Thank you. I passed your issue to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
August 16, 2021 at 10:05
Hello,
1) I see that you installed 2 page builders and use both of them on your pages. Every of the use page builders is heavy (a lot of styles and scripts, requests). So, we would recommend you to choose one of them (Elementor or WPBakery) and recreate pages created using another builder. After that disable another page builder.
2) Optimize images, because at this moment it takes a lot of page size https://prnt.sc/1pmehvn
3) Try to replace the revolution slider on the home page with the other slider element. Loading of the slider element takes 3s.
4) Check the list of plugins that you use and disable plugins that you really need. Every additional plugin slows down the site.
5) Enable CDN.
Regards
Olga Barlow
Participant
August 14, 2021 at 12:09
Hello,
Contact your hosting provider to get FTP access. We need to check files to help you with the mentioned js errors.
Regards
Olga Barlow
Participant
August 14, 2021 at 11:59
Hello,
Neither our theme or WooCommerce have such a widget. Shipping information displays on the cart and checkout pages.
So, if you want to show it on a single product it requires additional customization. You can submit customization request here because customization service is not included in our support.
I finally am able to reproduce the problem following your actions from the video.
Could you, please, provide us with FTP access to your site? We’ll check the issue in more detail?
Regards
Olga Barlow
Participant
August 14, 2021 at 11:39
Hello,
You can submit feature request here https://www.8theme.com/taskboard/ If this request takes votes also from other customers then our developers will be able to implement this.
Regards
Olga Barlow
Participant
August 14, 2021 at 11:36
Hello,
Could you, please, provide us with link to page where you have the issue with the static block?
Provide us with WP Dashboard and FTP access to your site, please, to check the issue in more detail.
Regards
Olga Barlow
Participant
August 14, 2021 at 11:34
Hello,
Provide us with WP Dashboard access to your site, please. We’ll check the issue in more detail.
Also, tell us what changes did you do that do not appear on your site? Provide screenshots for better understanding.
Regards
Olga Barlow
Participant
August 14, 2021 at 11:31
Hello,
I see js errors on your site https://prnt.sc/1oidfds it causes issue with the images.
Provide us with WP Dashboard and FTP access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
August 14, 2021 at 11:29
Hello,
Provide us with WP Dashboard and FTP access to your site to update theme and check the issue in more detail.
Did you make any changes in child theme files? Did you copy any files from the parent theme to child theme?
So, I don’t understand what is wrong for you with the cart. Problems with the cart count could be if you disable Ajax refresh fragments or if you use cache plugin that caches the cart actions and it’s not related to our theme. The Storefront theme will display the same issues.
Regards
Olga Barlow
Participant
August 14, 2021 at 10:39
Hello,
This time it works. Developers will be able to check the issue after the weekend. I’ll inform you about the results.
Regards
Olga Barlow
Participant
August 14, 2021 at 10:37
Hello,
Added. Next time you can edit the mentioned filter https://prnt.sc/1ohnf1n by yourself if you need to add any other emails, just add email id to the list
Regards
Olga Barlow
Participant
August 14, 2021 at 10:36
Hello,
Added. Next time you can edit the mentioned filter https://prnt.sc/1ohnf1n by yourself if you need to add any other emails, just add email id to the list
Regards
Olga Barlow
Participant
August 13, 2021 at 13:21
Hello,
I see that your outlet label is the sale label https://prnt.sc/1nzc7m8 and Sale label text is Outlet https://prnt.sc/1nzcs54
This label appears for the products that have a sale price.
Regards
Olga Barlow
Participant
August 13, 2021 at 13:17
Hello,
Nope because fix requires changes in theme and core plugin files. We need access only to wp-contet folder of your WP installation. So, you may create limited FTP access to that folder only if you don’t want to share access to the whole root directory.
Regards
Olga Barlow
Participant
August 13, 2021 at 13:15
Hello,
Take my apologies if my answer looks rude or unhelpful. I checked your site multiple times and can’t recreate the issue to find out what is the reason of the problem for you.
Check my video https://recordit.co/45GH73Srln
Could you, please, provide us with the video of the issue for better understanding? Did you try to check in incognito mode to avoid browser cache issue?
Regadrs
Olga Barlow
Participant
August 13, 2021 at 12:56
Hello,
You had the Products element in that column https://prnt.sc/1nywzmn I removed that. Check now mega menu and home page styles.
Regards
Olga Barlow
Participant
August 13, 2021 at 12:46
Hello,
Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.
“As you can see there is an explanation:
“Choose whether to extend the prepaid subscription term by the amount of days subscription was paused or suspended.”
So if this is checked, then the subscription will be extended on the paused interval, as if no payments were needed.
If not, then all missed payments should still be collected – it works just as pausing from regular payments, but doesn’t remove the need for user to pay the agreed amount later.”
Regards
Olga Barlow
Participant
August 13, 2021 at 12:15
Hello,
I’ll clarify this moment and send you the plugin author’s answer.
Regards
Olga Barlow
Participant
August 13, 2021 at 12:04
Hello,
I have updated theme and core plugin to the latest versions and don’t see the mentioned issue.
