Forum Replies Created

Viewing 30 posts - 1 through 30 (of 173 total)
  • Avatar: Olga777
    Olga777
    Participant
    November 6, 2025 at 14:03

    Thanks for the support! My topic “Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1” has been successfully resolved.

    Avatar: Olga777
    Olga777
    Participant
    November 6, 2025 at 13:15

    Thank you, Jack.

    It works now!!!

    Avatar: Olga777
    Olga777
    Participant
    November 6, 2025 at 11:45

    Thank you, Jack.

    This was already disabled (by default – see attached, but it does NOT fix the issue.

    Please help, Thank you

    Files is visible for topic creator and
    support staff only.
    Avatar: Olga777
    Olga777
    Participant
    May 8, 2025 at 14:08

    Thank you so much, Alex!

    Avatar: Olga777
    Olga777
    Participant
    May 6, 2025 at 16:05

    Thank you Alex – please refer to Private content for credentials

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    May 6, 2025 at 15:36

    Thank you for your reply.
    I’m trying to open the New Ticket for this, however I have right now 7 Open (NOT marked as “Resolved” tickets) from over 7 years ago (for the Blanco theme which is expired a long time ago), I am NOT able to Close Resolved it as there is NO option (button) to Resolve it.
    Could you please help and mark them All as “Resolved”, Thank you so much!

    Olga

    Avatar: Olga777
    Olga777
    Participant
    April 5, 2025 at 14:56

    We also need to Enable Email for Failed Orders under Customer Options an Xstore Email Builder Templates. How can we do this please?

    Thank you so much!

    Avatar: Olga777
    Olga777
    Participant
    November 17, 2024 at 16:34

    Thank you Rose!

    Is there anything else in the settings to be updated? Or just the Dimensions for the Quick View Pop-up and Image?

    Thank you again for your help,

    Olga

    Avatar: Olga777
    Olga777
    Participant
    November 16, 2024 at 15:45

    Hi Tony, please refer to the private area for the details

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    August 21, 2023 at 20:49

    Thank you! We will try this. Much appreciated.

    Avatar: Olga777
    Olga777
    Participant
    August 21, 2023 at 15:14

    Can it be added to the Theme functions.php (not Child theme)? And where this code needed to be inserted in the file? Any place?
    Thank you in advance

    Avatar: Olga777
    Olga777
    Participant
    August 21, 2023 at 14:45

    Thank you, Rose, for the guide on how to install/activate the Child theme. I will try that, although it seems a bit complicated… and I’m afraid I might get into more problems…
    However, how do I still fix the problem originally reported? Where and how do I add the required additional code in the functions.php file to fix the original issue? Could you kindly help with this?
    Thank you!

    Avatar: Olga777
    Olga777
    Participant
    August 20, 2023 at 20:58

    Hi Andrew,

    Thank you for a quick reply. We are not actively using any child theme. Could you kindly add the required code to the functions.php and provide us with the edited file? Or give us the step by step instructions on how to do this ourselves.

    Thank you in advance.

    Avatar: Olga777
    Olga777
    Participant
    August 16, 2022 at 13:49

    Thank you, again.

    Will the fix be included in the next theme release?

    Avatar: Olga777
    Olga777
    Participant
    August 16, 2022 at 13:37

    Thank you, Rose!

    Please provide us with the fix, as we have to apply it to the production environment.

    Olga

    Avatar: Olga777
    Olga777
    Participant
    August 14, 2022 at 16:03

    Thank you, Rose.

    Avatar: Olga777
    Olga777
    Participant
    August 14, 2022 at 15:23

    Hi Rose,

    Thank you for looking into this issue. Please refer to the Private area for the credentials.

    Olga

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    November 27, 2021 at 14:51

    Thank you, Olga.

    We will check this out.

    Is it going to be included in the next release, I would assume? Please confirm,

    Thank you so much for your help!

    Olga

    Avatar: Olga777
    Olga777
    Participant
    November 26, 2021 at 17:29

    Hi Olga,

    Not sure what you did, but it looks like it is working now! So far so good.

    Could you please let me know the EXACT FIX / SOLUTION Modifications you have done? So, we can rebuild the staging with all plugins activated and apply YOUR Changes and test more in-depth before moving it to the production.

    Thank you so much!

    Avatar: Olga777
    Olga777
    Participant
    November 26, 2021 at 15:09

    Hi Olga,

    On the existing staging environment (the one you made some modification to, with all plugins deactivated, where you already MADE the BRANDS pages work somehow PRIOR to the upgrade/fix), all shop pages on the upgraded theme are NOT working https://staging-funfashion.kinsta.cloud/shop/
    I can also rebuild the staging site AS IS without YOUR modification, to see the BRANDS pages would work at all. Let me know.
    In any case, the issue is NOT resolved. As I mentioned previously it is NOT only on BRANDS pages but also ALL shop pages (with EXCEPTION of PRODUCT CATEGORIES pages, which are working fine).
    Please investigate, let me know if you need me to rebuild the staging site to specific version.

    Thank you!

    Avatar: Olga777
    Olga777
    Participant
    November 19, 2021 at 17:28

    I also noticed that you have made it work somehow. Could you please let us know WHAT exact CHANGES have you applied? So, if needed, we have the temporary solution, as we are waiting for the fix.

    Thank you again

    Avatar: Olga777
    Olga777
    Participant
    November 19, 2021 at 17:22

    Thank you for the update, Olga.

    Just want to mention once again that the issue is NOT ONLY on BRANDS pages, but on ALL SHOP pages, unless it is Product Category Pages. Hope this info is useful for the developers when they are looking into the solution.

    Looking forward to hearing from you regarding the fix soon.

    Thank you!
    Olga

    Avatar: Olga777
    Olga777
    Participant
    November 18, 2021 at 19:58

    Hi Olga,

    I have done more intensive testing and it proves that the issues is on the theme side. I have deactivated ALL Plugins and the issue still persists. Yet, as soon as I switch to the basic theme, everything works as a charm – https://staging-funfashion.kinsta.cloud/brand/elisa-cavaletti/
    The issue is NOT ONLY on the BRANDS pages, but on ALL SHOP Pages, except the category pages.
    Please look into this in more depth and let me know if anything needs from our end to resolve, this is VERY CRITICAL, we can not upgrade the production until this is fixed.
    I have left the default theme activated on the staging site, but you can switch back and worth if needed.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    November 17, 2021 at 17:45

    Thank you, Olga. I will look into this. Much appreciated.

    Please note though, that the PROBLEM with ALL BRAND PAGES specifically Occurred after the latest theme update (I have ran test: 1) prior to upgrade – works fine: 2) after theme/core plugin update ONLY (nothing else changed) – does not work – ALL BRAND pages corrupt. There should NOT be any memory issue, as this is a TEST Site, there is NO ONE on it except 1 user, and Why the memory issue is ONLY on those specific pages? There is definitely something WRONG with the latest update. And I appreciate if you can still look into what is causing the issue, as the root cause of it may develop the other issues.
    I have also spoke to our host provider and it is impossible to increase the memory limit. We already have 256MG and it should be fine.

    Hope you can dig into this issue.

    Thank you so much!

    Avatar: Olga777
    Olga777
    Participant
    November 16, 2021 at 19:01

    Can you also let me know HOW exactly you changed it the wp-config file (step by step), as I’m not able to change it, I get 502 error right away. Much appreciated.

    Avatar: Olga777
    Olga777
    Participant
    November 16, 2021 at 17:48

    Thank you, Olga.

    Was there any Memory Limit configuration in wp-config before you updated it? Have you increased it? Or there was no limit defined at all? We just need to know the exact change that was done.

    Much appreciated.

    Avatar: Olga777
    Olga777
    Participant
    November 15, 2021 at 20:47

    Thank you, Olga. It is quite strange as we get this issue ONLY on Brands Pages, and no other category/product pages….

    Did you make ANY changes at all? It looks like now it is working…. Please confirm if you have made ANY changes, as we would need to apply them to the production site.

    Thank you

    Avatar: Olga777
    Olga777
    Participant
    November 15, 2021 at 20:20

    Please refer to Private Area for credentials. Thank you

    Please contact administrator
    for this information.
    Avatar: Olga777
    Olga777
    Participant
    August 4, 2021 at 13:49

    Thank you Rose. The problem was caused by cookies. As soon as they are cleared it works fine.

    Avatar: Olga777
    Olga777
    Participant
    July 20, 2021 at 16:35

    Hi there,

    Once again after the upgrade the previously working solution does NOT work anymore.
    After upgrading to the latest version of the theme, this solution does NOT work anymore. How can I change the COLOUR of the Text in the Aielia widget (top right corner) to be BLACK (not light grey)?

  • 1 2 3 4 5 6
    Viewing 30 results - 1 through 30 (of 173 total)
Viewing 30 posts - 1 through 30 (of 173 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.