Unable to open XStore options - by Marine44360

This topic has 8 replies, 2 voices, and was last updated 2 years, 4 months ago ago by Olga Barlow

  • Avatar: Marine44360
    Marine44360
    Participant
    October 15, 2021 at 11:57

    Hello,
    I can’t open the XStore options sometimes. There is a loading blanck page.
    My browser is Chrome and is updated. I don’t add some new plugins.
    Can you help me please ?
    Thanks. Kind Regards.

    7 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2021 at 15:15

    Hello,

    Provide us with WP Dashboard and FTP access to your site, please. We’ll check the issue in more detail.

    Regards

    Avatar: Marine44360
    Marine44360
    Participant
    October 15, 2021 at 16:22

    I send you in private my access.
    Thanks,
    Kind regards

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2021 at 16:52

    Hello,

    Sorry, but our user has limited access https://prnt.sc/1w9l03x We don’t have access to Theme Options. Change our user permissions to allow us to check options.

    Regards

    Avatar: Marine44360
    Marine44360
    Participant
    October 15, 2021 at 16:55

    Sorry !
    It’s done

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2021 at 17:03

    Hello,

    Please, don’t save options like a draft https://prnt.sc/1w9m0xo because it causes errors. Our developers are working to fix the issue with the draft saving and we’ll try to fix the error in the next theme update. Till that happens, please, don’t publish the option not like a draft. Check theme options now.

    Regards

    Avatar: Marine44360
    Marine44360
    Participant
    October 15, 2021 at 17:09

    It works !
    Ok I understand. Many thanks !
    Kind Regards.

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 15, 2021 at 17:43

    Hello,

    You are welcome.

    Regards

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