Luca Rossi

Dear @tus,

We hope this message finds you well.

It seems that the username or password you entered is incorrect. May we kindly ask you to double-check your login credentials? You can refer to the screenshot provided for further clarification: [Insert Screenshot Link].

Additionally, we would like to kindly remind you to avoid replying to your own topics. Doing so may inadvertently move your topics to the bottom of the queue, which could result in longer waiting times for a response.

Thank you for your understanding and cooperation. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

Hi @uttam pradhan,

Please add the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

span.views-count,
span.views-count + span.meta-divider{
    display: none;
}

.single table td:last-child, 
.single table th:last-child {
    text-align: left;
}

3- And suggest anything more to look the post premium,

We suggest you to change the blog posts to full-width layout to make the featured image bigger:

https://prnt.sc/PJOw2KT2ZgJ7

Hope it helps!

Dear @Goostaf,

We hope this message finds you well.

Could you kindly try reverting to an earlier version of the WooCommerce plugin? Please note that the screen-reader-text HTML is generated by the WooCommerce plugin itself and not by our XStore theme or XStore Core plugin.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Gabriele,

We hope this message finds you well.

We are continuing to work on the optimization task and have also tested the Extreme preset(https://prnt.sc/yds0ry9S2Mqz). Unfortunately, the score has not shown any improvement.

To further investigate and enhance the performance, we kindly request your permission to switch to the WP-Rocket plugin to evaluate if it yields better results.

Additionally, we have included the invoice link for your reference in the Private Content Area. We kindly ask you to review it at your convenience.

Thank you for your attention and support. Please let us know how you would like to proceed.

Best regards,
The 8Theme Team

Dear Cristina,

We hope this message finds you well.

We would like to inform you that the Catalog Mode has been disabled, as shown in the following screenshot: [Screenshot Link](https://prnt.sc/AaE17j8MtyjF).

After making this adjustment, we have verified that all the options are now functioning correctly. Please find the links below for your reference:

– [Product 1](https://whatevernacional.com/product/plantilla-de-vinil-para-termos/)
– [Product 2](https://whatevernacional.com/product/paquetes-adheribles-2/)

Could you kindly double-check on your end to confirm everything is working as expected?

Thank you for your time and assistance.

Best regards,
The 8Theme Team

Dear @Doussia,

We hope this message finds you well.

We wanted to inform you that we have cleared the cache of the WP-Rocket plugin, disabled the plugin, and subsequently checked your website. The issues you mentioned appear to have been resolved, as demonstrated in the following recordings:

– [Video 1](https://www.awesomescreenshot.com/video/34048580?key=5d5bf8f839c44df80077a04018b5395b)
– [Video 2](https://www.awesomescreenshot.com/video/34048533?key=65d0a6ce589f34f29524bbc66a46df81)

In light of this, we recommend testing for potential conflicts between the WP-Rocket plugin and third-party plugins. To do so, please temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your convenience, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once you have deactivated the unnecessary plugins, kindly clear your browser’s cache and verify whether the performance issue persists. This step is crucial, as conflicts with third-party plugins can sometimes cause unexpected issues.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Peter,

We hope this message finds you well.

The loading time of resource files is influenced by your server-side configuration. To enhance performance, we recommend considering the use of caching plugins such as:

– **WP-Rocket**: [https://wp-rocket.me/](https://wp-rocket.me/)
– **Litespeed Cache**: [https://wordpress.org/plugins/litespeed-cache/](https://wordpress.org/plugins/litespeed-cache/)

These tools can help cache resource files and significantly improve loading times.

Additionally, you may want to explore using a Content Delivery Network (CDN) for your resource files. For instance, the **Rocket CDN** service could be a suitable option: [https://rocketcdn.me/](https://rocketcdn.me/).

Please also have a look at this article: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Moshe,

We hope this message finds you well.

We would like to review the settings of your cache plugin; however, it seems that the provided username and password are not functioning as expected.

Could you kindly double-check the credentials and provide us with the correct details at your earliest convenience?

Thank you for your cooperation.

Best regards,
The 8Theme Team

Dear Raghu,

We hope this message finds you well.

We would like to inform you that we have added the following code to the functions.php file in your child theme:

if(function_exists('shiprocket_show_check_pincode')){
 
remove_action('woocommerce_single_product_summary','shiprocket_show_check_pincode',20);   
	add_action('woocommerce_after_add_to_cart_form','shiprocket_show_check_pincode',30);
}

As a result, the pincode check feature is now displaying as expected. Please find the screenshot for your reference: [Screenshot Link](https://prnt.sc/BpxZP-zFpt60).

Could you kindly review it on your end and let us know if everything is functioning as intended?

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

If you need anyting else, please let us know.

Best Regards,
The 8Theme Team.

Dear Cristina,

We hope this message finds you well.

Could you kindly provide clarification regarding the issue with the YITH WooCommerce Product Add-ons & Extra Options Premium plugin? If possible, we would greatly appreciate it if you could share any relevant screenshots or videos to help us better understand the situation.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Best regards,
The 8Theme Team

Hi @Bilal,

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.etheme-elementor-off-canvas--shown {
    overflow: hidden;
}

.etheme-elementor-off-canvas__main .etheme-elementor-off-canvas_content .et_b-tabs-wrapper {
    overflow-y: auto;
    max-height: 100%;
}

Hope it helps!

Hi @alexprstem,

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product .swiper-vertical-images .vertical-thumbnails-wrapper {
    max-height: 570px;
    overflow: hidden;
}

Hope it helps!

If you need anything else, please let us know.

Best Regards,
8Theme’s Team

Dear @Goostaf,

We hope this message finds you well.

We have identified a translation error in the following text:
Hi %1$s, today is a great day to check %2$s page. You can check also:.

It was translated as:
Привет %1$s, сегодня отличный день, чтобы проверить страницу %2$s. Вы также можете проверить: .

Could you kindly assist us in reviewing and correcting the grammar of the translated text? Please ensure that all placeholders (%1$s and %2$s) remain intact, as their removal would cause functionality issues.

Thank you in advance for your attention.

Best regards,
The 8Theme Team