Forum Replies Created

Viewing 30 posts - 4,591 through 4,620 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 17:03

    Hello,

    Please, don’t save options like a draft https://prnt.sc/1w9m0xo because it causes errors. Our developers are working to fix the issue with the draft saving and we’ll try to fix the error in the next theme update. Till that happens, please, don’t publish the option not like a draft. Check theme options now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:58

    Hello,

    Yes, it’s possible to modify it according to your needs. But submit customization request here because our basic support does not include personal site customization https://themeforest.net/page/item_support_policy , I could just point you in the right direction by providing an example.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:52

    Hello,

    Sorry, but our user has limited access https://prnt.sc/1w9l03x We don’t have access to Theme Options. Change our user permissions to allow us to check options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:50

    Hello,

    If you use Chrome browser it caches CSS files. We save header style settings to CSS file. So, to apply changes you need to clear the browser cache to apply them. You can use this extension https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:48

    Hello,

    Go to Theme Options > Speed Optimization > disable “Disable Elementor Dialog JS” option https://prnt.sc/1w9kh0d if you use Elementor lightboxes.
    So, disable that, clear cache and check after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:41

    Hello,

    I tested your site with both default theme (https://gtmetrix.com/reports/fancypools.ro/ZR9kOij2/) and XStore (https://gtmetrix.com/reports/fancypools.ro/ID3Nl24y/) and see that even with the default theme you have a notice to reduce the server response time https://prnt.sc/1w9jjnt
    Besides, our theme displays better speed results when we tested that you can check GTmetrix report that I provided.

    So, could you, please, contact your hosting provider to solve this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 16:32

    Hello,

    Take our apologies for the delay in answering.
    We have made fixes in theme file(xstore/theme/functions.php). So, use the theme archive from your staging to upload to the production site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 15:25

    Hello,

    Because you did not install required plugins https://prnt.sc/1w9a6fp
    I installed them and theme options are available.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 15:20

    Hello,

    Try to remove plugin and install it again from XStore > Plugin installer. Tell me if you get the mentioned notice after that.
    If yes, then provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 15:17

    Hello,

    Provide us with FTP access to your site to check the issue in more detail, please. Probably you did not install all the necessary files of the theme or core plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 15:15

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 15:14

    Hello,

    Take our apologies for the delay in answering.
    If you use that plugin then disable the Sticky add to cart option https://prnt.sc/1w9902j Because plugin adds a lot of additional options and it’s not possible to show them in the nice form in the sticky panel https://prnt.sc/1w996di
    If we just hide these options then the user won’t be able to add the product to the cart from the sticky panel because options are required. So, in your case, the solution is just to keep that option disabled.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 14:52

    Hello,

    Unfortunately, there is no such option in our theme. It’s possible to implement only by additional customization.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 13:20

    Hello,

    You enabled WooCommerce Infinite Scroll and Ajax Pagination but did not set settings according theme docs https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/
    I changed the settings. Check the load more button now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 13:14

    Hello,

    Yes, because it works for devices after 767px. If you want to start for the 907px then add below code to Theme Options > Custom CSS

    @media only screen and (max-width: 907px){
    .vc_row.columns-mobile-reverse {
        display: -webkit-box;
        display: -ms-flexbox;
        display: flex;
        -webkit-box-orient: vertical;
        -webkit-box-direction: reverse;
        -ms-flex-direction: column-reverse;
        flex-direction: column-reverse;
    }
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 13:10

    Hello,

    There is no such option in our theme. Additional customization is required. You can submit customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:48

    Hello,

    You can create shortcode to display product brand and link to all products of brand using below code in child theme functions.php

    add_shortcode('all_brands', 'all_product_brand');
    function all_product_brand() {
    		global $post;
    		$terms = wp_get_post_terms( $post->ID, 'brand' );
    		
    		if ( ! is_wp_error( $terms ) && count( $terms ) > 0 && etheme_get_option( 'show_brand', 1 ) ) {
    			?>
                <div class="sidebar-widget product-brands">
                    <h4><span><?php esc_html_e( 'Product brand', 'xstore-child' ) ?></span></h4>
    				<?php
    				foreach ( $terms as $brand ) {
    					$thumbnail_id = absint( get_term_meta( $brand->term_id, 'thumbnail_id', true ) );
    					?>
                        <a href="<?php echo get_term_link( $brand ); ?>">
    						<?php if ( etheme_get_option( 'show_brand_title', 1 ) ) : ?>
                                <div class="view-products-title colorGrey"><?php echo esc_html( $brand->name ); ?></div>
    						<?php endif;
    						if ( $thumbnail_id && etheme_get_option( 'show_brand_image', 1 ) ) :
    							echo wp_get_attachment_image( $thumbnail_id, 'full' );
    						?>                            
    						<?php endif; ?>
                        </a>
    					<?php if ( etheme_get_option( 'show_brand_desc', 1 ) ) : ?>
                            <div class="short-description text-center colorGrey">
                                <p><?php echo wp_specialchars_decode( $brand->description ); ?></p></div>
    					<?php endif; ?>
                        <a href="<?php echo get_term_link( $brand ); ?>"
                           class="view-products"><?php esc_html_e( 'View all products', 'xstore' ); ?></a>
    					<?php
    				}
    				?>
                </div>
    			<?php
    		}
    	}

    After that [all_brands] shortcode to Custom HTML block of your single product builder https://prnt.sc/1w8rcwr if you use single product builder or use WooCommerce hook if you use built-in product layout.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:34

    Hello,

    Keep support of mobile browsers option enabled in cache plugin settings https://prnt.sc/1w8pwxr
    Check the mobile header now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:30

    Hello,

    Provide us with the video of the issue for a better understanding of how you edit titles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:29

    Hello,

    Take our apologies for the delay in answering. We have a lot of requests these days. So, our developers need more time. Sorry.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:27

    Hello,

    Unfortunately, at this moment we don’t have option to show the categories list from Products > Categories there. All departments element displays the menu that you created in Appearance > Menus, so to change that list you need to edit your menu.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:22

    Hello,

    Yes, I deactivated all third-party plugins and it works. But I did not enable them one by one to find out which one. So, do this by yourself to detect.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:21

    Hello,

    Edit the slider bg image or remove it https://prnt.sc/1w8ojm1 > https://prnt.sc/1w8ohly

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:11

    Hello,

    This one https://prnt.sc/1w8nh22

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:10

    Hello,

    I got it. Add the below custom CSS to Theme Options > Custom CSS
    .global-post-template-large .single-post-large-wrapper .single-post-large {overflow: hidden;}

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 12:04

    Hello,

    1) I have tested your shop page speed with the default Storefront theme and with the XStore theme and speed results are almost the same. Check and compare:
    Storefront – Fully Loaded Time 7.4s https://gtmetrix.com/reports/atsalis-jewellery.gr/ZNsYjTIm/
    XStore – Fully Loaded Time 7.6s https://gtmetrix.com/reports/atsalis-jewellery.gr/VN9RvWuT/
    I would recommend you to contact your hosting provider and ask if they could improve the site loading from their side (reduce server response time etc)

    2) You can add widgets to the filters are at the top of the products from Appearance > Widgets > Shop filters https://prnt.sc/1w8mjjs
    To find settings for that area go to Theme Options > WooCommerce > Shop > Shop filters https://prnt.sc/1w8mn36

    3) Read here how to speed up the Revolution slider loading time https://wpmudev.com/blog/optimize-slider-revolution-wordpress/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 11:25

    Hello,

    1) You created new template and chose to show it for all the products in the template conditions https://prnt.sc/1w8i0o5 So, edit that if you want to change the layout or remove that new template at all and edit the default one.

    2) Provide us with link to the product that uses the Elementor template to check the issue in more detail.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 10:41

    Hello,

    Issue was caused by file in the framework folder of your child theme. It’s core file, don’t overwrite it in the child theme. If you need to change any function from that filter then copy that function only to your child theme and change it according to your needs. But don’t copy the whole file.
    I renamed folder and footer works. So, follow the instructions I provided above.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 10:29

    Hello,

    Take my apologies for the delay in answering.
    Error comes because of the third-party swatches plugin that you use. They have the following file https://prnt.sc/1twwdtc where they add compatibility with the premium themes. Please, contact the plugin author and ask them to add compatibility with the XStore theme too.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 15, 2021 at 10:25

    Hello,

    Neither WooCommerce nor our theme has such an option, unfortunately.

    Regards

  • 1 2 3 153 154 155 1,012 1,013 1,014
    Viewing 4,620 results - 4,591 through 4,620 (of 30,391 total)
Viewing 30 posts - 4,591 through 4,620 (of 30,391 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.