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Products disappear - by K8 - on WordPress WooCommerce support

This topic has 17 replies, 4 voices, and was last updated 2 years, 12 months ago ago by K8

K8

Participant

May 1, 2021 at 12:20

Products on the homepage disappeared after the last update. I use default demo

Please, contact administrator
for this information.

#286027 Copied Theme version: 7.2.8 WooCommerce version: 5.2.2

16 Answers

Rose Tyler

Support staff

May 1, 2021 at 13:05

Hello,

Please provide correct wp-admin access – http://prntscr.com/12cvbac + FTP access.

Regards

#286037 Copied

K8

Participant

May 1, 2021 at 13:10

My bad, sorry… Pls try again with same

#286039 Copied

K8

Participant

May 1, 2021 at 13:32

update

Please contact administrator
for this information.

#286040 Copied

Rose Tyler

Support staff

May 1, 2021 at 14:03

Hello,

I’ve passed the problem to our technicians. Please be patient and do not change access.

Regards

#286044 Copied

Rose Tyler

Support staff

May 1, 2021 at 14:18

Fix for this was added in files of the Core plugin. Please delete this plugin from the site and install it via XStore > Plugins installer. Clear all cache and check the Home page then.

Regards

#286047 Copied

K8

Participant

May 1, 2021 at 14:30

It does not work, I only get a message that “Plugin installation failed”. I can only install manually

#286049 Copied

Rose Tyler

Support staff

May 1, 2021 at 14:36

We will check it. Meanwhile, install the plugin manually. Download the Core from this page – https://www.8theme.com/downloads/

Regards

#286050 Copied

K8

Participant

May 1, 2021 at 14:40

Its done….. again :/

#286052 Copied

Robert Hall

Support staff

May 2, 2021 at 07:29

Hello

Is your issue is fixed or you have any other question let us know we are always here to provide you customer support.

Robert hall

#286086 Copied

K8

Participant

May 2, 2021 at 07:35

No, i still waiting for support!

#286088 Copied

K8

Participant

May 2, 2021 at 14:44

So how long can it take before I can expect technical help?

#286128 Copied

Robert Hall

Support staff

May 3, 2021 at 07:10

Hello

Our technical team will be available in next couple of days you can send your issue here we are always here to provide you customer support in best possible way.

Robert Hall
Customer Support.

#286167 Copied

K8

Participant

May 5, 2021 at 16:27

so what is happening?

#286476 Copied

Olga Barlow

Support staff

May 5, 2021 at 18:24

Hello,

Take our apologies for the delay but we need more time to fix this issue. Our developers are working on the problem. I’ll inform you once they fix the problem.

Regards

#286507 Copied

Olga Barlow

Support staff

May 6, 2021 at 13:55

Hello,

It was some kind of strange glitch. The problem disappeared once we just removed and added the Elementor Product element again.
Check now.

Regards

#286596 Copied

K8

Participant

May 6, 2021 at 17:19

Thanks for the help, now it looks fine

#286629 Copied
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