Page 310 – 8theme.com

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Olga Barlow

Participant

April 14, 2021 at 00:07

Hello,

We were able to recreate issue from our side. Developers are working to fix the problems. Thank you for the report.

Regards

#283924 Copied In reply to: Topic problem

Olga Barlow

Participant

April 14, 2021 at 00:05

Hello,

Ok. Keep in mind that you can use license for one project only to avoid problems.

Regards

#283923 Copied In reply to: Why I can not post here

Olga Barlow

Participant

April 13, 2021 at 21:00

Hello,

We don’t have a language switcher shortcode in our theme. You need to use third-party plugin to create a multilingual site https://colorlib.com/wp/wordpress-multilingual-plugins/

You can find list of shortcodes available for the Royal theme here https://8theme.com/demo/docs/royal/Widgets_and_Static_Blocks/Royal_Shortcodes

That area also supports default HTML code.

Regards

#283910 Copied In reply to: Header Type 17 not working as shown in theme options

Olga Barlow

Participant

April 13, 2021 at 20:57

Hello,

Do you want to change the color of the main font or active elements?

Regards

#283909 Copied In reply to: Change theme writing color

Olga Barlow

Participant

April 13, 2021 at 20:57

Hello,

Are you talking about cache plugin? We prefer WPRoket, it’s cool but it’s paid plugin.

Regards

#283908 Copied In reply to: Main photo loading speed

Olga Barlow

Participant

April 13, 2021 at 20:55

Hello,

Try now, please.

Regards

#283907 Copied In reply to: I am unable to register my code on my website

Olga Barlow

Participant

April 13, 2021 at 20:54

Hello,

Point is that I reset the license limit. But if you still have the error on that site we need access to check it.

Regards

#283906 Copied In reply to: Why I can not post here

Olga Barlow

Participant

April 13, 2021 at 20:53

Hello,

Nope, still the same https://prnt.sc/11ceg1q

Regards

#283905 Copied In reply to: WPbakery does not load

Olga Barlow

Participant

April 13, 2021 at 20:50

Hello,

You are welcome.
Go to WooCommerce > Settings > Products > Inventory > check Hide out of stock products from catalog.

Regards

#283903 Copied In reply to: Size selection – design

Olga Barlow

Participant

April 13, 2021 at 20:48

Hello,

Please, don’t create multiple topics for the same issue https://www.8theme.com/topic/why-am-can-not-post-here
It doesn’t help to solve the problem just creates misunderstanding. Let’s continue the conversation on that topic, please.

Regards

#283902 Copied In reply to: Will you fix my problem or not

Olga Barlow

Participant

April 13, 2021 at 20:47

Hello,

Provide us with WP Dashboard access to your site.

Regards

#283901 Copied In reply to: Why I can not post here

Olga Barlow

Participant

April 13, 2021 at 20:45

Hello,

Provide us with WP Dashboard and FTP access to your site to check the issue.

Regards

#283900 Copied In reply to: How to hide/disable single product page

Olga Barlow

Participant

April 13, 2021 at 20:42

Hello,

We found the issue. Thank you for your reports. We’ll try to fix the problem ASAP.

Regards

#283898 Copied In reply to: Topic problem

Olga Barlow

Participant

April 13, 2021 at 20:41

Hello,

Imported.

Regards

#283897 Copied In reply to: problem installing xstore

Olga Barlow

Participant

April 13, 2021 at 20:23

Hello,

What is “issu url” ?

Regards

#283888 Copied In reply to: Custom tab in products

Olga Barlow

Participant

April 13, 2021 at 20:22

Hello,

Yes, provide us the new email that you want to use and we’ll change it.

Regards

#283887 Copied In reply to: Files generator

Olga Barlow

Participant

April 13, 2021 at 20:22

Hello,

wishpify still uses our theme https://prnt.sc/11cdm7j
You can use our theme for this site and dev copies of this project only. You can’t start a new project of you use our theme for that one.

Regards

#283885 Copied In reply to: Why I can not post here

Olga Barlow

Participant

April 13, 2021 at 20:19

Hello,

You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy https://themeforest.net/licenses/standard
If you want to build 2 different projects you need 2 licenses.

Regards

#283884 Copied In reply to: Organic 01 Demo Site

Olga Barlow

Participant

April 13, 2021 at 20:18

Hello,

Did you notice that you compare pages with different sizes https://prnt.sc/11cdh5h ?
Of course, you’ll have different speeds. Could you, please, provide screenshots of the report by page content below the speed results on the pingdom? I suppose size is increased becasue of images that you have on that page. So, optimize your images using https://tinypng.com/ for example and reduce the page size to 2MB and test page speed after that and compare results with our theme and default theme.

Regards

#283883 Copied In reply to: E-commerce load issue

Olga Barlow

Participant

April 13, 2021 at 20:09

Hello,

We don’t have characters limit. Could you, please, provide us with video of the issue for better understanding of your actions to reproduce the issue and fix it?

Regards

#283878 Copied In reply to: Topic problem

Olga Barlow

Participant

April 13, 2021 at 20:05

Hello,

Our support member can’t log in to your Dashboard https://prnt.sc/11cda2r
Please, add this IP to whitelist 95.158.42.171

Regards

#283875 Copied In reply to: WPbakery does not load

Olga Barlow

Participant

April 13, 2021 at 20:02

Hello,

You are welcome.

Regards

#283873 Copied In reply to: The header change is not saved on my site

Olga Barlow

Participant

April 13, 2021 at 19:58

Hello,

Besides I see the following warnings https://prnt.sc/11cd4d8 So, you need to contact your hosting provider to fix this warning first.

Regards

#283872 Copied In reply to: Problem with pagination on shop pages

Olga Barlow

Participant

April 13, 2021 at 19:55

Hello,

Do you use single product builder or built-in layout?

Regards

#283871 Copied In reply to: hook size guide

Olga Barlow

Participant

April 13, 2021 at 19:48

Hello,

As I can see you have broken layout even with the default WooCommerce theme Storefront https://gyazo.com/94d1d6ef02abd748dd3dbc81432b393b
Something is wrong with your products but it’s not related to our theme because it does not work even with the default theme. Did you create these products or import them?
I would recommend you to check the server error logs and contact WooCommerce plugin support https://wordpress.org/support/plugin/woocommerce/ or import plugin support if you imported products because I see https://prnt.sc/11cd7mi

Regards

#283870 Copied In reply to: Problem with pagination on shop pages
Olga Barlow

Participant

April 13, 2021 at 19:24
Hello,

Can’t check your site https://prnt.sc/11cc40r
You can change the zoom icon image using custom CSS in Theme Options > Custom CSS

.zoom-on .main-images img.zoomImg, .zoom-on .main-images a.zoom { cursor: url(add_URL_to_your_icon_here) 16 9, zoom-in; }

Regards
#283866 Copied In reply to: How to change a single product image zoom icon
Olga Barlow

Participant

April 13, 2021 at 19:23

Hello,

What browser do you use? I don’t see any padding in the footer https://gyazo.com/7152c642728fd5edcc543610379b65ba

Regards

#283864 Copied In reply to: Remove padding from footer
Olga Barlow

Participant

April 13, 2021 at 19:14
Hello,

Add the below code to Theme Options > Custom CSS to change the product title text-transform

.content-product .product-title, .product-title, .etheme-sticky-cart .sticky_product_title{ text-transform: uppercase; }

Regards
#283863 Copied In reply to: I Change Product Title Text Transform as Upper Case it cant change on website
Olga Barlow

Participant

April 13, 2021 at 18:10

Hello,

Found that we just need to change the hostname. Nevermind. I passed the issue to the developers. I’ll inform you once they fix the categories. We have a lot of requests these days, so take my apologies for the possible delay.

Regards

#283858 Copied In reply to: Several questions

Olga Barlow

Participant

April 13, 2021 at 18:08

Hello,

You provided FTP to production. Should we enable single product builder on the production site? I thought that we need to make the fix on the dev site and then you’ll move it to production. Maybe it will be better to edit dev first? Then provide FTP access to dev.

Regards

#283856 Copied In reply to: Several questions
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Viewing 9,300 results - 9,271 through 9,300 (of 30,391 total)

Viewing 30 posts - 9,271 through 9,300 (of 30,391 total)

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