Replies by Olga777 | 8theme forum

Forum Replies Created

Viewing 30 posts - 1 through 30 (of 194 total)

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Olga777

Participant

August 2, 2026 at 20:11

Thank you Jack, it works now!

#472392 Copied In reply to: Search results displays “No Products” Issue

Olga777

Participant

July 30, 2026 at 15:19

here it is, thank you Jack.

Please contact administrator
for this information.

#472277 Copied In reply to: Search results displays “No Products” Issue

Olga777

Participant

July 30, 2026 at 14:36

please see in the Private content, thank you Jack.

Please contact administrator
for this information.

#472274 Copied In reply to: Search results displays “No Products” Issue

Olga777

Participant

July 30, 2026 at 14:31

Thanks for the support! My topic “Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands” has been successfully resolved.

#472272 Copied In reply to: Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands

Olga777

Participant

May 8, 2026 at 14:33

Thanks for the support! My topic “Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands” has been successfully resolved.

#470014 Copied In reply to: Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands

Olga777

Participant

May 8, 2026 at 13:21

Hi Andrew,
Thank you for the quick reply and provided the updated plugin. It works, as expected now! Will the fix be included in the next theme update, please?

Much appreciated,

#470008 Copied In reply to: Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands

Olga777

Participant

May 8, 2026 at 01:43

My apologies for creating a duplicate ticket. I will close it as soon as the original ticket is resolved, Sincerely,

#469983 Copied In reply to: Urgent — “Filter by BRAND” on Shop Filter shows ALL brands instead of category-specific brands

Olga777

Participant

February 10, 2026 at 14:39

Thanks for the support! My topic “Mega Menu Not working after upgrade of the theme” has been successfully resolved.

#465752 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 10, 2026 at 14:39

I got the resolution on the duplicate topic, so I will close this one, Thank you

#465750 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 10, 2026 at 14:38

thank you so much, Jack! It looks good now.

#465749 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 20:01

Hi Jack,

We are not using any CDN. The issues persists. Please find the credentials in private content area, Thank you!

Please contact administrator
for this information.

#465666 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 18:05

sorry about this, I was trying to click on Submit button and it was not responsive, so clicked many times until it worked. I will close this one as soon as the issue is resolved,

#465659 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 17:59

Hi Jack, thank you for the quick reply. I have applied the patch and now it is working, but only in Incognito – I have cleared all cache many times, yet it is still displayed wrong in the same browser window. Is there anything else I supposed to do to clear this wrong view? Much appreciated,

#465658 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 17:16

In the private content live and staging site details, please Help! Thank you, Olga

Please contact administrator
for this information.

#465652 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 16:55

Thanks for the support! My topic “Mega Menu Not working after upgrade of the theme” has been successfully resolved.

#465649 Copied In reply to: Mega Menu Not working after upgrade of the theme

Olga777

Participant

February 9, 2026 at 16:55

Thanks for the support! My topic “Slider Item BUTTON Colour (and Hover) Not Working” has been successfully resolved.

#465647 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

January 3, 2026 at 23:31

Thank you! It works now. Would the fix be included in the next theme release?

#463692 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

January 3, 2026 at 22:01

thank you so much, could you please provide the details of the fix, so we can apply it to the Live website?

#463687 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

January 3, 2026 at 21:03

please see the private content

Please contact administrator
for this information.

#463684 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

January 3, 2026 at 15:21

every SLIDE button I meant

#463678 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

January 3, 2026 at 15:20

Thank you Ayan for a quck reply. The problem is that we want customize every button in different colours… Will the fix be released any time soon? Thank you

#463677 Copied In reply to: Slider Item BUTTON Colour (and Hover) Not Working

Olga777

Participant

November 6, 2025 at 14:03

Thanks for the support! My topic “Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1” has been successfully resolved.

#458950 Copied In reply to: Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1

Olga777

Participant

November 6, 2025 at 13:15

Thank you, Jack.

It works now!!!

#458944 Copied In reply to: Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1

Olga777

Participant

November 6, 2025 at 11:45

Thank you, Jack.

This was already disabled (by default – see attached, but it does NOT fix the issue.

Please help, Thank you

Files is visible for topic creator and
support staff only.

#458936 Copied In reply to: Shop Filters Toggle Does NOT Work on the Latest Xstore Version 9.6.1

Olga777

Participant

May 8, 2025 at 14:08

Thank you so much, Alex!

#443557 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer

Olga777

Participant

May 6, 2025 at 16:05

Thank you Alex – please refer to Private content for credentials

Please contact administrator
for this information.

#443079 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer

Olga777

Participant

May 6, 2025 at 15:36

Thank you for your reply.
I’m trying to open the New Ticket for this, however I have right now 7 Open (NOT marked as “Resolved” tickets) from over 7 years ago (for the Blanco theme which is expired a long time ago), I am NOT able to Close Resolved it as there is NO option (button) to Resolve it.
Could you please help and mark them All as “Resolved”, Thank you so much!

Olga

#443074 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer

Olga777

Participant

April 5, 2025 at 14:56

We also need to Enable Email for Failed Orders under Customer Options an Xstore Email Builder Templates. How can we do this please?

Thank you so much!

#439897 Copied In reply to: Email builder not showing templates for failed and other new statuses for customer

Olga777

Participant

November 17, 2024 at 16:34

Thank you Rose!

Is there anything else in the settings to be updated? Or just the Dimensions for the Quick View Pop-up and Image?

Thank you again for your help,

Olga

#423897 Copied In reply to: Quick View Pop-Up Format Corrupted after recent upgrade

Olga777

Participant

November 16, 2024 at 15:45

Hi Tony, please refer to the private area for the details

Thank you!

Please contact administrator
for this information.

#423808 Copied In reply to: Quick View Pop-Up Format Corrupted after recent upgrade
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