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Product-Category contents not showing and Second footer not showing also

This topic has 62 replies, 4 voices, and was last updated 9 years, 6 months ago ago by Eva Kemp

recruiter01

Participant

September 5, 2014 at 06:23

hi, Just yesterday I noticed that contents of some product category not showing as a visitor, (No products found which match your selection.) but when signed in as administrator it will show again.
e.g if you check this url http://retailtherapyonline.com/product-category/kids/ and this http://retailtherapyonline.com/product-category/deals/ will find out what I mean.

=================================================

Secondly, I tried to create a second footer widgetized area on the website, I have registered it in function.php and footer.php also wrote the css to match too, but still not showing in the front end.
note that this shows up in the appearance >> widgets in the wp backend.

Please note that you can view all these has been done on the child theme files and not the original theme itself.

Login Credentials Provided in Private content very urgent.
Pls help!

Thank you.

Please, contact administrator
for this information.

#14356 Copied

61 Answers

Eva Kemp

Support staff

September 5, 2014 at 13:03

Hello,

Sorry, but I’ve just checked your site as a visitor and being logged in and haven’t see the error you wrote. Could you please show a screenshot of the page you’re getting when logged in and vise versa?
Thank you.

Concerning the footer there is no such feature to add the second footer in Blanco theme. Sorry.

Regards,
Eva Kemp.

#14372 Copied

recruiter01

Participant

September 5, 2014 at 15:18

Hi Eva thanks for your reply, the problem seems to be going and coming back after some time, anyway i got it working before you came that’s why you didn’t see any problem on the site.

Concerning the footer, even though your theme has no such feature isn’t it possible to add a second custom footer? If it’s possible that’s exactly what i wanted and I’ve written all the necessary codes added it functions.php, footer.php and style.css respectively, but the problem I am having now is that, these widgets which are suppose to show just below the dark horizontal line and on top of the original footer isn’t showing all.

Now to the new problem I just found on the website is on registration page only we have only header of the page showing while others like body, sidebar and footer aren’t loading, here’s the screenshot: http://imgur.com/p9vPNqO to see what I mean.

Another thing which I noticed is that whenever I logged in the payments gateways on the checkout page seems to disappear and reappear when logged in.

Would be glad if you can look into that for us. Thank you

#14395 Copied

Eva Kemp

Support staff

September 5, 2014 at 16:30

Hello,

The issue with registration page and payment gateways may be caused by php version installed on the server. Please ask your hosting provider which php version is there and if it’s 5.4 or higher please ask them to change it to 5.3 if possible.
Thank you.

Regards,
Eva Kemp.

#14416 Copied

recruiter01

Participant

September 6, 2014 at 06:04

hi Eva,

I don’t think the issue we have at hand has anything to do with php version, anyway here is what I found concerning that particular page: pls check the screenshot in the private content area
the error thrown up here is unusual to me. Kindly look into this for me thanks.

Please, contact administrator
for this information.

#14440 Copied

Eva Kemp

Support staff

September 6, 2014 at 08:09

Hello,

This error may be related to php version or missing php modules:
http://www.sitepoint.com/forums/showthread.php?431662-Fatal-error-Call-to-undefined-function-imagettftext%28%29
http://stackoverflow.com/questions/7290958/php-fatal-error-call-to-undefined-function-imagettftext

So please ask your host to check it.

Thank you.
Regards,
Eva Kemp.

#14448 Copied

recruiter01

Participant

September 11, 2014 at 06:04

Hi Eva, I have tried so many times to get over these problems that your theme is giving but could not get it to work. I am getting fed up of these several issues I am facing with this theme, this is another error on the website along with the unresolved ones. http://imgur.com/g69uvJq this error came up when I was trying to create portfolio pages. errors on http://retailtherapyonline.com/registration is killing me, please help in geeting solutions to it. payment gateways disappears at will when you’re logged in and never re-appears.

Another issues that I noticed with the theme is that it doesn’t display nicely on Firefox and opera mini viewing the site with android and iphone.
Kindly use the details in previous posts private content to login in case you need to.

#14936 Copied

Eva Kemp

Support staff

September 11, 2014 at 14:35

Hello,

In this case we recommend you to create a ticket at https://support.8theme.com/ and our developers will investigate all issues.
Thank you.

Regards,
Eva Kemp.

#15036 Copied

recruiter01

Participant

September 16, 2014 at 02:49

Now I have been able to rectify the problem with the registration page by installing ttf on the server with php 5.4, but the problem of payment gateway disappearing still persist and the registartion page is bringing up another error today. Anyway I have created a ticket at Support with Ticket ID #YRX-193-17264, kindly treat as urgent as possible.

Thank you

#15629 Copied

Robert Hall

Support staff

September 16, 2014 at 06:53

Hello,

You are welcome and thank you for the feedback.
We really appreciate it!
Our specialists will look into this issue more deeply.

Regards,
Robert Hall.

#15652 Copied

recruiter01

Participant

September 17, 2014 at 08:47

I am still awaiting a feedback from the issue at hand.

Thanks

Adeyemi

#15828 Copied

Robert Hall

Support staff

September 17, 2014 at 09:44

Hello,

Please take our apologies for such long delay with the ticket response.
Currently our specialists are working on it and you’ll get an answer in a very short time.

Regards,
Robert Hall.

#15835 Copied

recruiter01

Participant

September 17, 2014 at 13:00

I also wanna find out if it is advisable and safe to upgrade to latest wordpress and woocommerce 2.2 new updates respectively.

#15873 Copied

Eva Kemp

Support staff

September 17, 2014 at 15:13

Hello,

Yes, you can update WordPress and Woocommerce plugin to the latest versions.
They are compatible with our theme.

Regards,
Eva Kemp.

#15901 Copied

recruiter01

Participant

September 18, 2014 at 15:25

After upgrading to woocommerce 2.2.4 here is the message I got: Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details.

What do I do next?

#16051 Copied

recruiter01

Participant

September 18, 2014 at 15:46

After upgrading both wordpress and woocommerce respectively, the problem payment options not showing up still persist, now I don’t what to do again.

#16055 Copied

Robert Hall

Support staff

September 19, 2014 at 06:05

Hello,

Yes, really there are such files, but they do not affect the correctness of the theme and plugin. Hide this message for now, and we’ll try to update the theme as soon as possible. Sorry for inconvenience.

Regards,
Robert Hall.

#16109 Copied

recruiter01

Participant

September 27, 2014 at 09:03

It’s a pity that you have not deem it fit to reply me or find a lasting solution to my problem shared above since september 18th, now it’s 27th, still no solution, is this how you treat customers?

Well, I have another question for you, why are we having this url showing like this: http://retailtherapyonline.com/etheme_portfolio/special-t-shirt/ and not this: http://retailtherapyonline.com/portfolio/special-t-shirt/? Anyway, I want it to show only portfolio and not the other way round.

#17298 Copied

Robert Hall

Support staff

September 27, 2014 at 09:28

Hello recruiter01,

Please provide us with wp-admin access again in Private Content.
Because we can’t login with previous credentials.

Regards,
Robert Hall.

#17304 Copied

recruiter01

Participant

September 27, 2014 at 10:02

Hi the credentials has been provided as requested

Please, contact administrator
for this information.

#17308 Copied
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