Thanks for the support! My topic “Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1” has been successfully resolved.
Thanks for the support! My topic “Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1” has been successfully resolved.
Thank you, Jack.
It works now!!!
Thank you, Jack.
This was already disabled (by default – see attached, but it does NOT fix the issue.
Please help, Thank you
Thank you so much, Alex!
Thank you Alex – please refer to Private content for credentials
Thank you for your reply.
I’m trying to open the New Ticket for this, however I have right now 7 Open (NOT marked as “Resolved” tickets) from over 7 years ago (for the Blanco theme which is expired a long time ago), I am NOT able to Close Resolved it as there is NO option (button) to Resolve it.
Could you please help and mark them All as “Resolved”, Thank you so much!
Olga
We also need to Enable Email for Failed Orders under Customer Options an Xstore Email Builder Templates. How can we do this please?
Thank you so much!
Thank you Rose!
Is there anything else in the settings to be updated? Or just the Dimensions for the Quick View Pop-up and Image?
Thank you again for your help,
Olga
Hi Tony, please refer to the private area for the details
Thank you!
Thank you! We will try this. Much appreciated.
Can it be added to the Theme functions.php (not Child theme)? And where this code needed to be inserted in the file? Any place?
Thank you in advance
Thank you, Rose, for the guide on how to install/activate the Child theme. I will try that, although it seems a bit complicated… and I’m afraid I might get into more problems…
However, how do I still fix the problem originally reported? Where and how do I add the required additional code in the functions.php file to fix the original issue? Could you kindly help with this?
Thank you!
Hi Andrew,
Thank you for a quick reply. We are not actively using any child theme. Could you kindly add the required code to the functions.php and provide us with the edited file? Or give us the step by step instructions on how to do this ourselves.
Thank you in advance.
Thank you, again.
Will the fix be included in the next theme release?
Thank you, Rose!
Please provide us with the fix, as we have to apply it to the production environment.
Olga
Thank you, Rose.
Hi Rose,
Thank you for looking into this issue. Please refer to the Private area for the credentials.
Olga
Thank you, Olga.
We will check this out.
Is it going to be included in the next release, I would assume? Please confirm,
Thank you so much for your help!
Olga
Hi Olga,
Not sure what you did, but it looks like it is working now! So far so good.
Could you please let me know the EXACT FIX / SOLUTION Modifications you have done? So, we can rebuild the staging with all plugins activated and apply YOUR Changes and test more in-depth before moving it to the production.
Thank you so much!
Hi Olga,
On the existing staging environment (the one you made some modification to, with all plugins deactivated, where you already MADE the BRANDS pages work somehow PRIOR to the upgrade/fix), all shop pages on the upgraded theme are NOT working https://staging-funfashion.kinsta.cloud/shop/
I can also rebuild the staging site AS IS without YOUR modification, to see the BRANDS pages would work at all. Let me know.
In any case, the issue is NOT resolved. As I mentioned previously it is NOT only on BRANDS pages but also ALL shop pages (with EXCEPTION of PRODUCT CATEGORIES pages, which are working fine).
Please investigate, let me know if you need me to rebuild the staging site to specific version.
Thank you!
I also noticed that you have made it work somehow. Could you please let us know WHAT exact CHANGES have you applied? So, if needed, we have the temporary solution, as we are waiting for the fix.
Thank you again
Thank you for the update, Olga.
Just want to mention once again that the issue is NOT ONLY on BRANDS pages, but on ALL SHOP pages, unless it is Product Category Pages. Hope this info is useful for the developers when they are looking into the solution.
Looking forward to hearing from you regarding the fix soon.
Thank you!
Olga
Hi Olga,
I have done more intensive testing and it proves that the issues is on the theme side. I have deactivated ALL Plugins and the issue still persists. Yet, as soon as I switch to the basic theme, everything works as a charm – https://staging-funfashion.kinsta.cloud/brand/elisa-cavaletti/
The issue is NOT ONLY on the BRANDS pages, but on ALL SHOP Pages, except the category pages.
Please look into this in more depth and let me know if anything needs from our end to resolve, this is VERY CRITICAL, we can not upgrade the production until this is fixed.
I have left the default theme activated on the staging site, but you can switch back and worth if needed.
Thank you!
Thank you, Olga. I will look into this. Much appreciated.
Please note though, that the PROBLEM with ALL BRAND PAGES specifically Occurred after the latest theme update (I have ran test: 1) prior to upgrade – works fine: 2) after theme/core plugin update ONLY (nothing else changed) – does not work – ALL BRAND pages corrupt. There should NOT be any memory issue, as this is a TEST Site, there is NO ONE on it except 1 user, and Why the memory issue is ONLY on those specific pages? There is definitely something WRONG with the latest update. And I appreciate if you can still look into what is causing the issue, as the root cause of it may develop the other issues.
I have also spoke to our host provider and it is impossible to increase the memory limit. We already have 256MG and it should be fine.
Hope you can dig into this issue.
Thank you so much!
Can you also let me know HOW exactly you changed it the wp-config file (step by step), as I’m not able to change it, I get 502 error right away. Much appreciated.
Thank you, Olga.
Was there any Memory Limit configuration in wp-config before you updated it? Have you increased it? Or there was no limit defined at all? We just need to know the exact change that was done.
Much appreciated.
Thank you, Olga. It is quite strange as we get this issue ONLY on Brands Pages, and no other category/product pages….
Did you make ANY changes at all? It looks like now it is working…. Please confirm if you have made ANY changes, as we would need to apply them to the production site.
Thank you
Please refer to Private Area for credentials. Thank you
Thank you Rose. The problem was caused by cookies. As soon as they are cleared it works fine.
Hi there,
Once again after the upgrade the previously working solution does NOT work anymore.
After upgrading to the latest version of the theme, this solution does NOT work anymore. How can I change the COLOUR of the Text in the Aielia widget (top right corner) to be BLACK (not light grey)?