Because this demo uses multiple headers https://prnt.sc/1qadw71 So, I removed a separate header for the home page.
Regards
Olga Barlow
Participant
August 18, 2021 at 15:42
Hello,
It’s because you are editing image using default WP options to remove watermark. It does not optimize image if you edit that. So, disable the Watermark plugin before uploading images to your media library. Enable it again once you finish.
We are not responsible for this WordPress editing because it’s the default option. It’s not a theme option.
Regards
Olga Barlow
Participant
August 18, 2021 at 15:35
Hello,
1) Thanks. I passed the issue to developers.
2) Even if I test using a real device it works ok https://dropmefiles.com/dwLGN
Try to check using another device or from incognito mode. Maybe it’s a mobile browser cache.
Regards
Olga Barlow
Participant
August 18, 2021 at 13:49
Hello,
We enabled all the possible speed optimization options from theme side. We don’t have any other settings to make it faster. So, try to contact your hosting provider and ask if they could help you to improve the site speed from their side.
Regards
Olga Barlow
Participant
August 18, 2021 at 13:39
Hello,
I improved the code to make it a higher priority than theme default styles. Check now.
Provide us with WP Dashboard access to your site to check the issue in more detail.
Regards
Olga Barlow
Participant
August 18, 2021 at 12:02
Hello,
1) Yes, because you added 150px padding for the section https://prnt.sc/1qa2bf2 Edit your page and change the padding for the tablet resolution using Elementor settings https://prnt.sc/1qa2ko5 .
2) The same issue with padding here https://prnt.sc/1qa2dhs You set slide bg https://prnt.sc/1qa2hoo
3) Provide us with WP Dashboard access to check the issue with the menu in more detail.
Regards
Olga Barlow
Participant
August 18, 2021 at 11:52
Hello,
Could you, please, provide server error logs? It looks that something blocks Ajax’s request. Server error log helps to understand what exactly.
Regards
Olga Barlow
Participant
August 18, 2021 at 11:34
Hello,
Take my apologies for the delay in answering. We found that issue was caused by this option https://prnt.sc/1qa14zw If you choose No location then add to cart works ok. I have passed the issue to our developers. I’ll inform you once they fix the problem.
Regards
Olga Barlow
Participant
August 18, 2021 at 08:54
Hello,
I can’t check your checkout page because of the coming soon mode. Provide us with WP Dashboard access to your site.
Regards
Olga Barlow
Participant
August 17, 2021 at 18:04
Hello,
You sent me the video of the site duplication https://prnt.sc/1q6wq21 I don’t understand how it’s related to image file size, sorry. Contact your hosting provider if you need help with site duplication. Theme author is not responsible for this.
Regards
Olga Barlow
Participant
August 17, 2021 at 18:04
Hello,
You sent me the video of the site duplication https://prnt.sc/1q6wq21 I don’t understand how it’s related to image file size, sorry. Contact your hosting provider if you need help with site duplication. Theme author is not responsible for this.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:49
Hello,
Try to disable third-party plugins that do not come bundled with our theme and check if you still have the mentioned issue. I suppose one of the third-party plugins causes duplication.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:37
Hello,
Your site used an incorrect token and reactivation of the theme was required. Besides, your server has limited permissions for the installed plugins and does not allow to overwrite plugin files. So, I removed XStore core plugin and installed it manually (Plugins > Add new > uploaded the latest version of plugin). Cleared cache and everything was fine.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:29
Hello,
Provide us with WP Dashboard access to your site to take a look at how it looks and help you.
To disable that label go to Theme Options > WooCommerce > Shop elements > Sale & Out f stock and disable Sale label option.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:14
Hello,
Provide us with WP Dashboard access to your site. We’ll check the issue.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:07
Hello, @Chris
Sorry, don’t understand your last message. You just copied my answer.
Regards
Olga Barlow
Participant
August 17, 2021 at 17:06
Hello,
Contact your hosting provider and ask them if they block outgoing/ingoing connections to our server 136.243.62.35
To activate the theme your site should be able to make requests to our server and get a response.
1) This code is responsible for posts/pages breadcrumbs
function etheme_breadcrumbs() {
//use_your_custom_code_for_the_function_here;
}
You need to copy mentioned function to child theme fucntions.php and edit it according to your needs.
2) Products use the /xstore/woocommerce/global/breadcrumb.php. So, copy this file to /xstore-child/woocommerce/global/breadcrumb.php and edit the file code according to your needs.
Regards
Olga Barlow
Participant
August 17, 2021 at 16:18
Hello,
1) Provide us with FTP access.
2) I don’t see issues with the false clicks after the previous fix off the filters area https://recordit.co/BmY51HTDsA
