Hello,

The mentioned strings just were not included to string translation. Use this link https://prnt.sc/1h20frj to look for texts that you add from the Customizer and to add them to your string translation.

Check now and finish the translation of the Browse wishlist text.

Regards

Hello,

Check now.

Regards

Hello,

Take my apologies for the delay in answering.

1) I checked the select options link and it’s ok https://prnt.sc/1h1kuc6 What exactly do you want to change there? Explain in more detail, please.

2), 4) We need detailed information about this. What does that mean “cookies do not show properly”?
You need to test if you have issues with the cookies when the default WP WooCommerce theme (Storefront) is activated to find out if this is XStore theme issue or this is something other that does not work with the default theme.

3), 5) FTP directory is empty https://prnt.sc/1h1mh2e Provide us with access to your WP installation to proceed with the AMP plugin issue fix.

Regards

Hello,

Thank you. This time it works. I passed the issue to our developers. They are looking solution. I’ll inform you once they fix the problem.

Regards

Hello,

Check now, please.

Regards

Hello,

Slider Revolution in homepage dont load at the perfect size, but if reload the page the size is perfect.

Use Stretch row instead of the stretch row and content for the row where you use full-width slider https://prnt.sc/1h06cyb

Second problem, the page category is very slow to load.

1) Optimize images and use correct type, for example, compare the size of the image from your site in png and jpg, before and after optimization https://prnt.sc/1h09q6s
Read this post and follow the instructions https://www.wpbeginner.com/beginners-guide/speed-wordpress-save-images-optimized-web/
2) Use cache plugin. I have enabled the W3 total cache but you can also try NitroPack plugin. Compare results of your site
before https://gtmetrix.com/reports/stampaidea.com/dvxLT2AZ/
after https://gtmetrix.com/reports/stampaidea.com/WLpgFYix/
3) Disable all the plugins that you don’t really use because every additional plugin calls scripts and styles and slows down the page speed.
4) Use CDN

Regards

Hello,

Take our apologies for the delay. Problem is that we can’t replicate the mentioned issue because everything works fine for us https://gyazo.com/eb651ef7a26236b148de4c7e7cc9f8c5 And we don’t understand why it does not work for you. That’s why we ask video to find out your actions. What model of mobile do you use?

Try to disable JS minification on your site https://prnt.sc/1gz6k68, clear plugin cache, also, don’t forget to clear the CDN cache (because I see that you use CloudFlare CDN https://prnt.sc/1gz9847 ) and test after that. Then try to enable it again, clear caches and check again.

Regards

Hello,

1) Compare option works and you can use the custom SVG till the default icon is missing. All the other options of the compare feature work, do not? Our support asked you about access to pass that to developers, gave you custom code to change the color of the links. Our developers are out of the office, so they will be able to fix the issue tomorrow only and I informed you that you’ll get a response once they fix the problem. Why the support is bad? Just because we did not solve the issue immediately?
But we clearly mentioned that reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun https://prnt.sc/1gr5wdn Did you have a chance to take into account that information.

Besides, if you don’t like our theme you can always ask refund https://themeforest.net/refund_requests/new and choose another theme that has better support in your opinion.

2) I don’t know what caused the issue with the Sale products but it’s absolutely not the theme update. I have opened one of the products that you had in the list, pressed the Update button, and after that Sales element displays the sales product. So, maybe something was wrong with the DB after the WooCommerce plugin or WP update but not because of the theme because even default WooCommerce shortcode (if you tried that to test if this is theme or WooCommerce plugin issue https://docs.woocommerce.com/document/woocommerce-shortcodes/#section-9) displayed wrong products.
Now I don’t see problem with that section.

Regards

Hello,

Explain the issue in more detail. Provide link to product where you used that element, provide screenshot of the issue for better understanding.

Regards

Hello,

Yes, our developers checked the issue and they are working on it. I hope that you understand that we need some time to fix and test the option after that. I suppose that problem will be fixed tomorrow. I’ll inform you.
Till this happened I uploaded a custom SVG compare icon.

Regards

Hello,

Provide us with link to your site and WP Dashboard access to check the issue.

Regards

Hello,

At this moment we don’t have these options. You can submit a feature request here https://www.8theme.com/taskboard/ If it takes votes from other customers then our developers will be able to implement them.

Regards

Hello,

If this is the same project then you can use the code for activation on your localhost.

Regards

Hello,

I see that you added your own number to the static block https://prnt.sc/1goe23t So, what’s the problem? Which phone number can’t you change?

Regards

You are welcome.

Regards