Changing site domain - by G & D - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 3 years, 1 months ago ago by Rose Tyler

  • Avatar: G & D Enterprises
    G & D
    Participant
    April 20, 2021 at 03:06

    Need some help I built the site on a temporary domain because I didn’t want to mess up my existing site while switching to your theme. (I changed the URL, couldn’t find anywhere to deactivate the previous domain). I’m used Corporate demo, completed all site configurations I can’t load Static Blocks to edit it. Can’t load the Media library either.

    Please, contact administrator
    for this information.
    12 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 20, 2021 at 18:04

    Hello,

    We have removed the previous domain from the list of activations. Do you need to enable page builder for the Static Blocks? Follow the docs https://xstore.helpscoutdocs.com/article/47-static-blocks

    Provide screenshot of the Media library issue and also provide us with WP Dashboard access to site where you have this issue.

    Regards

    Avatar: G & D Enterprises
    G & D
    Participant
    April 20, 2021 at 20:57

    Thanks for the quick response. screenshots and info added.

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    April 21, 2021 at 10:45

    Hello,

    Checked your site and don’t see the mentioned issues https://gyazo.com/b47a9291033ed27605ba8e26bf482d30
    What browser do you use? Try to clear the browser cache or try another browser.

    Regards

    Regards

    Avatar: G & D Enterprises
    G & D
    Participant
    April 21, 2021 at 13:53

    Yeah clearing the cache worked I guess it was trying to load from the old URL. There’s 1 other thing. at the bottom of the checkout sidebar shows Free Shipping on orders over $49. But we have shipping and calculation disabled, why is this still showing. We don’t ship anything. Also on the checkout if a user switches between payment gateways the “I have read and agree to the website terms and conditions *” appears multiple times instead place there’s a shortcode over it like there’s something missing. See images< 6, 8, and 11.

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 21, 2021 at 14:15

    Hello,

    Theme Options > Header builder > Cart > Mini-Cart Promo Message

    Regards

    Avatar: G & D Enterprises
    G & D
    Participant
    April 23, 2021 at 02:13

    On the checkout if a user switches between payment gateways the “I have read and agree to the website terms and conditions *” appears as many times instead just once. 2. There’s a shortcode over the “I have read and agree to the website terms and condition” like there’s something missing. See images previously posted images.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 23, 2021 at 08:09

    Hello,

    Check how does it work when a default theme is activated on your site, for example, Storefront.

    Regards

    Avatar: G & D Enterprises
    G & D
    Participant
    April 23, 2021 at 15:43

    Same thing happening

    Avatar: G & D Enterprises
    G & D
    Participant
    April 23, 2021 at 18:07

    Edit: A little research shows this is a Visual Composer related error

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 24, 2021 at 10:24

    Hello,

    Contact support of WooCommerce to get assistance.

    Regards

    Avatar: G & D Enterprises
    G & D
    Participant
    April 24, 2021 at 19:53

    How you figure Checkout page showing WP bakery shortcode above the Terms & Conditions box and text on checkout page is caused by woocommerce? It’s more likely a WPBakery issue and since you’re the 1 who licensed it only you can reach out to them to find a solution to this problem.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2021 at 09:01

    Hello,

    The terms & conditions section relates to woocommerce functionality. The code of WPBakery Page Builder in terms & conditions area is shown even with the default theme, so this situation relates to the functionality of WC, and independent of our theme/can’t be fixed from our side.
    We would recommend you do not use WPBakery to create content of the terms & conditions section because WC and WPBakery are not compatible there.

    Regards

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