce hooks https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/ to display etheme_size_guide function in place you need.

Regards

#284164 Copied In reply to: hook size guide

Olga Barlow

Participant

April 14, 2021 at 11:01

Hello,

It’s because of the lazy loading option for the image of the Smush plugin. I have excluded lofo from the lazy loading. Check now.

Regards

#284162 Copied In reply to: top header issue

Olga Barlow

Participant

April 14, 2021 at 10:42

Hello,

Check now.

Regards

#284160 Copied In reply to: Regarding Theme Style

Olga Barlow

Participant

April 14, 2021 at 10:33

Hello,

Issue appears if Massive Addons plugin is enabled. It’s know issue https://codecanyon.net/item/massive-addons-for-visual-composer/14429839/comments?page=79&filter=all#comment_18518641
So, contact your hosting provider and ask to increase SubstituteMaxLineLength to 10 or 20Mb.

Regards

#284159 Copied In reply to: WPbakery does not load

Olga Barlow

Participant

April 14, 2021 at 10:19

Hello,

Check now.

Regards

#284154 Copied In reply to: Product Data Setting's Categories not working

Olga Barlow

Participant

April 14, 2021 at 09:52

Hello,

You can disable menu cache and static blocks cache in Theme Options > Speed optimization. Also, if you change styles you need to clear browser cache and plugin cache if you use cache plugin.

Regards

#284151 Copied In reply to: Kindly Fix Theme Cache Issue. Whenever we change anything it takes to much time

Olga Barlow

Participant

April 14, 2021 at 09:48

Hello,

Done.

Regards

#284150 Copied In reply to: Files generator

Olga Barlow

Participant

April 14, 2021 at 09:47

Hello,

1) Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

2) Do you know that our theme comes with email builder and you can redesign WooCommerce emails according to your needs? You can find it in XStore > Email builder.

Regards

#284149 Copied In reply to: Image on Woocommerce emails not showing when the XStore Core plugin is active.

Olga Barlow

Participant

April 14, 2021 at 09:44

Hello,

Yes, thid-party plugin could be the reason of the issue. We hope that you’ll find it and plugin author will be able to fix problem.

Regards

#284148 Copied In reply to: Internal Server Error.

Olga Barlow

Participant

April 14, 2021 at 09:38

Hello,

Pingdom https://tools.pingdom.com/

Regards

#284145 Copied In reply to: Main photo loading speed

Olga Barlow

Participant

April 14, 2021 at 09:38

Hello,

We don’t have the option to use different footer for every single category. You can use different footer for all the categories + shop page + products. To do this go to Pages > edit Shop page and choose the static block you want to show for the custom footer https://prnt.sc/11dh67w

Regards

#284144 Copied In reply to: Categorie Header

Olga Barlow

Participant

April 14, 2021 at 09:10

Hello,

Provide us with FTP access to your site, please.

Regards

#284135 Copied In reply to: Blank space on mobile product page

Olga Barlow

Participant

April 14, 2021 at 08:58

Hello,

Go to XStore > Custom font > remove the font and upload it again. After that choose this font again in the typography options.
Check if you have the error after that.

Regards

#284132 Copied In reply to: Problem with fonts after transfer my site

Olga Barlow

Participant

April 14, 2021 at 08:20

Hello,

Check now. We made the fix in the XStore core plugin.

Regards

#283963 Copied In reply to: Several questions

Olga Barlow

Participant

April 14, 2021 at 00:17

Hello,

Provide us with WP Dashboard and FTP access to your site and server error logs. We’ll check what is the reason of the Internal server error.

Regards

#283928 Copied In reply to: Internal Server Error.

Olga Barlow

Participant

April 14, 2021 at 00:14

Hello,

That could be the reason. Try to go to Theme Options > General > disable site loader option, save settings, clear cache and check again? Do you still have the issue on iPhone when site loader is disabled?

Regards

#283927 Copied In reply to: Why does the basket icon have to be clicked twice for it to add into the basket?

Olga Barlow

Participant

April 14, 2021 at 00:12

Hello,

You are welcome. Feel free to ask if you need any other help.

Regards

#283926 Copied In reply to: problem installing xstore

Olga Barlow

Participant

April 14, 2021 at 00:11

Hello,

Number of products that you use on that page could be different, also additional images in footer, header, newsletter that you use when our theme is enabled. Switch to our theme and let me know. I’ll test and tell you what increases the size.

At this moment another theme is enabled on the site that you provided link to.

Regards

#283925 Copied In reply to: E-commerce load issue
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Viewing 9,270 results - 9,241 through 9,270 (of 30,391 total)

Viewing 30 posts - 9,241 through 9,270 (of 30,391 total)

← 1 2 3 … 308 309 310 … 1,012 1,013 1,014 →

Forum Replies Created

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