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Viewing 30 posts - 9,001 through 9,030 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 17:02

    Hello,

    The checkout page does not display 404 for me even if I’m not logged in https://prnt.sc/11t5oie
    But you have some limits for the delivery https://prnt.sc/11t5pqf so, I can’t proceed with the next step.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:58

    Hello,

    I see that you already asked similar question here https://www.8theme.com/topic/membership-themes/#post-285046
    Check the answer.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:58

    Hello,

    Thank you for choosing our theme!

    1) We are theme developers, we are not plugin developers, so we can’t recommend third-party plugins to our customers because of this. We are not fully familiar with all the options that third-party membership plugins have. We would recommend you read special articles, for example https://optinmonster.com/wordpress-membership-site-plugins/ and compare plugins, choose the one depending on your needs. Contact plugins authors and clarify all the questions related to plugin options. We are able to help you with theme settings only.

    2) XStore theme does not have known compatibility issues with the membership plugins, so I don’t see reasons why you can’t use it for your site.
    A) Ok, we are glad to hear that you already have some site. But could you clarify how it’s related to our theme? Did your developer build site using XStore and you have some issues?

    B) Our theme is WordPress-based. So, we support all the default options for the blog that WordPress has. If you need more information about the WordPress blog page and WordPress posts system I would recommend you to watch youtube video tutorials for WordPress beginners.

    C) We don’t have such system in our theme, so I suppose you need to look for Membership plugin that allows this.

    D) What kind of emails do you want to send? Our theme supports default WordPress and WooCommerce emails. We don’t have any additional types of emails.
    Theme supports MailChimp plugin, so you can have the newsletter form https://wordpress.org/plugins/mailchimp-for-wp/

    Read the license policy https://themeforest.net/licenses/standard
    You can use 1 license for 1 project(dev and production sites) according to ThemeForest license policy. So, if you want to create few projects you need a separate license for every single project.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:38

    Hello,

    It appears once you choose the Privacy policy page in Customizer > WooCommerce > Checkout settings https://prnt.sc/11t4sdi So, choose the correct page or edit the one that I created.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 16:17

    Hello,

    It’s not the error, it’s notice. Read more about difference https://www.ostraining.com/blog/wordpress/warnings/
    This notice comes from Massive Addons for WPBakery Page Builder plugin. We’ll report plugin author about this and ask them to fix this notice in next plugin upate. Meanwhile, disable WP debug and ignore this message till the next plugin update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 15:53

    Hello,

    Oh, I see, sorry for the misunderstanding. You may use custom link https://prnt.sc/11t38p9 or provide us with FTP access to check why the contacts page does not appear in the list of pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 15:43

    Hello,

    Replace the previous code with this one

    .null-instagram-feed li a {
        display: flex;
        padding-bottom: 0 !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 15:37

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 15:35

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 14:06

    Hello,

    Thank you. Works. I passed your issue to developers. I’ll inform you once they fix the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 14:02

    Hello,

    It looks that your cache plugin does not cache theme styles. Try to go to Theme Options > Speed Optimization > Optimize Frontend CSS > disable this option > save settings. Check if you still have issues with cache when this option is disabled. Let me know about the results.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 13:52

    Hello,

    We added ID field for the tab title. So add the ID https://prnt.sc/11sy8kd
    And then use the below code on the page

    <script>
    document.addEventListener('DOMContentLoaded', function() {
    	jQuery(function($){
    
    	let strings = ['?chastye_voprosy',
    	'?oformleniye_zakaza',
    	'?vozvrat'];
    	strings.forEach( (string,i) => {
    	if (window.location.href.indexOf(string) > -1) {
    		string = string.replace('?', '');
    		if ( $('[id="'+string+'"]').length > 0 ) {
    			$('[id="'+string+'"]').click();
    			$('html, body').animate({
    				scrollTop: $('[id="'+string+'"]').offset().top - 100
    			},'slow');
    		};
    		}
    	}); 
    });
    });
    </script>

    If you have more questions about additional customization submit request here because additional customization is outside the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 13:07

    Hello,

    Yes, unfortunately, variation swatches do not allow mixing images and colors or set terms with more than 1 color. In this case we would recommend you to create images for all your colors and mix of colors and use image type to display them.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 12:59

    Hello,

    Added the below custom to custom CSS

    .et_b_header-search.et_element-top-level select [value="subscription-plans"] {
        display: none;
    }

    It’s not very good solution but it’s a temporary fix till we get the answer from WooCommerce. You can also comment in that topic to speed them up.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 12:40

    Hello,

    The problem was caused by the negative margin that you added for the bottom header in the header builder settings. It breaks script calculation. I removed that negative margin and menu is ok. Clear the browser cache before checking.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 12:27

    Hello,

    Go to Appearance > Menus > edit mobile menu and add all the links you need to your mobile menu. After that choose this menu in the Mobile menu element settings https://prnt.sc/11sulfr
    Check the links in the mobile menu now. I don’t see problem with the contacts page link.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 12:21

    Hello,

    To set logo directly at the center of the page then use the following layout https://prnt.sc/11suff8
    Check your header and fixed header now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 11:23

    Hello,

    Take our apologies if you faced any inconvenience using our theme.
    Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 11:03

    Hello,

    I see that demo content is installed but home page does not display elements once we close Elementor page editor. Could you, please, provide us with FTP access to your site to check the issue in more detail?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 10:45

    Hello,

    Checked your site and don’t see the mentioned issues https://gyazo.com/b47a9291033ed27605ba8e26bf482d30
    What browser do you use? Try to clear the browser cache or try another browser.

    Regards

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 10:33

    Hello,

    The warning is related to PHP open_basedir settings on your server.
    Contact your hosting provider and ask them to allow access to the additional directory https://prnt.sc/11splfo for PHP scripts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 10:22

    Hello,

    Use the code below to change the mentioned links

    .content-product .product-title, .posts-slider article .post-heading h2, .post-heading h2 {
        font-size: 18px;
        line-height:1.3;    
    }
    .content-product .product-title a, .posts-slider article .post-heading h2 a, .post-heading h2 a {
        color: #266391;
    }
    .content-product .product-title:hover a,
    .posts-slider article .post-heading:hover h2 a, .post-heading h2:hover a {
        color: #4a5156;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 10:03
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 21, 2021 at 08:38

    Hello,

    You are welcome.
    We made changes in xstore/framework/theme-functions.php http://prntscr.com/11sfuol
    So, move this file to live site. But keep in mind that the theme and XStore core plugin on the dev site were updated to the latest versions, so make sure that your live site also uses the latest version of theme before file uploading.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 20:09

    Hello,

    No, you have not disabled all the plugins because the issue comes when wp-smushit plugin is activated. Go to plugin settings and exclude header logo from lazy loading by adding the following class to exclusions .et_b_header-logo-img

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 20:06

    Hello,

    It would be better to use

    .content-product .product-title {
    min-height: 5ex;
    line-height: 2.5ex !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 20:05

    Hello,

    You are welcome. We don’t have the option to use custom icon for that element, unfortunately.
    Add the below code to make items closer

    .et-mobile-panel .et_column {
        flex: 1 0 17%;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 19:59

    Hello,

    I have already done that. Did you increase the max input vars limit? Did that help you with the menu issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 19:57

    Hello,

    1) Checked using Safari and also don’t see problem, watch the video below.
    When you face this issue https://prnt.sc/11ky8ks do you have any errors in the console? Could you check the console log?
    2) searched https://gyazo.com/91da42f7c126b624f189045c2b3c2257 And what’s wrong?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 20, 2021 at 19:54

    Hello,

    Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

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    Viewing 9,030 results - 9,001 through 9,030 (of 30,391 total)
Viewing 30 posts - 9,001 through 9,030 (of 30,391 total)
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