Luca Rossi

Dear Merin,

We hope this message finds you well.

Upon reviewing the Console Log, we have identified a JavaScript error originating from the Massive Addons for WPBakery Page Builder plugin. You can view the error here: [Screenshot](https://prnt.sc/SMXMKyJ1U0pz).

To resolve this issue, we kindly request that you disable all non-essential third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once the unnecessary plugins have been deactivated, please clear your browser’s cache and check if the performance issue persists. This step is crucial, as third-party plugins can sometimes cause conflicts.

Thank you for your attention to this matter. Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @Tommy,

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.content-product .product-content-image img,
.etheme-product-grid-image img {
    max-height: 300px;
    min-height: 300px;
    object-fit: cover;
    width: auto;
}
.content-product .product-title,
.etheme-product-grid-title {
    min-height: 50px;
}

Hope it helps!

Dear @rdg__studio,

We hope this message finds you well.

We have thoroughly reviewed your WordPress dashboard but were unable to identify the source of the JavaScript scripts in question.

Could you kindly review and remove them at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @DonDigital,

We hope this message finds you well.

We would like to recommend that you take a look at the WP-Rocket plugin, which can significantly enhance your website’s performance. You can find more information and detailed guidance on how to optimize WP-Rocket settings with XStore in the following link:
[How to Improve WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

One of the key features of WP-Rocket is the “Delay JavaScript Execution” option, which has been proven to greatly improve the Google PageSpeed score, particularly on mobile devices. You can learn more about this feature here:
[Delay JavaScript Execution – WP-Rocket Documentation](https://docs.wp-rocket.me/article/1349-delay-javascript-execution/).

We hope you find this information helpful in optimizing your website’s performance.

Best regards,
The 8Theme Team

Hi @Merin,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team.

Dear Merin,

We hope this message finds you well.

Could you kindly review the issue once more? We noticed that the sticky header was being overlapped by other elements. After adjusting the z-index value of the sticky header, everything now appears to be functioning correctly.

Thank you for your attention to this matter.

Best regards,
8Theme Team

Hi @sophie,

You can try with this after_etheme_product_grid_list_product_element_title hook, to add your custom HTML codes below the product titles:

add_action('after_etheme_product_grid_list_product_element_title', 'n2t_after_etheme_product_grid_list_product_element_title', 999);
function n2t_after_etheme_product_grid_list_product_element_title(){
	?>
    <!-- Your custom HTML codes will go here -->
    <?php
}

Hope it helps!

Dear @ahenseestudio,

We hope this message finds you well.

It has come to our attention that you are utilizing a custom thank you page. To assist you further, could you kindly provide us with access to the admin account so we can review the settings in more detail?

Additionally, we would appreciate it if you could share the link to the plugin you are currently using. While we strive to ensure compatibility with a wide range of plugins, please understand that it may not always be possible to guarantee seamless integration with every plugin available. Nevertheless, we are always open to exploring potential solutions.

Should you require any specific customizations tailored to your needs, please feel free to submit a request through the following link: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel).

Thank you for your understanding and cooperation. We look forward to your response.

Best regards,
The 8Theme Team

Hi @plnewton,

Please try adding this custom CSS code under XStore > Theme Options > Theme Custom CSS > Global CSS:

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
    display: flex;
    flex-wrap: wrap;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row {
    flex: 0 1 100%;
}
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-first, 
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-last{
    flex: 0 1 50%;
}

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_email_field {
    order: -1;
    margin-bottom: var(--fields-v-gap, 1.43rem);
}

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_first_name_field,
.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_last_name_field{
    order: -2;
}

.woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_phone_field {
    order: 2;
}

https://prnt.sc/T_idXOYEwwgU

Hope it helps!

Hello @mecenas666,

Thank you for reaching out to us.

To address your first request, you can add an additional field to the checkout page for the client to input their company TAX ID. This can be done by using a custom code snippet or a plugin that allows you to add custom fields to the WooCommerce checkout. Additionally, you can implement a checkbox labeled “I am buying these products for my business/company.” Once the checkbox is selected, the TAX ID field will appear, making it mandatory for the client to fill in their company details. There are several plugins available that can help you achieve this functionality, such as “WooCommerce Checkout Field Editor” or similar.

For your second request, adding a custom tab for WooCommerce products that is editable directly from the WooCommerce dashboard (without using Elementor) can be done by using a custom code or a plugin. You can use a plugin like “WooCommerce Custom Product Tabs” which allows you to add custom tabs to the product page and manage them directly from the product editor in the WooCommerce dashboard. This will enable you to add additional fields or custom text without the need to edit the product in Elementor.

We hope this helps! If you need further assistance, feel free to reach out.

Best Regards,
8Theme’s Team

Dear Rutenio,

It is indeed possible to implement the requested changes, though it may require several customization codes. Please note that such customizations fall outside the scope of our standard support services.

However, if you would like to proceed with personalized customization, we kindly invite you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to collaborate directly with our technical team.

Please be advised that customization services may incur additional charges. The exact cost will be determined after a detailed review of your specific request.

We appreciate your understanding and look forward to assisting you further.

Best regards,
The 8Theme Team

Dear Nicolo,

We hope this message finds you well.

We have added the following custom CSS code under **XStore > Theme Options > Theme Custom CSS > Global CSS** for your review:

body .swiper-entry:hover .swiper-custom-right {
    right: 0;
}
body .swiper-entry:hover .swiper-custom-left {
    left: 0;
}

Could you kindly check and confirm if everything is working as expected?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Sherif,

We hope this message finds you well.

Please note that the attribute slugs only accept Latin characters, as shown in the following screenshot:

https://prnt.sc/aB4RlY0LDkas

We have updated the attributes for color and heads, and the product attributes are now displaying correctly.

Could you kindly review the changes on your end and confirm if everything is in order?

Thank you for your attention to this matter.

Best regards,
8Theme Team

Dear Drishti,

We hope this message finds you well.

We have noticed that the plugin appears to have compatibility issues with the AJAX filter on shop/product category archive pages.

In light of this, we kindly recommend reaching out to the plugin’s author for further assistance. You can contact them via the following link: [https://wordpress.org/support/plugin/advanced-woo-labels/](https://wordpress.org/support/plugin/advanced-woo-labels/).

Thank you for your understanding.

Best regards,
The 8Theme Team

Dear @maybendeler,

We hope this message finds you well.

1. The loading icon on each widget is part of the Ajaxify feature in the XStore theme. If you would like to disable this feature, please refer to the following link for guidance: [https://www.8theme.com/topic/my-website-is-extremely-slow-on-mobile-i-have-checked-all-settings/#post-401212](https://www.8theme.com/topic/my-website-is-extremely-slow-on-mobile-i-have-checked-all-settings/#post-401212).

2. After disabling the “Always load wc-cart-fragments” setting, the product page appears to be loading correctly now: [https://hippepeer.nl/product/fresk-rugzak-walvis-groot/](https://hippepeer.nl/product/fresk-rugzak-walvis-groot/). Could you kindly confirm if everything is functioning as expected?

Best regards,
The 8Theme Team