Forum Replies Created

Viewing 30 posts - 30,091 through 30,120 (of 30,337 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 6, 2014 at 10:59

    Hello,

    You just need to add contact form shortcode to insert the functionality of a contact form
    [etheme_contacts]
    https://www.8theme.com/demo/docs/idstore/index.html#!/idstore_shortcodes

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2014 at 19:55

    Hello,

    Page you have provided is shop page – the main woocommerce product page. You should create special woocommerce pages manually if you did not do it after woocommerce activation http://docs.woothemes.com/document/woocommerce-pages/ . Then go to WooCommerce > Settings > Products > Shop page > set you page, if you want to display only categories them you need to select Shop Page Display > Show Subcategories . Our theme settings for this page you can find in Theme Options > Shop tab & Product Page Layout tab. Please, read woocommerce documentation to create products, products categories, Shop page, Cart page etc http://docs.woothemes.com/documentation/plugins/woocommerce/getting-started/ or watch video tutorials.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2014 at 19:41

    Hello,

    Please, first of all translate theme po file as mentioned in documentation https://www.8theme.com/demo/docs/royal/index.html#!/0_how_to_translate You can translate only necessary strings.
    You did not create translation file! That’s why all theme words are in english.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 3, 2014 at 07:32

    Hello,

    Please, wait our theme update (it should be available soon) where we’ll solve the problem with live chat license. Then you will be able to change strings of chat box into german under messages tab in Chat Console > Options. We are sorry for inconvenience and thanks for you understanding.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 2, 2014 at 08:31

    Hello,

    Please, check your server settings. We got following Warning message while testing your site: mail() has been disabled for security reasons.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2014 at 09:54

    Hello,

    We are sorry, but you are right. We’ll try to fix it in our next update.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 1, 2014 at 08:15

    Hello,

    You did not set recommended dimensions before products import, that’s why you got such issue. If you have already changed them, please, regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2014 at 10:12

    Hello,

    Very likely problem was caused by old WooCommerce version. We have updated WooCommerce plugin, sliders plugins, installed theme and did not face any problems. Check now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2014 at 09:26

    Hello,

    I want to emphasize that we provide support only for our themes, list of available templates you may find here http://themeforest.net/user/8theme/portfolio
    If you have any issues with Blanco theme, which you are owner of, we are glad to help you and solve them. But if you need assistance with Refined Style theme, please, contact with template author PixelBuffet!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 30, 2014 at 09:25

    Hello,

    First of all Envato is not a part of our company! We are company of developers who sells themes on ThemeForest, we are author. We’ll contact with Envato in order to ascertain why they told you to contact with us if you have problems with third-party theme.
    At now I want to emphasize that we provide support only for our themes, list of available templates you may find here http://themeforest.net/user/8theme/portfolio
    If you have any issues with Blanco theme, which you are owner of, we are glad to help you and solve them. But if you need assistance with Refined Style theme, please, contact with template author PixelBuffet!

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2014 at 13:19

    Hello,

    First of all what is this echo "('<img src=\"<?php bloginfo('template_url'); ?>/images/logo_1.png\" >')"; ?
    You need to add

    <div class="header-logo">
    <?php if( is_page ('Home')){
          echo etheme_logo(); }
          elseif ( is_page('About')) {
          echo "<img src='http://www.claudiofichera.it/wp-content/uploads/2012/06/CF_Title.png'>";
          } ?>
    </div>

    If you want to change main logo, then you need to add it in header-structure file (royal/headers), not in header.php, because if you take a closer look at code in header.php file you’ll see that lines 81-83 display fixed header logo. Also don’t forget to create and use child theme to save your changes and avoid problems with next update.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2014 at 10:08

    Hello,

    Check your grid now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2014 at 08:22

    Hello,

    We are sorry for delay. We think it will be better if we continue our talk in tickets. Our specialist will try to help you faster and satisfy the requirements. We contacted with you and sent the IP of expert who will work with you. Provide also FTP access.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 19:29

    Hello,

    Provide, please, also FTP access.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 10:02

    Hello,

    Please, be sure that you don’t use Cyrillic characters in name of your images, it could be the problem. Also provide correct admin panel access, because I can’t login.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 09:47

    Hello,

    To add border around the form edit the column, where your form placed, and add Extra class name content-box
    To add such type of title we used shortcode [title heading="4"]Ask your question[/title]
    https://www.8theme.com/demo/docs/legenda/index.html#!/legenda_shortcodes

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 09:26

    Hello,

    It’s because Ajax Filter function is enabled (Theme Options > Shop). “Go to previous page” loads the previous URL in the history list. But shop page is not reloaded if you use Ajax pagination and this method will not work, because the previous page in the history list is Home page, not the 1 shop page. Disable Ajax Filter in theme options if you use go to previous page on shop page.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 09:09

    Hello,

    This is theme bug and we’ll try to fix it next update.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 09:04

    Hello,

    Replace existing code by this one:

    .warranty_info {
    float: left;
    display: inline-block;
    width: 100%;
    }

    Regards, Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 27, 2014 at 07:45

    Hello,

    Please, read our instructions how to translate theme very attentively https://www.8theme.com/demo/docs/royal/index.html#!/0_how_to_translate
    To translate our theme strings you should translate default.po that is located in wp-content/themes/royal/languages folder using PoEdit. Then save it as described here http://betterwp.net/wordpress-tips/create-pot-file-using-poedit/ , it will create 2 files: .po and .mo, you need both to activate translation. At present in wp-content/themes/royal/languages folder I see only default theme file (untranslated) and de_DE.po file for WordPress 4.0 (untranslated too). de_DE.po won’t work, because our theme translation file and wordpress translation file are different things.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 14:02

    Hello,

    Check now, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 10:14

    Hello,

    Yes, we are working on this function. I think it will be included in next theme update.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 10:10

    Hello, @Graphixflo,

    Do you have problems with demo content import? Does your server meet the requirements of Royal theme (1.3 item) https://www.8theme.com/demo/docs/royal/index.html#!/installation_upgrade
    If yes and you still have a problem, provide admin panel and FTP access, please.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 10:04

    Hello,
    Your AJAX problem caused by “Failed to load resource: the server responded with a status of 413 (Request Entity Too Large)”. Contact with your hosting provider and try to increase maximum size of POST data that PHP will accept.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 08:42

    Hello,
    Sorry for delay. We have fix this bug on your site.
    Below we show the code to fix it:

    Edit royal/framework/shortcodes.php
    find lines 584-591

               'title' => '',
                'consumer_key' => '',
                'consumer_secret' => '',
                'user_token' => '',
                'user_secret' => '',
                'limit' => 10,
                'class' => 10

    and replace by

               'title' => '',
                'user' => '',
                'consumer_key' => '',
                'consumer_secret' => '',
                'user_token' => '',
                'user_secret' => '',
                'limit' => 10,
                'class' => 10

    find line 597 $tweets_array = et_get_tweets();
    and replace by $tweets_array = et_get_tweets($consumer_key, $consumer_secret, $user_token, $user_secret, $user, $limit);

    Sorry for inconvenience.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 26, 2014 at 07:59

    Hello,
    1) Why do you think that Revolution slider does not fit? Have you tried? You can set necessary size in Revolution slider settings and create slides with this effect.
    2) We are sorry, but variable product is WooCommerce plugin function and there is no check box option, only drop-down list or text area. To get more information contact with WooCommerce plugin support team.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 25, 2014 at 20:24

    Hello,

    I have created a quick example to show you the main way how to build such layout http://xcessorium.com/example/
    You may play around by changing banner effects, sizes, typography, padding for columns etc.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2014 at 14:08

    Hello,

    Please, update your theme to version 1.2, this bug was fixed. We apologise for this inconvenience.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 24, 2014 at 14:04

    Hello,

    Sorry for delay.
    Yes, it’s possible to create similar layout. You need visual composer, columns and banner elements. Provide admin panel access and we’ll show you how, because explanation takes to much time. We think it will be easy for you to check how it was created and ask if don’t understand something.

    Regards,
    Olga Barlow

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 22, 2014 at 18:32

    Hello, @fvoman,

    Default demo content should be imported after Base Demo Data installation. But we also sent you demo data to your email.

    Regards,
    Olga Barlow

  • 1 2 3 … 1,003 1,004 1,005 … 1,010 1,011 1,012
    Viewing 30,120 results - 30,091 through 30,120 (of 30,337 total)
Viewing 30 posts - 30,091 through 30,120 (of 30,337 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.