Thank you. I have passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
May 7, 2021 at 10:52
Hello,
We made some improvements. Could you, please, clear caches and monitor if you get the previous issue again?
Regards
Olga Barlow
Participant
May 7, 2021 at 09:34
Hello,
Ok, thank you. I’ll keep you in touch.
Regards
Olga Barlow
Participant
May 6, 2021 at 17:07
Hello,
Done.
Regards
Olga Barlow
Participant
May 6, 2021 at 17:03
Hello,
This is the default WPBakery element that makes ajax requests to your server/DataBase to get the list of products, our theme is not responsible for this. Try to reduce server response time and optimize the DataBase structure.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:55
Hello,
Thank you. I passed your issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:48
Hello,
Thank you for using our theme. Try now.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:46
Hello,
Thank you for using our theme. Try to activate theme on production site now.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:45
Hello,
I’m afraid that only disabling of the cache plugin or server cache if you use it.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:37
Hello,
1), 2), 3), 4), 5) Just re-add images from your site for these blocks, because imported bg images use the xstore.8theme.com url and are blocked on your site.
B) It comes from third-party plugin that you use. Try to disable them one by one to find out which one gives the notice and contact plugin author to fix this.
C) Contact Elementor plugin about this.
D) Provide us with FTP access, please. We’ll check the issue in more detail.
Regards
Olga Barlow
Participant
May 6, 2021 at 16:35
Hello,
Attributes could not be sold out, only product variations could be sold out. Do you get products that include variations in the list that are sold out https://prnt.sc/12ky4of ? Provide me screenshot of the product that includes sold-out variation but still appears in the filter results.
Our developers are trying to find the reason. It happens for users who use cache but not for all users, just for some of them. The cached styles do not include theme style.css and we can’t find the reason why. So, we need more time, unfortunately.
Regards
Olga Barlow
Participant
May 6, 2021 at 15:06
Hello,
Thank you for FTP access.
Please find the Elementor error message on below photo
No, I asked you not about screenshot of the Elementor error, I asked you about server error log file. Please, contact your hosting provider support and ask them to provide you server error log to find out why you get that 404 error. Send this log to us.
This element has some glitches with multilanguage and we have not found the solution yet to make it work from the customizer. So, we added custom code to child theme functions.php https://prnt.sc/12ktfac to allow you to edit the content of the element and translate it for different languages.
Regards
Olga Barlow
Participant
May 6, 2021 at 14:37
Hello,
1) You can find child theme archive in the Downloads area https://www.8theme.com/downloads or in full theme package that you downloaded from ThemeForest.
Download child theme and go to Appearance > Themes > Upload > install and activate child theme. Before child theme installation and activation go to Theme Options > Import/Export > export options. Once you activate child theme go to Theme Options > Import/Export > import options and reload the customizer page without saving changes!
2) What demo did you import? Very ofter users import demo that uses multiple headers feature but they edit only one header and forget to edit home page header. So, make sure that you don’t have multiple headers on your site https://youtu.be/BpeXfzNwkOc
Regards
Olga Barlow
Participant
May 6, 2021 at 14:30
Hello,
1) I don’t see any issue with the menu, it uses font according to your settings https://prnt.sc/12kszi3 So, could you, please, provide screenshots of the issue for better understanding of the issue you have?
2) Explain in more detail what exactly does not work? Provide link to product where you use that plugin.
Regards
Olga Barlow
Participant
May 6, 2021 at 14:22
Hello,
Got it. Provide us with WP Dashboard and FTP access to your site. Don’t clear the site cache, our developers need to study the issue, cache clearing fixes the problem for some time but it will appear again. So, don’t clear the cache to allow them to check!
Regards
Olga Barlow
Participant
May 6, 2021 at 14:18
Hello,
Point is that not only menu loses the styles, site does not call theme style.css and we found that it happens when cache is enabled. We are trying to find out why the cache plugin or server cache does not include theme styles from time to time.
Our theme comes with a header builder and you choose the menu location by yourself using menu element, so you can just ignore that message about menu position.
Regards
Olga Barlow
Participant
May 6, 2021 at 14:07
Hello, @amongthieves
We would be grateful if you could answer.
Regards
Olga Barlow
Participant
May 6, 2021 at 14:01
Hello,
1) thank you.
2) Could you, please, provide us also with FTP access to your site?
Regards
Olga Barlow
Participant
May 6, 2021 at 13:55
Hello,
It was some kind of strange glitch. The problem disappeared once we just removed and added the Elementor Product element again.
Check now.
Regards
Olga Barlow
Participant
May 6, 2021 at 13:48
Hello,
Check now. We made a fix in the theme and xstore core plugin files. Fix will be included in the next theme update.
Regards
Olga Barlow
Participant
May 6, 2021 at 09:51
Hello,
1)
But before using that theme, all was working fine, and the server is the same. I just redesign the website using your theme. That’s it. Nothing changes will be done before.
Do you have the same issue if you switch to default WP theme now, on this site?
It’s related to Nginx settings that your server has. If you change the permalinks settings to Post name you need to configure Nginx settings after that. So, contact your hosting provider to get help with this.
Regards
Olga Barlow
Participant
May 5, 2021 at 20:31
Hello,
Don’t add attributes if the product does not have variations with these attibutes.
