Luca Rossi

Dear @Woolwolf,

We hope this message finds you well.

We wanted to inform you that we have successfully removed the “index.php” from your permalink structure. Following this adjustment, everything appears to be functioning correctly now.

Could you kindly review and confirm that everything is working as expected on your end?

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Thanks @henrik!

If you need anything else, please let us know.

Best regards,
The 8Theme Team

Dear @Caique Lourenço,

We hope this message finds you well.

It appears that the screenshot you shared has been deleted: https://prnt.sc/XvujeXNuXtY9.

Could we kindly ask you to reupload it at your earliest convenience?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

If you need anything else, please let us know.

Best regards,
The 8Theme Team.

Dear @khurram virk,

please help us to how to optimize or cleanup safely the unused data/files or the data of deleted plugins and old data

Unfortunately, this is out of scope our support standard services we provide. If you are interested in pursuing a personalized customization, we kindly encourage you to submit a request through our customization panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel. This platform will enable you to collaborate directly with our technical team to explore the possibilities.

Please note that customization services may involve additional charges. The exact cost will be determined after a detailed review of your specific requirements.

secondly, deprecated features of xstore which we have used in the site how we can know and how to replace them.

Which deprecated features of XStore are you using? Just let us know.

Best Regards,
The 8Theme Team.

Dear @Henrik,

We sincerely apologize for the oversight. It appears that our development team did not apply the HOTFIX to the latest update as intended.

We have now made the necessary adjustments to your plugin file, and everything should be functioning correctly.

To ensure this issue is fully resolved, we will escalate this ticket to our development team once again. It is possible that a new patch will be released soon to address this matter comprehensively.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Hi @Abdul Moiz,

I mean there should be a way for converting the steps on checkout to all fields opened at once.
When all fields opened at once, the proceed to next step and to previous steps button and links should be hidden as well and heading like billing address should not be clickable.

Please use this custom CSS codes instead:

.etheme-elementor-cart-checkout-page-column .design-type-multistep > div {
    margin-top: 25px;
    display: block !important;
}

.etheme-elementor-cart-checkout-page-column .etheme-checkout-page-steps-footer {
    display: none;
}

.etheme-elementor-cart-checkout-page-column h3.step-title.style-underline.inited {
    pointer-events: none;
}

The other thing in billing address to reduce fields is that hide the town/ city and state fields and change label of street address to Address so that user can put only address there after country selection.
Also same applies to shipping address

To remove the City & State fields, please add the following code under functions.php file locates in your child theme:

add_filter( 'woocommerce_checkout_fields' , 'custom_override_checkout_fields' );

// Our hooked in function - $fields is passed via the filter!
function custom_override_checkout_fields( $fields ) {
    unset( $fields['billing']['billing_city'] );
    unset( $fields['billing']['billing_state'] );

    return $fields;
}

You can remove more fields from this list:

billing_first_name
billing_last_name
billing_company
billing_address_1
billing_address_2
billing_city
billing_postcode
billing_country
billing_state
billing_email
billing_phone

Hope it helps!

Dear @FrancescaRiccardi,

Those labels can be editable when you edit your cart page with Elementor:

https://prnt.sc/EncyUwU8osH0

Best regards,
The 8Theme Team.

Hi @Applesandcider,

In this case, can you try with the following parent classes?

– elementor-widget elementor-widget-etheme_product_grid
– banner

Alternatively, please see comment from Elementor regarding the loading=lazy issue.

They are saying it is an issue for the creator of the plugin which I believe is you guys?

As we mentioned in the previous reply, the XStore theme & XStore Core plugin don’t generate the loading=”lazy” to the images. You can search in source codes of XStore theme and XStore Core plugin. There is no codes related to the loading=”lazy” string.

Best regards,
The 8Theme Team

Hi @Abdul Moiz,

Which fields on the checkout page you want to hide/remove?

We can provide some custom codes for you based on this article: https://developer.woocommerce.com/docs/customizing-checkout-fields-using-actions-and-filters/#2-overriding-core-fields.

Best Regards,
8Theme’s Team

Thanks @Gabriele!

We will let you know once everything is ready to review.

Best regards,
The 8Theme Development Team

Dear Abdul Moiz,

We hope this message finds you well.

We would like to inform you that there should be no side effect issues related to the matter you inquired about. You can find the relevant settings under the following path:

**XStore > Theme Options > WooCommerce (Shop) > Cart/Checkout Layout**

For further details and guidance, we kindly recommend reviewing the documentation available at the following link:
[Customizing Cart/Checkout Page Layouts](https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/)

Should you have any additional questions or require further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear @Gabriele,

We hope this message finds you well.

We understand that you are currently experiencing communication issues via email. To ensure a smoother process, may we kindly suggest continuing our correspondence directly through this platform? We are fully prepared to assist you in improving the speed of your website.

At the moment, we are focusing on optimizing your site using the LiteSpeed Cache plugin. Should the Google PageSpeed Score not show significant improvement, we will proceed with implementing the WP-Rocket plugin as an alternative solution.

Could you kindly confirm if the website you would like us to optimize is: [https://futuranail.it/](https://futuranail.it/)?

Thank you very much for choosing our services. We look forward to assisting you further.

Best regards,
The 8Theme Development Team

Dear Chirag Modi,

We regret to inform you that, at the moment, we do not have any pre-designed templates available for the Thank You Page. You may need to create the template on your own to meet your specific requirements.

If you have any further questions or need assistance, please feel free to let us know.

Best regards,
The 8Theme Team

Dear @Gabriele,

We hope this message finds you well.

Upon reviewing your website, we noticed that there are currently 22 active plugins. We kindly request your assistance in performing the following steps to optimize your website’s performance:

– Please update all your themes and plugins to their latest versions.
– Disable any unnecessary plugins, as having too many active plugins can slow down your website and negatively impact its PageSpeed Score.

Thank you for your attention to this matter. Should you require any assistance or have any questions, please do not hesitate to reach out to us.

Best regards,
The 8Theme DevTeam.