Forum Replies Created

Viewing 30 posts - 7,831 through 7,860 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:37

    Hello,

    Are you talking about preview or about real email?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:37

    Hello,

    You use the Cloudflare CDN. Clear CDN cache and check the title after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 16:21

    Hello,

    Unknown username. Check again or try your email address.

    We can’t log in to your Dashboard. Please, check the credentials by yourself before reply back.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 15:15

    Hello,

    1) Provide FTP access to your site. We need to check the issue in more detail
    2) Provide screenshot of the issue for better understanding.
    3) Go to Theme Options > Header builder > Cart > Number Of Products In Mini-Cart > set 6 instead of 30.
    4) You can switch between single product layouts here https://gyazo.com/f90258b19179dcc7a8e7e64e0e5511d2 Or enable the single product builder and choose the boxed or full-width layout in the settings https://gyazo.com/26ee35f678cb1b80691c125d2fd6eddf
    5) There is no special option for this. Do you want to change font-family or font-size? On the grid or on the single product?
    6) Go to Products > Brands > create brands and add products to your brands. After that, it appears on the shop page.
    7) Do you mean border around the images, color of the button and the font-weight of the titles?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 14:03

    Hello,

    Ok. Feel free to contact us if you add the necessary hook but it does not work.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 13:54

    Hello,

    We use WP default function to check the Max execution time, the same function uses WooCommerce plugin as you can see. So, if you are sure that your hosting provider set correct Max execution time then just ignore the notice from the requirements section.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 13:36

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 13:05

    Hello,

    Go to Settings > Permalinks > try to resave permalinks settings. If it does not help then contact hosting support and ask them to take a look. It’s not related to theme but to server settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:57

    Hello,

    Provide us with WP Dashboard access to your site and your purchase code in the topic Private content area. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:56

    Hello,

    Edit page using Elementor > Edit slider element and click the slide at the left sidebar > change the button link https://gyazo.com/21eb35d8617d05043d97a5f3a84ebd15

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:52

    Hello,

    Go to WooCommerce > Settings > Products > Inventory > Check Hide out of stock options from the catalog. Check the product after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:50

    Hello,

    You enabled Elementor Full width template that removes all the default elements that come from our theme https://gyazo.com/f1234c2129cf8d62bf9cf9e6e7610245 Use the default template if you want to display theme elements on the post.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:32

    Hello,

    We use WP thumbnail size for the shop_thumbnail, Settings > Media > thumbnail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 12:03

    Hello,

    Next theme update will be within a month probably. You’ll be able to update it via WP Dashboard as usual or using FTP method and archive from the Downloads page https://www.8theme.com/downloads

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 11:50

    Hello,

    Take our apologies but we have not released the update yet. Provide us with WP Dashboard and FTP access to your site and we’ll fix the issue on your site before the update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 11:07

    Hello,

    There is no option to duplicate Static Blocks. But you can save static block content as the template https://gyazo.com/7266467ba892f8960ea106d02e1940f0 and then import this template to any page or static block.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:53

    Hello,

    Provide us with WP Dashboard access to your site to check the settings you use and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:49

    Hello,

    Add the below code to the Theme Options > Custom CSS

    ul.st-swatch-preview li:hover, 
    .st-swatch-preview li.selected {
        border-width: 2px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:38

    Hello,

    Take our apologies if you faced any inconvenience using our theme!
    Could you, please, explain in more detail what exactly can’t you change?
    Provide us with WP Dashboard access to your site to check the issue in more detail and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:29

    Hello,

    Provide us with WP Dashboard and FTP access to your site and also describe in detail your actions step by step to reproduce the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:27

    Hello,

    You provided access logs but I asked about error logs. Please, provide us with the error logs of your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:27

    Hello,

    You provided access logs but I asked about error logs. Please, provide us with the error logs of your server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 10:26

    Hello,

    Do you want to add a tracking code to email builder? Does it appear in email with the default WooCommerce email templates? If yes then you need to contact plugin author and find out what WooCommerce hook does he use to add the code to email and then use Hook email builder element in the email template. Read this post for example https://www.8theme.com/topic/email-builder-tracking-number-in-completed-emails/#post-290209

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 09:16

    Hello,

    So, will you be able to install Adminer on your server? We need access to DB to clear some tables and proceed.

    Waiting for your reply.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 09:15

    Hello,

    Take our apologies for the delay. Could you, please, tell us the path to your PHP error logs file? We need to check the logs during fixing and can’t proceed without it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 09:13

    Hello,

    Our FTP user does not have permission to edit file https://gyazo.com/7eb4d40811e692ec289e295bb9ff6d1e
    So, find
    add_action( 'wp_enqueue_scripts', array( $this, 'enqueue_scripts' ), 20 );
    and change it to
    add_action( 'wp_enqueue_scripts', array( $this, 'enqueue_scripts' ), 40 );
    in /wp-content/plugins/et-core-plugin/app/controllers/customizer.php

    Or provide FTP with correct permissions.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 08:42

    Hello,

    You gave us access to empty directory https://gyazo.com/725322dabafe363a6a963fe998c62925
    We need access to your WP installation. Provide us with correct FTP access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 08:24

    Hello,

    Add the below code to Theme Options > Custom CSS

    .zoom-on .main-images img.zoomImg, .zoom-on .main-images a.zoom {
        cursor: pointer;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 8, 2021 at 08:13

    Hello,

    Take our apologies for the delay. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    June 7, 2021 at 21:18

    Hello,

    In this case add the Hook element and choose the necessary hook https://gyazo.com/8e84ded106990fff087fcdb0ed3ecf39

    Regards

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    Viewing 7,860 results - 7,831 through 7,860 (of 30,391 total)
Viewing 30 posts - 7,831 through 7,860 (of 30,391 total)
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