Forum Replies Created

Viewing 30 posts - 2,341 through 2,370 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 10:05

    Hi @Applesandcider,

    The loading="lazy" attribute for the images is automatically generated by the Elementor plugin.

    We recommend trying the following plugin to address this: [Lazy Load Control for Elementor](https://wordpress.org/plugins/lazy-load-control-for-elementor/).

    If this does not resolve the issue, we kindly suggest reaching out to the Elementor Support Team for further assistance: [Elementor Support Forum](https://wordpress.org/support/plugin/elementor/).

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 09:53

    Dear @Gracu_,

    Thank you for reaching out to us.

    We are glad to hear that your issue has been resolved. As such, we will proceed with closing this ticket.

    Should you encounter this issue again or require further assistance, please do not hesitate to create a new ticket. Our team is always here and ready to help.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 09:52

    Dear @Chirag Modi,

    We kindly recommend reviewing the following article, which provides guidance on customizing the Thank You Page in WooCommerce: [Optimize WooCommerce Thank You Page](https://elementor.com/blog/optimize-woocommerce-thank-you-page/).

    We hope you find this resource helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 07:09

    Dear @Applesandcider,

    We hope this message finds you well.

    We would like to bring to your attention that the Lazy Loading settings for the XStore theme and Elementor plugin appear to still be inactive, as shown in the following screenshots:

    – [Screenshot 1](https://prnt.sc/x_nV6fgXTLTv)
    – [Screenshot 2](https://prnt.sc/4EAZ-092ettb)

    However, we have noticed that the Lazy Loading functionality from the LiteSpeed Cache plugin is currently active, as indicated here: [Screenshot 3](https://prnt.sc/0otyguNJZa66).

    Could you kindly double-check the settings to ensure everything is configured as intended?

    Thank you for your time and assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:53

    Thanks @Gracu_,

    Please let us know how it goes!

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:52

    Dear Abdul Moiz,

    We hope this message finds you well.

    We would like to inform you that the issue with the “Back to Top” button was caused by the “Advanced Layout” setting on the Cart/Checkout page. To resolve this, we have disabled the setting, and the button is now displaying correctly.

    Since you are editing the Cart/Checkout page using Elementor, it is not necessary to enable the “Advanced Layout” setting.

    For your reference, please find the screenshot here: [Screenshot Link](https://prnt.sc/ZG-70BaS-sVw).

    Should you have any further questions or require assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:36

    Hi @Abdul Moiz,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-elementor-cart-checkout-page-column .design-type-multistep > div {
        margin-top: 25px;
        display: block !important;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:09

    Dear @Doussia,

    We hope this message finds you well.

    We have carefully reviewed your website but were unable to identify the issues you mentioned. To assist you more effectively, could you kindly provide us with screenshots and the specific links for each issue? This will allow us to investigate further and address your concerns promptly.

    Additionally, we kindly request that you temporarily disable the WP-Rocket plugin to prevent any potential conflicts while making changes to your website.

    Thank you for your cooperation. Please feel free to reach out if you have any further questions or need additional assistance.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 06:02

    Dear Grace,

    We regret to inform you that there is currently no hook available to integrate the currency switcher within the mobile panels. Implementing this feature would require extensive customization, which falls outside the scope of the standard support services we provide.

    If you are interested in pursuing a personalized customization, we kindly encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This platform will enable you to collaborate directly with our technical team to explore the possibilities.

    Please note that customization services may involve additional charges. The exact cost will be determined after a detailed review of your specific requirements.

    We appreciate your understanding and are here to assist you further should you have any questions or need additional support.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 21, 2024 at 05:51

    Hi @khurram virk,

    We’ve updated the custom CSS codes a little bit then the table is now center:

    https://prnt.sc/v4jXRrPEWZTD

    Best regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 14:27

    Dear Ralf E.,

    We hope this message finds you well.

    We would like to inform you that it is possible to show or hide the layers/modules of the Revolution Slider on mobile and desktop devices.

    For further details, please refer to the following article: [Customize Elements Visibility in Slider Revolution](https://www.sliderrevolution.com/faq/customize-elements-visibility-in-slider-revolution/).

    Should you have any additional questions, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 14:22

    Hi @Gracu_,

    Here is the list of plugins we disabled:

    – SysBasics Customize My Account for WooCommerce
    – LiteSpeed Cache
    – InPost PL
    – Facebook/Google for WooCommerce
    – Flexible Invoices for WooCommerce and WordPress

    Best Regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 14:20

    Dear @Woolwolf,

    We hope this message finds you well.

    To address your request, please try adding the following custom code to the functions.php file located in your child theme:

    
    add_action( 'woocommerce_payment_complete', 'wpdesk_set_completed_for_paid_orders' );
    function wpdesk_set_completed_for_paid_orders( $order_id ) {
        $order = wc_get_order( $order_id );
        $order->update_status( 'completed' );
    }
    

    For further details and guidance, you may refer to this article: [WooCommerce Payment Complete Hook](https://wpdesk.net/blog/woocommerce_payment_complete-hook/).

    Should you have any questions or need additional assistance, please feel free to reach out.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 14:07

    Hi @Grace,

    The custom code is working fine. Please note that the wp_is_mobile() condition returns to TRUE when you test your website on real mobile phone or simulator(phones) only:

    https://prnt.sc/vuJJLz2Dcjrn

    The currency switcher is at the bottom now but it’s hidden by the mobile panels. Please also add this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .woolentor-currency-switcher {
        position: fixed;
        bottom: 150px;
        z-index: 999999;
        width: 100%;
        background: #fff;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 14:00

    Hi @khurram virk,

    Can you please check again: https://prnt.sc/8F00NsT5PKNH?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 13:41

    Dear Zoljargal,

    We hope this message finds you well.

    We would like to inform you that we have successfully reinstalled the Pro Elements plugin for you. The Elementor Editor should now be functioning properly.

    Could you kindly verify if everything is working as expected on your end?

    Thank you for your attention, and please feel free to reach out if you need further assistance.

    Best regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 13:17

    Hi @khurram virk,

    We’ve inserted the code snippet for you:

    https://prnt.sc/sGUJK0Yei3aD

    If you need anything else, please let us know.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 10:29

    Dear Grace,

    We hope this message finds you well.

    It appears that the issues you are experiencing are related to the WooCommerce and WooCommerce PayPal Payments plugins. We kindly recommend reaching out to the plugin’s author for further assistance. You can find more information and support here: [WooCommerce PayPal Payments Support](https://woocommerce.com/document/woocommerce-paypal-payments/#get-help).

    Should you need any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 10:22

    Dear @Gracu_,

    We kindly request that you inform us once the issues are back. Additionally, could you please temporarily keep those plugins remain inactive during this time?

    Thank you for your cooperation.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 10:21

    Dear Khurram Virk,

    We hope this message finds you well.

    We apologize for any confusion caused earlier. The correct plugin we are referring to can be found here: [Screenshot Link](https://prnt.sc/My6ANgFhi3fV).

    However, we are currently encountering a restriction, as shown in this screenshot: [Screenshot Link](https://prnt.sc/62N2AScSLjQN). Could you kindly assist us in disabling this restriction?

    Here is the relevant link for your reference: [https://***feandsecureksa.com/wp-admin/admin.php?page=wpcode](https://***feandsecureksa.com/wp-admin/admin.php?page=wpcode).

    Thank you in advance for your support.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 10:13

    Hi @Applesandcider,

    Do you mean the loading icon on each XStore widget?

    https://prnt.sc/YeAYYMQA9UHB

    It’s called Ajaxify. To completely disable this feature, please add the following code under functions.php file locates in your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Then add the following CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    /* Ajaxify Animation */
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none;
    }
    /* Ajaxify Aniamtion */
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 08:59

    Dear Henrik,

    We hope this message finds you well.

    We would like to share with you how the order email appears on our side:

    [Link to screenshot](https://prnt.sc/8B5kJrI1gLA8)

    Could you kindly provide further details on how we can replicate the issue on our end?

    Thank you for your assistance.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 08:49

    Hi @Goostaf,

    Please try with the following URL of font files from your website:

    
    /wp-content/uploads/custom-fonts/2024/04/montserrat-regular.ttf
    /wp-content/uploads/custom-fonts/2024/04/montserrat-bold.ttf
    /wp-content/themes/xstore/fonts/xstore-icons-light.ttf
    

    Here is the screenshot: https://prnt.sc/M6K-DSKEqrKY.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 06:28

    Dear Khurram Virk,

    We hope this message finds you well.

    Could you kindly resend the login URL, as the previous one has already expired? Once received, we will proceed with placing the custom code for you.

    Thank you for your attention to this matter.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 20, 2024 at 06:25

    Dear @khurram virk,

    The custom CSS codes were added by us already.

    Now you just need to follow this steps: https://www.8theme.com/topic/in-category-description-after-content-formatting-is-not-coming-ok/#post-423933.

    How many product categories do you have? Maybe we can edit the descriptions for you.

    Best regards,
    8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 19, 2024 at 16:44
    Avatar: Justin
    Luca Rossi
    Support staff
    November 19, 2024 at 16:16

    Hi @Yasir Alam 8Theme,

    If you would like to suggest the addition of this feature or any other enhancements, we kindly encourage you to submit your request on our Taskboard via the following link: [https://www.8theme.com/taskboard/](https://www.8theme.com/taskboard/). Should your suggestion gain sufficient support from other customers, our development team will give it careful consideration for inclusion in a future update.

    Thank you for your understanding and continued support.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 19, 2024 at 12:33

    Dear @Yasir Alam 8Theme,

    We regret to inform you that the requested feature is not currently available in our XStore theme.

    However, you may consider using this third-party plugin as an alternative: [Advanced Woo Labels Plugin](https://wordpress-org.translate.goog/plugins/advanced-woo-labels/).

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    November 19, 2024 at 12:31

    Dear Chris,

    We’re still working on it your website.

    It’s a little slower than normal because your website is using too many plugins.

    Can you please let us know when you’re done the below things?

    1. Disable Unnecessary Plugins: We have observed that there are 49 active plugins on your website. Having too many third-party plugins can negatively impact your website’s loading speed. We recommend disabling any plugins that are not essential.

    2. Disable the other system caches: it might be conflicted with the WP-Rocket plugin.

    Please continue contact to our development team via emails. Thank you for your cooperation.

    Best regards,
    8Theme DevTeam.

    Avatar: Justin
    Luca Rossi
    Support staff
    November 19, 2024 at 12:28

    Dear Henrik,

    We hope this message finds you well.

    Could you kindly inform us of the specific website where you are encountering the issue?

    Additionally, we would appreciate it if you could temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your reference, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

    After deactivating the unnecessary plugins, please clear your browser’s cache and check if the performance issue persists. This step is important, as third-party plugins can sometimes lead to conflicts.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team.

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