Forum Replies Created

Viewing 30 posts - 2,881 through 2,910 (of 5,356 total)
1 2 3 … 96 97 98 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Dear @nebcreative,

    We hope this message finds you well. We have encountered a potential server-side issue that we believe is affecting the functionality of your website.

    Unfortunately, we are currently unable to make edits to your files. Specifically, we are referring to the following file: /home2/statusgruppe/public_html/wp-content/plugins/et-core-plugin/app/models/widgets/instagram.php. You can view the error message here: [https://prnt.sc/eb2eQuVgL7n2](https://prnt.sc/eb2eQuVgL7n2).

    Could you kindly contact your hosting provider to address this issue? Additionally, we suggest updating the aforementioned file. For your convenience, here is the source code that needs to be implemented: [https://pastebin.com/5yWzUTNZ](https://pastebin.com/5yWzUTNZ).

    We appreciate your prompt attention to this matter and are here to assist you with any further questions you may have.

    Best regards,
    The 8Theme Team.

    #416299 Copied In reply to: Fatal Error with Xstore Core plugin and patcher
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @Mohammed Madi,

    Thank you for reaching out to us with your request.

    We understand that you would like to replace the state code with the state name in your WooCommerce orders. To assist you effectively, could you please provide us with your website URL, WordPress Admin, WordPress you mentioned? This will help us understand the current setup and guide you through the necessary changes accurately.

    Please attach the file in your response, and we will be more than happy to assist you further.

    Best Regards,
    8Theme’s Team

    #416295 Copied In reply to: How to replace state code with name in woocommerce orders?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @mohanad,

    We are pleased to inform you that the 500 error has been successfully resolved, and the publish button is now functioning correctly.

    Could you kindly verify this at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #416202 Copied In reply to: Publish key not working and templet problem
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @sherif,

    We hope this message finds you well.

    We have encountered an issue with some of the images on our platform, as they appear to be broken. Could you kindly assist us by reattaching the affected images?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #416199 Copied In reply to: Problem with my website’s shopping cart and checkout pages
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @amiseo,

    We have conducted a review of your website and observed that there are currently 37 active plugins. We have identified a couple of issues that may be impacting the performance of your site, along with our recommendations for resolving them:

    1. **Backend Performance**: The slow loading of the backend may be attributed to the third-party plugins installed on your site. We advise deactivating all non-essential third-party plugins that are not included in the XStore theme package. A list of plugins that are part of the XStore package can be found here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After deactivating the unnecessary plugins, please clear your browser’s cache and verify if the performance issue persists. This is an important step as third-party plugins can often lead to conflicts.

    2. **Frontend Performance**: Regarding the slow frontend, we recommend adjusting some settings in the WP-Rocket plugin, which could enhance your site’s loading speed. Please consider implementing the following settings:
    – [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
    – [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

    We hope these recommendations will assist in improving the performance of your website. Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #416197 Copied In reply to: Speed Issue Backend / Frontend – up to 14 sec in backend
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @nebcreative,

    We hope this message finds you well. We would like to inform you that issues with file integrity often occur if the update page is exited prematurely or if the application page is closed abruptly during an update process.

    Additionally, these issues may sometimes be related to server timeouts.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #416195 Copied In reply to: Fatal Error with Xstore Core plugin and patcher
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mario :),

    We have noticed an issue that appears to occur when using the older sections of Elementor. We recommend transitioning to the new container model to enhance functionality and avoid any potential problems.

    For detailed guidance on how to make this change, please visit: [https://elementor.com/help/convert-existing-sections-to-containers](https://elementor.com/help/convert-existing-sections-to-containers).

    Best regards,
    The 8Theme Team

    #416194 Copied In reply to: Mobile width incorrect showing white space
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @carliczyk,

    We recommend utilizing the following hook for your implementation: after_etheme_product_grid_list_product_element_title.

    Please integrate the custom code as outlined below:

    
add_action( 'after_etheme_product_grid_list_product_element_title', 'pedro_add_acf_field_to_product_loop', 15 );
function pedro_add_acf_field_to_product_loop() {
    global $product;

    // Retrieve the product ID
    $product_id = $product->get_id();

    // Fetch the ACF field value
    $product_highlight = get_field('product_highlight', $product_id);

    // If the ACF field value exists, display it
    if (!empty($product_highlight)) {
        echo esc_html($product_highlight);
    }
}

    Please implement this code and inform us about the results at your earliest convenience.

    Best Regards,
    8Theme’s Team.

    #416082 Copied In reply to: Add Advanced Custom Field to Archive Product Loop
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ben,

    We hope this message finds you well.

    We have noticed an issue with the setup of our shop page, which appears not to have been configured correctly. The current setup can be viewed here: https://prnt.sc/ThYHoK1vfSwH.

    Could you kindly assist us in navigating to the following link and setting up the shop page appropriately? https://***regooutfitters.com/wp-admin/admin.php?page=wc-settings&tab=products

    We appreciate your prompt attention to this matter.

    Best regards,
    8Theme’s Team

    #416079 Copied In reply to: Continue Shopping link in Elementor Cart No longer Works
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @shonakisam_98,

    Please take a look at this article: https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/.

    Hope it helps!

    #416077 Copied In reply to: can we add categories section in the search section
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Hichem,

    We hope this message finds you well. We would like to inform you that the requested changes involve extensive customization, which unfortunately exceeds the scope of the standard support services provided by our team.

    Should you require specialized customization services, we kindly invite you to submit a request via our customization panel. You can access the panel through this link: https://www.8theme.com/account/#etheme_customization_panel. This will enable direct communication with our technical team who are equipped to assist you further.

    Please be aware that customization services will incur additional charges. The precise cost will be determined following a thorough evaluation of your specific requirements.

    We appreciate your understanding and attention to this matter.

    Best regards,
    The 8Theme Team.

    #416071 Copied In reply to: Create a checkout page similar to Shopify
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Mario :),

    We’ve added the custom CSS per each column. Please take a look at the screenshot:

    https://prnt.sc/VrZ_ejp_SCw3

    Best regards,
    The 8Theme Team

    #416069 Copied In reply to: Mobile width incorrect showing white space
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Hello Wholesaler,

    We hope this message finds you well. We wish to inform you that we have removed the width, height, and margin settings from your custom CSS to enhance the responsiveness of the product block on mobile devices.

    Please be aware that setting fixed dimensions can affect the mobile responsiveness of your content. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #416065 Copied In reply to: How to change Product Display Design from home?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Mario :),

    We hope this message finds you well. We are writing to inform you that we have identified and resolved the issue concerning the footer menu on the mobile version of your website. It appears that the container was set to 115% width, which exceeded the optimal width for mobile screens.

    We have adjusted this setting to ensure proper display, and as a result, the scrollbar issue has been resolved. Could you please review the changes at your earliest convenience to confirm that everything appears as expected on your end?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #416060 Copied In reply to: Mobile width incorrect showing white space
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mohanad,

    We hope this message finds you well. We have verified the username and password for the following link, but unfortunately, we are unable to view any directories or files:

    https://prnt.sc/aR2Y9KnQzYd3

    Could you please review the credentials or provide us with access to our cPanel account at your earliest convenience?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team.

    #416031 Copied In reply to: Publish key not working and templet problem
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @nebcreative,

    We hope this message finds you well.

    We have noticed that the file located at /wp-content/plugins/et-core-plugin/app/models/widgets/instagram.php experienced an issue during a recent update of the XStore Core plugin. We have successfully restored the file, and I am pleased to inform you that your website’s functionality has been fully reinstated.

    Could you kindly verify the current status at your earliest convenience to ensure everything is functioning as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #416026 Copied In reply to: Fatal Error with Xstore Core plugin and patcher
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Hello Wholesaler,

    We hope this message finds you well. We have noticed an issue where adding margins may disrupt the functionality of the slider on mobile devices. To better understand and resolve this matter, could we kindly request access to your admin account? This will allow us to investigate the issue more thoroughly and implement a suitable solution.

    Thank you for your cooperation and support.

    Best Regards,
    8Theme’s Team

    #416023 Copied In reply to: How to change Product Display Design from home?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @mohanad,

    We hope this message finds you well. As referenced in our previous communication, we are currently addressing a 500 error that has been reported. You can review the details of the error via this link: [https://prnt.sc/jjCkzrEo8LAv](https://prnt.sc/jjCkzrEo8LAv).

    To proceed with the necessary diagnostics and resolution, we kindly request that you provide us with temporary FTP access. For this purpose, please furnish us with the following details:
    – FTP host
    – FTP username
    – FTP password
    – FTP port
    – FTP encryption type

    Should you require assistance in creating these credentials, we recommend contacting your hosting provider for guidance.

    We appreciate your cooperation and look forward to resolving this matter promptly.

    Best regards,
    The 8Theme Team.

    #415922 Copied In reply to: Publish key not working and templet problem
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Vihaan,

    We’ve disabled the limit option of product title: https://prnt.sc/anvmmEqHvKi5.

    Now everything is working fine now.

    Can you please check again?

    Thank you!

    #415915 Copied In reply to: Assistance Needed with Custom Product Title Styling on XStore Theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Abhijit,

    Please try with this hooks instead:

    
add_action('after_etheme_product_grid_list_product_element_title', 'show_weight', 20);
add_action('woocommerce_before_add_to_cart_form', 'show_weight', 20);

function show_weight() {
	global $product;

	// Ensure $product is defined on category/archive pages
	if ( ! is_object( $product ) ) {
		$product = wc_get_product( get_the_ID() );
	}

	$weight_unit = get_option('woocommerce_weight_unit');

	if ( $product->has_weight() ) {
		echo '<p><strong>Weight: ' . esc_html( $product->get_weight() . ' ' . $weight_unit ) . '</strong></p>';
	}
}

    You can find all the hooks of single product page here: https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/.

    Hope it helps!

    #415887 Copied In reply to: Add action not working for the archive pages wc loop
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Dicky,

    We are pleased to inform you that our XStore is fully compatible with the WooCommerce Checkout Block.

    To enhance your checkout page, we recommend using Gutenberg instead of Elementor. For detailed guidance on customizing your checkout page, please visit the following link: [WooCommerce Checkout Block Customization](https://woocommerce.com/document/woocommerce-store-editing/customizing-cart-and-checkout/checkout-block/).

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #415884 Copied In reply to: How to enable PayPal Express on the checkout page?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Vijith,

    Currently, it’s impossible right now.

    If you set the max-height & add the scroll bar to the department menu. The static block will be hidden because of the overflow CSS attribute.

    Best regards,
    The 8Theme Team

    #415818 Copied In reply to: Sub Menu on Department Menu to Appear on Hover with Scrollbar
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @shonakisam_98,

    Could you please check again: https://prnt.sc/uu3-38pnxtLj?

    Best regards,
    The 8Theme Team

    #415780 Copied In reply to: can we add categories section in the search section
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @digitalsphere,

    We don’t see the address field now: https://prnt.sc/S_vgE5Em8zFZ

    Did you sort it out?

    Best Regards,
    8Theme’s Team

    #415776 Copied In reply to: Modify Checkout Fields for Digital Products
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Vijith,

    We hope this message finds you well.

    We kindly request your assistance in adding the following custom CSS code to implement two scroll bars beneath the static block columns:

    
.menu-static-block.nav-sublist-dropdown section.elementor-inner-section > .elementor-container > .elementor-column {
    max-height: 500px;
    overflow-y: scroll;
}

    Please note, at present, it is not feasible to introduce a scrollbar to the categories list without obscuring the static block.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #415769 Copied In reply to: Sub Menu on Department Menu to Appear on Hover with Scrollbar
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @shonakisam_98,

    We hope this message finds you well. We regret to inform you that it is not feasible to display images at full size on mobile devices due to the limited screen width available. However, we are able to increase the height of the images to enhance their visibility.

    Thank you for your understanding.

    Best Regards,
    The 8Theme Team

    #415765 Copied In reply to: Assistance Needed with Slider Cropping Issues on xstore slider
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @digiklick,

    We’ve changed the Display tax totals setting to As a single total : https://prnt.sc/b7NF64L9LTSh

    Now the tax is working fine now: https://prnt.sc/CnwEulzNFYvd

    Could you please double check?

    Thank you!

    #415737 Copied In reply to: Tax classes for the product page is not being updated.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @shonakisam_98,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
@media (max-width: 600px){
    .etheme-elementor-slides .swiper-slide-bg {
        background-size: cover !important;
    }
    .etheme-elementor-slides .swiper-slide {
        height: 400px !important;
    }
}

    Hope it helps!

    #415699 Copied In reply to: Assistance Needed with Slider Cropping Issues on xstore slider
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Ajay Suwalka,

    We hope this message finds you well. We have encountered an issue while navigating certain pages on your website(it appears randomly NOT always). Specifically, we are receiving a server-side error, which can be viewed at the following link: https://prnt.sc/j89WXMMHqrcI.

    Additionally, we would like to bring to your attention that the speed of AJAX operations for adding to and updating the cart is contingent upon the server’s response time and the database structure. Our theme sends requests to your database and waits for a response. If the response time is slow, we recommend contacting your hosting provider to discuss potential improvements in server response times, as this is beyond our control.

    Thank you for your attention to these matters. We look forward to your prompt action to resolve these issues.

    Best regards,
    8Theme’s Team

    #415690 Copied In reply to: Regarding speed (I am using xstore wocommerce website theme)
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Blink,

    We hope this message finds you well. We kindly request your assistance in updating all your plugins to their latest versions.

    Should the issue persist post-update, we recommend deactivating all third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins at the following link: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). Once these plugins have been deactivated, please clear your browser’s cache and check if the issue remains. This step is crucial as third-party plugins can often cause conflicts.

    Please let us know the outcome of these actions.

    Best regards,
    The 8Theme Team

    #415687 Copied In reply to: mobile menu wont work after opening and closing once
  • 1 2 3 … 96 97 98 … 177 178 179
    2,881–2,910 of 5,356 posts
Viewing 30 posts - 2,881 through 2,910 (of 5,356 total)
1 2 3 … 96 97 98 … 177 178 179