Forum Replies Created

Viewing 30 posts - 31 through 60 (of 194 total)
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  • Avatar: Olga777
    Olga777
    Participant

    Thank you! We will try this. Much appreciated.

    #365188 Copied In reply to: The brand filter not showing All Brands in Shop Filter
    Avatar: Olga777
    Olga777
    Participant

    Can it be added to the Theme functions.php (not Child theme)? And where this code needed to be inserted in the file? Any place?
    Thank you in advance

    #365168 Copied In reply to: The brand filter not showing All Brands in Shop Filter
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Rose, for the guide on how to install/activate the Child theme. I will try that, although it seems a bit complicated… and I’m afraid I might get into more problems…
    However, how do I still fix the problem originally reported? Where and how do I add the required additional code in the functions.php file to fix the original issue? Could you kindly help with this?
    Thank you!

    #365163 Copied In reply to: The brand filter not showing All Brands in Shop Filter
    Avatar: Olga777
    Olga777
    Participant

    Hi Andrew,

    Thank you for a quick reply. We are not actively using any child theme. Could you kindly add the required code to the functions.php and provide us with the edited file? Or give us the step by step instructions on how to do this ourselves.

    Thank you in advance.

    #365066 Copied In reply to: The brand filter not showing All Brands in Shop Filter
    Avatar: Olga777
    Olga777
    Participant

    Thank you, again.

    Will the fix be included in the next theme release?

    #331877 Copied In reply to: Image Hover Effect “SWAP” stopped working after Woocommerce Upgrade to 6.8
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Rose!

    Please provide us with the fix, as we have to apply it to the production environment.

    Olga

    #331872 Copied In reply to: Image Hover Effect “SWAP” stopped working after Woocommerce Upgrade to 6.8
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Rose.

    #331768 Copied In reply to: Image Hover Effect “SWAP” stopped working after Woocommerce Upgrade to 6.8
    Avatar: Olga777
    Olga777
    Participant

    Hi Rose,

    Thank you for looking into this issue. Please refer to the Private area for the credentials.

    Olga

    Please contact administrator
    for this information.
    #331765 Copied In reply to: Image Hover Effect “SWAP” stopped working after Woocommerce Upgrade to 6.8
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga.

    We will check this out.

    Is it going to be included in the next release, I would assume? Please confirm,

    Thank you so much for your help!

    Olga

    #310057 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Hi Olga,

    Not sure what you did, but it looks like it is working now! So far so good.

    Could you please let me know the EXACT FIX / SOLUTION Modifications you have done? So, we can rebuild the staging with all plugins activated and apply YOUR Changes and test more in-depth before moving it to the production.

    Thank you so much!

    #309987 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Hi Olga,

    On the existing staging environment (the one you made some modification to, with all plugins deactivated, where you already MADE the BRANDS pages work somehow PRIOR to the upgrade/fix), all shop pages on the upgraded theme are NOT working https://staging-funfashion.kinsta.cloud/shop/
    I can also rebuild the staging site AS IS without YOUR modification, to see the BRANDS pages would work at all. Let me know.
    In any case, the issue is NOT resolved. As I mentioned previously it is NOT only on BRANDS pages but also ALL shop pages (with EXCEPTION of PRODUCT CATEGORIES pages, which are working fine).
    Please investigate, let me know if you need me to rebuild the staging site to specific version.

    Thank you!

    #309955 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    I also noticed that you have made it work somehow. Could you please let us know WHAT exact CHANGES have you applied? So, if needed, we have the temporary solution, as we are waiting for the fix.

    Thank you again

    #309281 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Thank you for the update, Olga.

    Just want to mention once again that the issue is NOT ONLY on BRANDS pages, but on ALL SHOP pages, unless it is Product Category Pages. Hope this info is useful for the developers when they are looking into the solution.

    Looking forward to hearing from you regarding the fix soon.

    Thank you!
    Olga

    #309280 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Hi Olga,

    I have done more intensive testing and it proves that the issues is on the theme side. I have deactivated ALL Plugins and the issue still persists. Yet, as soon as I switch to the basic theme, everything works as a charm – https://staging-funfashion.kinsta.cloud/brand/elisa-cavaletti/
    The issue is NOT ONLY on the BRANDS pages, but on ALL SHOP Pages, except the category pages.
    Please look into this in more depth and let me know if anything needs from our end to resolve, this is VERY CRITICAL, we can not upgrade the production until this is fixed.
    I have left the default theme activated on the staging site, but you can switch back and worth if needed.

    Thank you!

    Please contact administrator
    for this information.
    #309174 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga. I will look into this. Much appreciated.

    Please note though, that the PROBLEM with ALL BRAND PAGES specifically Occurred after the latest theme update (I have ran test: 1) prior to upgrade – works fine: 2) after theme/core plugin update ONLY (nothing else changed) – does not work – ALL BRAND pages corrupt. There should NOT be any memory issue, as this is a TEST Site, there is NO ONE on it except 1 user, and Why the memory issue is ONLY on those specific pages? There is definitely something WRONG with the latest update. And I appreciate if you can still look into what is causing the issue, as the root cause of it may develop the other issues.
    I have also spoke to our host provider and it is impossible to increase the memory limit. We already have 256MG and it should be fine.

    Hope you can dig into this issue.

    Thank you so much!

    #309040 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Can you also let me know HOW exactly you changed it the wp-config file (step by step), as I’m not able to change it, I get 502 error right away. Much appreciated.

    #308921 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga.

    Was there any Memory Limit configuration in wp-config before you updated it? Have you increased it? Or there was no limit defined at all? We just need to know the exact change that was done.

    Much appreciated.

    #308904 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga. It is quite strange as we get this issue ONLY on Brands Pages, and no other category/product pages….

    Did you make ANY changes at all? It looks like now it is working…. Please confirm if you have made ANY changes, as we would need to apply them to the production site.

    Thank you

    #308811 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Please refer to Private Area for credentials. Thank you

    Please contact administrator
    for this information.
    #308805 Copied In reply to: URGENT! BRAND Page Layout Issue after Theme Upgrade
    Avatar: Olga777
    Olga777
    Participant

    Thank you Rose. The problem was caused by cookies. As soon as they are cleared it works fine.

    #297707 Copied In reply to: Variation Swatches Wrong Variation (Colour) image is shown – regression bug
    Avatar: Olga777
    Olga777
    Participant

    Hi there,

    Once again after the upgrade the previously working solution does NOT work anymore.
    After upgrading to the latest version of the theme, this solution does NOT work anymore. How can I change the COLOUR of the Text in the Aielia widget (top right corner) to be BLACK (not light grey)?

    #295039 Copied In reply to: Widget in the Header – How to change Colour of the Text?
    Avatar: Olga777
    Olga777
    Participant

    Got it, Thank you. I have posted a New Feature Request in the link provided.

    Olga

    #286156 Copied In reply to: PRODUCT STATUS in Filters and Out of Stock Variation?
    Avatar: Olga777
    Olga777
    Participant

    Got it, Thank you!

    #285963 Copied In reply to: FILTERS Widget Icon Size – How to make it BOLD and Bigger?
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga. And how to make the text next to the icon “FILTERS” in Bold and Bigger?

    Thank you.

    #285953 Copied In reply to: FILTERS Widget Icon Size – How to make it BOLD and Bigger?
    Avatar: Olga777
    Olga777
    Participant

    Thank you, Olga!

    Will the fix be included in the next release?

    #280047 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
    Avatar: Olga777
    Olga777
    Participant

    Hi Olga,

    Thank you! We need to know the EXACT Fix, as we have to apply it to the production environment. Could you please provide is?

    Much appreciated.

    #279995 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
    Avatar: Olga777
    Olga777
    Participant

    here is the correct SPFT credentials. CDN Cloud was REMOVED. Test site rebuilt.

    Please Help to fix the problem!

    Thank you

    Please contact administrator
    for this information.
    #279832 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
    Avatar: Olga777
    Olga777
    Participant

    Sorry again, Olga.

    Let me check this with my hosting and get back to you shortly.

    Thank you

    #279817 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
    Avatar: Olga777
    Olga777
    Participant

    Sorry, Olga

    The user name is funfashion see in private area

    We are not using any CDNs (it is NOT enabled).

    Let me know please, Thank you!

    Please contact administrator
    for this information.
    #279805 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
    Avatar: Olga777
    Olga777
    Participant

    please refer to the private area for credentials, Thank you!

    Please contact administrator
    for this information.
    #279755 Copied In reply to: QUICK VIEW POP UP NOT WORKING After UPGRADE to 7.2.6
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Viewing 30 posts - 31 through 60 (of 194 total)
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