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When open my website single product page (live), product original image not show

This topic has 9 replies, 3 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    September 29, 2021 at 15:39

    when open my website single product page (live) , product original image not showing otherwise showing another product images showing again again… please resolve this issue

    Please, contact administrator
    for this information.
    #303955 Copied Theme version: 8.0.7 WooCommerce version: 5.7.1
    8 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 1, 2021 at 07:30

    Hello,

    Sorry for the delay in answering.
    At first sight, I do not see any problem. Please provide screenshots for a better understanding. Use Gayzo or Lightshot screenshot tools to make and share screenshots.

    Regards

    #304081 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    October 17, 2021 at 16:17

    Original Product Image : https://ibb.co/6scrYjq

    Duplicate Product Image showing : https://ibb.co/yqF64vC

    any image Variation Swatches plugin when using i getting this issue, kindly solve

    #305665 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 18, 2021 at 13:57

    Hello,

    It looks like the related product image is loaded as the featured image for your product. Provide us with FTP access to your site to check the issue in more detail. Also, could you, please, temporarily disable CDN? It causes some errors in the console https://prnt.sc/1wm1ma0

    Regards

    #305732 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    October 19, 2021 at 05:38

    check

    Please contact administrator
    for this information.
    #305812 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 08:55

    Hello,

    Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

    Regards

    #305917 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 20, 2021 at 10:17

    Hello,

    Also, do you use variation gallery for any product on your site?

    Regards

    #305931 Copied
    Avatar: Giffy Pet Shop
    Giffy Exclusive Store
    Participant
    October 22, 2021 at 06:31

    i use this plugin : WooCommerce Additional Variation Images And Swatches PRO

    #306139 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    October 22, 2021 at 12:50

    Hello,

    I see. Then keep Theme Options > WooCommerce > Single Product > Variation gallery option disabled and check the single product image after that.

    Regards

    #306197 Copied

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The issue related to '‘when open my website single product page (live), product original image not show’' has been successfully resolved, and the topic is now closed for further responses

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