Sorry, but your parent theme is up to date https://prnt.sc/1tz2iyx I don’t see out of date version of the parent theme that you use.
Regards
Olga Barlow
Participant
September 28, 2021 at 18:34
Hello,
Long-lived tokens are valid for 60 days and it was not updated, so it expired. You need to go to XStore > Authorization API > remove the expired token and generate the new. Choose the Instagram user in the Instagram element settings after that.
Regards
Olga Barlow
Participant
September 28, 2021 at 18:30
Hello,
Provide us with WP Dashboard access to your site to check the mentioned issue in more detail.
Regards
Olga Barlow
Participant
September 28, 2021 at 18:28
Hello,
Font is blocked because of server settings https://prnt.sc/1tz1b61 Contact your hosting provider to fix the mentioned issue.
Regards
Olga Barlow
Participant
September 28, 2021 at 18:24
Hello,
Provide us with the video of the issue for better understanding using Recorit tool.
I did not face the mentioned error.
Regards
Olga Barlow
Participant
September 28, 2021 at 18:22
Hello,
Try to install WPBakery page builder manually using plugin archive from the Downloads page https://www.8theme.com/downloads (Plugins > Add new > upload plugin).
Regards
Olga Barlow
Participant
September 28, 2021 at 18:19
Hello,
Because you already have the custom code for the price somewhere in custom CSS https://prnt.sc/1tz06h8
Remove that or edit according to your needs.
2) If I visit the category you provided and then click Beauty & Health category I get the products from that category https://recordit.co/HPOodaMiTM Don’t see any problem with that.
3) Provide us with the video of the issue for better understanding, please.
4) I checked your site and don’t see more options from theme side to improve speed, unfortunately.
Regards
Olga Barlow
Participant
September 28, 2021 at 17:27
Hello,
At this moment your select has the black color of text on the white bg. I don’t know what could be more contrast than that. I think that that issue with the FF is some kind of glitch. Truly saying don’t have ideas on how to fix that for you.
Besides I don’t see the mentioned error while testing using FF https://prnt.sc/1tytiwy
Regards
Olga Barlow
Participant
September 28, 2021 at 17:19
Hello,
Unfortunately, there is no way to remove that space during page loading. The row is stretched once plugin JS is fully loaded. So, during loading that script it could not be stretched.
Regards
Olga Barlow
Participant
September 28, 2021 at 17:17
Hello,
1) Install and use SEO plugin (Yoast SEO, All in one SEO or any other you like). Hire SEO expert that will help you and guide you on how to improve content of your site to get better results. We are not SEO experts and it’s not included in our support, unfortunately.
2) To improve site optimization you may try Nitropack plugin, WPRoket plugin or other cache plugins. To improve server response time contact your hosting provider. It’s related to server settings, not to theme.
3) Cookies popup on our site was developed for the 8theme.com and built-in part of 8theme custom theme, it’s not the third-party plugin.
Regards
Olga Barlow
Participant
September 28, 2021 at 17:11
Hello,
a) Banner element does not have custom class option. You can add custom class for the column and use it to apply styles for the banner inside this column.
b) Edit banner element and remove the min size for the banner.
c) If you use zoom effect on hover then it won’t have border-radius because it’s image border-radius, not the banner block border-radius. So, you may try to add border radius for the banner element using custom code
.banner {
border-radius: 20px;
}
Regards
Olga Barlow
Participant
September 28, 2021 at 17:06
Hello,
1) You can manage woocommerce images size in Theme Options > WooCommerce > Product images. You are able to control the shop_catalog and WooCommerce_thumbnails size there. Thumbnails size you can set from Settings > Media. There is no other option to choose the product categories size. What image size do you want to set there?
2) What animation do you want to have for All departments? Could you, please, provide us with link to an example and we’ll try to help you with that?
Regards
Olga Barlow
Participant
September 28, 2021 at 16:58
Hello,
1) I can’t check your site because of the CloudFlare SSL error https://prnt.sc/1typnup
2) Provide us with WP Dashboard credentials once you solve the issue with CloudFlare SSL error of your site.
Regards
Olga Barlow
Participant
September 28, 2021 at 16:55
Hello,
I removed Instagram element and readded that again and user saves ok. Check now.
