Changes show in Elementor editor but not in live website

This topic has 14 replies, 3 voices, and was last updated 2 years, 4 months ago ago by Rose Tyler

  • Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 19, 2021 at 06:52

    Hello,

    I’m trying to change the font and some colors in my website but it’s not working.
    The changes show in the editor, but not in live website.
    I don’t know what could be causing this problem, so I would really aprecciate your help.

    In the private area I’m providing some information that could be useful.

    Thanks

    Please, contact administrator
    for this information.
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 19, 2021 at 07:22

    Hello,

    There is an error – https://prnt.sc/1wozzpm You need to fix Access-Control-Allow-Origin as described here – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/
    About menu color in the header, Theme Options > Speed Optimization > Menu Dropdown Ajax Loading, Menu Cache, Static Blocks Cache > Off, clear cache, and check the result. Activate mentioned options once all changes to the menu will be done.

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 20, 2021 at 03:48

    Hello,

    I followed the tutorial, but it didn’t work.
    I don’t run CDN, so I tried to fix the error through the htaccess file, but it is not working.
    Is there any other way I can fix this problem?

    About the colors, I followed your instructions and disabled all cache but it still doesn’t work.

    I would really aprecciate your help

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 11:57

    Hello,

    I don’t see the mentioned error about the font on your site and also if I change header colors or logo I see the changes https://prnt.sc/1wu4ptx
    Do you use Chrome? Try https://chrome.google.com/webstore/detail/clear-cache/cppjkneekbjaeellbfkmgnhonkkjfpdn to clear browser cache.

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 21, 2021 at 06:19

    Hello,

    I cleaned the browser cache and now things are working, but for some reason, I can’t remove this underline from the main menu. I’m submitting some prints that show the option I chose in the editor and the one that shows in live mode.

    https://prnt.sc/1wx7uz3
    https://prnt.sc/1wx6lon

    Am I doing something wrong?

    Thanks

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 21, 2021 at 07:40

    Hello,

    Try to disable this plugin – https://prnt.sc/1wxgubp , or use the next custom CSS code:

    .menu-main-container a:hover {
        text-decoration: none !important;
    }

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 22, 2021 at 05:16

    Hello

    I used the CSS, but now for some reason the “my account” button is gone.
    How can I fix it?

    https://prnt.sc/1x1i5nm

    Thanks

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 22, 2021 at 12:37

    Hello,

    The mentioned CSS code could not remove the account. Did you enable any additional plugins or change any option before the account icon disappeared?

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 22, 2021 at 17:51

    Hello,

    I think it could be the XStore Core plugin, I had to update it.
    For some reason, the plugin page in wordpress didn’t show the update for this plugin, although all pages in wordpress showed a warning telling me to update it, so I had to do it through FTP.

    If it helps, I can provide you access to FTP

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 23, 2021 at 08:30

    Hello,

    Read about plugin update here – https://xstore.helpscoutdocs.com/article/37-plugins-update

    Try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://xstore.helpscoutdocs.com/article/36-included-plugins , clear cache of browser, and check My account in the Header then. Maybe one of the additional plugins is a reason for the problem.
    If the problem is independent of plugins, provide temporary FTP access, so I can pass the problem to our technicians team.

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    October 26, 2021 at 05:06

    Hello,

    Everything is working now, thank you.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 26, 2021 at 06:09

    Hello,

    You’re welcome!

    Regards

    Avatar: Ana Ambrosio
    Ana Ambrosio
    Participant
    November 26, 2021 at 22:12

    Hello!

    For some reason the problem is happening again.
    The font used on the website is different from the one on live mode.

    I would really appreciate your help!

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    November 27, 2021 at 09:25

    Hello,

    We can see this error – https://prnt.sc/20xkke8 If you can’t solve it as mentioned here – https://crunchify.com/how-to-fix-access-control-allow-origin-issue-for-your-https-enabled-wordpress-site-and-maxcdn/ , contact your hosting provider and ask about assistance.

    Regards

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