Replies by Olga777 | 8theme forum

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Viewing 30 posts - 121 through 150 (of 194 total)

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Olga777

Participant

January 8, 2019 at 23:12

Thank you Olga for the information.

Yet, none of the image options work for us (Inherit = the same as default; Cover = expand it too much; Contain = makes the image extremely small). Since we are switching from Blanco theme, we are looking for a similar solution as we have right now in Blanco = thumbnail image is displayed fully in the header of the product category. Thumbnail image in Xstore does not work, as it is not displayed at all on the front end. Customer Header Image (breadcrumb image) does not work either. Do you have any suggestion?
We use this image to display a specific limited time promotion for the product category (e.g. Dresses Flash SALE, etc).

Thank you very much for your help!
Olga

#206802 Copied In reply to: Header Image for Product Category Problem

Olga777

Participant

December 17, 2018 at 17:55

Hi Rose,

We were able to figure out what is causing ALL these problems. Somehow Rev Slider was embedding into a specific menu item – see this link `http://test.olgalishansky.com/wp-content/uploads/2018/12/Screen-Shot-2018-12-17-at-11.37.46-AM.png
This is internal theme bug, which needs to be fixed. If you need steps to reproduce it, please let us know.

Sincerely,

#206077 Copied In reply to: Search Button at Menu Not Working

Olga777

Participant

December 17, 2018 at 14:50

Hi Rose,

Thank you for the follow up.

Yes, of course, SEARCH is enabled. In fact, I have found out that the only page the Search is working (the search field displayed after clicking on the search symbol) is SAMPLE PAGE. On other pages it does not work (the search field is not displayed). It was working fine prior to the theme upgrade.
Which plugins I should try disable? I’m not sure which plugins belong to the theme, so I should not disable them? Please help.
Also, is it possible that the Custom CSS modified earlier by your support team (in order to fix other problems/tickets logged) could cause this problem and all other display not functioning problems (MENU on mobile not working, FILTER by price / attributes not working, ENTER PROMO CODE not working, QUICK VIEW not working)?

Please help! This is CRITICAL.

Thank you!

#206071 Copied In reply to: Search Button at Menu Not Working

Olga777

Participant

December 15, 2018 at 19:41

In fact, it DOES NOT work on any pages on MOBILE now. Please help! Thank you

#206011 Copied In reply to: Problem with MENU on Mobile

Olga777

Participant

December 14, 2018 at 22:28

Thank you! When I disabled the Sticky Sidebar the side bar displayed now.

#206005 Copied In reply to: Side Bar Disappeared after Theme Upgrade

Olga777

Participant

December 13, 2018 at 21:28

Thank you for the latest version, but unfortunately it did not solve the problem.

Please take a look at the Admin – credentials provided.

Thank you!

Please contact administrator
for this information.

#205978 Copied In reply to: Side Bar Disappeared after Theme Upgrade

Olga777

Participant

December 13, 2018 at 15:48

Hi Rose,

I have not received anything. Could you please resend the latest version of the theme to my email? Thank you!

Please contact administrator
for this information.

#205949 Copied In reply to: Side Bar Disappeared after Theme Upgrade

Olga777

Participant

December 12, 2018 at 23:17

Also, I have noticed that theme version 5.1.3 available, yet it is not in the Themeforest I was able to download 5.1.2 only. Could you please provide us with the latest version of the theme?

Thank you!

#205894 Copied In reply to: Side Bar Disappeared after Theme Upgrade

Olga777

Participant

November 15, 2018 at 15:43

Here is the link to the sample wide layout of another website, as per original inquiry.

Wide Layout SAMPLE

#203987 Copied In reply to: XStore SITE WIDE LAYOUT on SHOP Pages?

Olga777

Participant

November 14, 2018 at 00:05

Hi Rose, Yes, it does look fine after the cache is cleared on mobile.

Thank you very much for helping out!

Olga

#203812 Copied In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Olga777

Participant

November 13, 2018 at 01:07

Hi Rose,

Thank you very much for getting back to us. Yet, we do not see that the problem is resolved.

Please see the attached MOBILE QUICK VIEW BUTTON PROBLEM
May be I was not clear enough: the problem is that the Quick View Button on MOBILE displayed by default, but not upon the Hover Over Action. Due to this, Quick View button often blocks the product photo (not able to see the product on shop page), depending on the size on the product photo.

Could you please help us with this? This is a very big problem.

Thank you for your support.

#202909 Copied Theme version: latest WooCommerce version: latest In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Olga777

Participant

November 9, 2018 at 19:21

Hi Rose, Tried to disable Hover Over on Mobile, but there is no change.

I’m providing the admin access in Private area.

Please note, there is already some custom css code added by Olga in your team (due to the problem with images on shop page) – this code MUST stay in.

Thank you!

Please, contact administrator
for this information.

#202821 Copied Theme version: latest WooCommerce version: latest In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Olga777

Participant

November 8, 2018 at 17:55

Hi Rose,

We have tried to put the code in Global CSS and it shows Error, as well as it does not change anything on mobile Quick View Button – same problem.

Please help us in resolving it!

Let us know if you need access to admin. Thank you!

Olga

#202687 Copied Theme version: latest WooCommerce version: latest In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Olga777

Participant

October 31, 2018 at 22:14

Thank you, Rose! Which section I put it in? There are 5 different sections for Custom.css under Theme Option: Global, Desktop, Tablet, Mobile (landscape) and Mobile. Which one should I out this code in?

Thank you for you help!

Olga

#202099 Copied In reply to: XStore – Quick View BUTTON on Mobile: Can it be on Hover Only

Olga777

Participant

October 31, 2018 at 22:09

Great! Looking forward. Thank you!

#202096 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 31, 2018 at 22:08

Thank you, Olga! It looks better now. I will let you know if any additional tweaking is required.

Much appreciated.

Olga

#202095 Copied In reply to: Product Images on Catalogue / Shop Page Do Not Align.

Olga777

Participant

October 31, 2018 at 00:11

Dear Olga,

Thank you for the suggestion, yet it did not work. All thumbnail (including catalogue) images are hard cropped to 1:1 instead of fitting the allocated slot for the image, and this is not acceptable. The only solution is to force images to FIT not to hard crop.
Please help!!!

I’m providing you with the admin access credentials in private content.

Thank you!

Olga

Please, contact administrator
for this information.

#202025 Copied Theme version: latest WooCommerce version: latest In reply to: Product Images on Catalogue / Shop Page Do Not Align.

Olga777

Participant

October 30, 2018 at 23:41

Thank you, Olga.

That would be great! When should we expect the new release of the theme, approximately?

Thank you,
Olga

#202024 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 29, 2018 at 17:28

Regarding the Swatches: I was able to get them to work (thank you for the training video!), yet the problem is that it is (Size Swatch Label) DISPLAYED even if stock for the attribute = 0. Is there any way to display with cross out X Or NOT display at all the attributes (like Size) if the stock for the attribute is “0” (out of stock).
If the swatches disabled, the Out of Stock attribute is NOT displayed in the dropdown, which is Correct. Can the same be done for Swatches? Not display the Attribute Label for Out of Stock Attribute, following the same logic, as it is currently done for dropdown attribute view?

Please help.

Thank you!

#201936 Copied Theme version: latest WooCommerce version: latest In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 29, 2018 at 15:52

Thank you, Rose. I have submitted another question regarding product images problem. here is the link to this topic. Appreciate if you can help us with it

https://www.8theme.com/topic/product-images-on-catalogue-shop-page-do-not-align/

#201927 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 29, 2018 at 15:39

Thank you for the quick reply! We’ll try this out.

Olga

#201920 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 28, 2018 at 22:04

In Addition to my previous inquiry, how to DISPLAY the available Sizes under the product in the catalogue pages (as it is shown on the demo sites for the therem)?

Appreciate your help.

#201853 Copied In reply to: XStore how NOT to display product category under the image in catalog pages?

Olga777

Participant

October 26, 2018 at 20:08

Hi Olga,

Thank you for your reply and the suggestion. Do you think the switch to XStore from Blanco would require a lot of customization? Any particular issues / challenges? Anyone who can help us with it?

Our website funfashion.ca

Thank you for your help!

Olga

#201813 Copied In reply to: When the Blanco update for newest Woocommerce will be available?

Olga777

Participant

June 23, 2018 at 16:48

Hello there,

When should we expect the Blanco theme update to ensure compatibility with the latest Woocommerce?

Thank you!

#195437 Copied In reply to: Blanco/Woocommerce version compatability

Olga777

Participant

September 15, 2017 at 16:17

okay, great. That looks good (so far)! Thank you.

#172568 Copied In reply to: The FIX of MOBILE Problem Causes Another CSS Problem

Olga777

Participant

September 12, 2017 at 16:05

Got it. That makes sense. Thank you, again!

#172265 Copied In reply to: Mobile CART Buttons to APPLY COUPON and UPDATE CART COULORS Problem

Olga777

Participant

September 12, 2017 at 15:26

http://test.olgalishansky.com/wp-content/uploads/2017/09/IMG_1555.jpg

#172258 Copied In reply to: Mobile CART Buttons to APPLY COUPON and UPDATE CART COULORS Problem

Olga777

Participant

September 12, 2017 at 15:26

Thank you very much, Rose. It looks like it fixed the “Apply Coupon” button, but not “Update Cart” button. See attached.

#172257 Copied In reply to: Mobile CART Buttons to APPLY COUPON and UPDATE CART COULORS Problem

Olga777

Participant

September 12, 2017 at 14:54

It is iPhone and iPad as well, Safari. Here are the link to the screenshots.

http://test.olgalishansky.com/wp-content/uploads/2017/09/IMG_1554.jpg

http://test.olgalishansky.com/wp-content/uploads/2017/09/IMG_0062.jpg
Hope you can help to fix it.

Thank you!

Olga

#172251 Copied In reply to: Mobile CART Buttons to APPLY COUPON and UPDATE CART COULORS Problem

Olga777

Participant

September 11, 2017 at 23:09

This would apply only to MOBILE.

#172166 Copied In reply to: Mobile CART Buttons to APPLY COUPON and UPDATE CART COULORS Problem
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Viewing 30 posts - 121 through 150 (of 194 total)

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