Hi @Plethora,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear @HUSSTLE,

If you prefer not to use third-party plugins to insert this script, we kindly recommend adding the following code in Private Content Area to the functions.php file located in your child theme.

We hope this information is helpful! Should you have any further questions or need additional assistance, please don’t hesitate to reach out.

Best regards,
The 8Theme Team

Dear @ProdbyDaan,

We hope this message finds you well.

We would like to kindly bring to your attention that the speed of AJAX operations—such as adding or updating items in the cart, refreshing the cart/checkout form, and filtering products—is directly influenced by your server’s response time and the structure of your database. Our theme sends requests to your database and waits for a response. If the response time is slower than expected, we recommend reaching out to your hosting provider to explore potential improvements in server performance, as this aspect falls outside the scope of our control.

Additionally, we suggest utilizing the WP-Rocket plugin to enhance your website’s overall performance. You can find detailed guidance on optimizing WP-Rocket settings with our theme here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/.

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Yasir Alam 8Theme,

What’s your product badges, so we can replace the shortcode for you?

We already see you have this code in your website:

function after_etheme_product_grid_list_product_element_title() {   
    // Run the shortcode and capture the output
    $shortcode_output = do_shortcode('[etheme_sales_booster_estimated_delivery days_type="number"]');

    // Debug: Output the shortcode result to check its format
    // echo '<pre>' . print_r($shortcode_output, true) . '</pre>';

    // Extract the numbers (days) from the shortcode output
    preg_match_all('/\d+/', $shortcode_output, $matches);

    // Ensure we are getting the correct numbers, looking for the last number (max_days)
    $days = isset($matches[0]) ? $matches[0] : [];
    
    if (count($days) < 2) {
        // If we only have one number, use it for max_days
        $max_days = isset($days[0]) ? intval($days[0]) : 0;
    } else {
        // Otherwise, use the second number as max_days
        $max_days = intval($days[1]);
    }

    // Convert max days to hours
    $max_hours = $max_days * 24;

    // Output the custom HTML with the max hours
    echo '
    <div class="delivery">
        <div class="express">
            <img src="https://axhubs.com/wp-content/uploads/axhub-logo.svg" class="mr-1" alt="">
            <div><span style="font-weight: bold;margin-right:2px;">Express Delivery:</span> ' . $max_hours . ' hours</div>
        </div>
    </div>';

}

Best regards,
The 8Theme Team

Dear @lawrep,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Dear @Snapp,

We hope this message finds you well.

We would like to confirm that the hook in question is specifically designed for variation products.

We are delighted to hear that everything is now functioning as expected. Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hi @ZEXAL,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

header#header {
    z-index: 99999;
    position: relative;
}

Kind regards,
The 8Theme Team

Dear @JiPanditJI,

We hope this message finds you well.

We have observed that your website currently has 19 active plugins. To address the slow loading issue you are experiencing, we kindly recommend disabling all third-party plugins that are not included with XStore. You can refer to the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

Alternatively, you may consider creating a staging site to allow us to conduct further testing.

Once the additional plugins have been disabled, please clear your browser’s cache and check if the slow loading issue persists. It is possible that one of the third-party plugins may be contributing to the problem.

Thank you for your attention to this matter. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Yasir Alam,

Thank you for reaching out to us.

We would like to inform you that there is a hook available that allows you to add custom code to display your badges and the Sale Booster estimated delivery date.

To implement this, please try adding the following custom code to the functions.php file located in your XStore Child Theme:

add_action('after_etheme_product_grid_list_product_element_title', 'after_etheme_product_grid_list_product_element_title', 999);  
function after_etheme_product_grid_list_product_element_title(){  
    echo do_shortcode('[your-badges-shortcode]');  
    echo do_shortcode('[etheme_sales_booster_estimated_delivery]');  
}  

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @lawrep,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-custom-masonry .info-box {
    display: block;
}

.etheme-custom-masonry .info-box .info-box-inner {
    height: 100% !important;
}

.etheme-custom-masonry .info-box .info-box-inner h2.item-name {
    width: 100%;
    height: 100%;
}

.etheme-custom-masonry .info-box .info-box-inner h2.item-name a {
    width: 100%;
    height: 100%;
    display: flex;
    justify-content: center;
    align-items: flex-end;
}

Kind regards,
The 8Theme Team

Dear @Stanislav Kuchinskii,

Sorry for the latest response.

1. We took a closer look and found that the hiding other attributes when filtering products are not available in our XStore theme yet.

However, you can submit your request on our task board at https://www.8theme.com/taskboard/. If the request gathers enough votes, we will consider implementing it in the future.

If you require this functionality urgently, we recommend reaching out to our customization department for assistance. You can do so via the following link: https://www.8theme.com/account/#etheme_customization_panel/.

2. For the fatal error we mentioned, it’s happening on the my account page: https://karniz2.k-style.ru/my-account/

https://www.awesomescreenshot.com/image/52068442?key=2184ea9e3310a730d01864f549061a59

Can you please help double check if the FTP account is correct? We enabled the WP_DEBUG but the error still not showing.

Best regards,
8Theme Team

Dear @Ombi,

Thank you for reaching out to us.

To address your request, the solution involves creating a “Pre-order” product category and assigning the relevant products to this category. Once this is done, you can modify the “Add to Cart” button text by adding the following custom code to the functions.php file located in your XStore child theme:

add_filter( 'woocommerce_product_single_add_to_cart_text', 'woocommerce_add_to_cart_button_text_single' );  
function woocommerce_add_to_cart_button_text_single() {  
    if ( has_term( 'pre-order', 'product_cat' ) ) {  
        return 'Pre-Order';  
    }  
    return __( 'Add To Cart', 'woocommerce' );  
}  

We hope this solution meets your requirements. Should you have any further questions or need additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @Goostaf,

Can you confirm that you’ve sorted it out so we can help you in this topic instead: https://www.8theme.com/topic/is-it-possible-to-use-an-icon-instead-of-text-in-design-type-default-when-the-setting-add-to-cart/#post-427537?

Thank you!

Dear @Snappm

Thank you for reaching out to us.

In this particular case, we kindly recommend contacting the plugin’s author directly for further assistance with this issue. Please note that matters related to third-party plugins fall outside the scope of the standard support services we provide.

We appreciate your understanding and are here to assist you with any other inquiries related to our products.

Best regards,
The 8Theme Team

Dear @Wick’d,

Thank you for reaching out to us.

We would like to inform you that website speed optimization falls outside the scope of our standard support policy.

However, if you are interested in exploring personalized customizations, we encourage you to submit a request through our Customization Panel, which can be accessed via the following link: https://www.8theme.com/account/#etheme_customization_panel.

Through this platform, you will have the opportunity to collaborate directly with our technical team to evaluate the feasibility of your request. Please note that customization services may involve additional charges, which will be determined after a comprehensive review of your specific requirements.

If you have any further questions or need additional assistance, please do not hesitate to contact us. We are always here to help.

Best regards,
The 8Theme Team