Luca Rossi

Dear @nebcreative,

We hope you are doing well.

Apologies for the delayed response, as we were away over the weekend.

We have updated the background color for the other pages on the mobile version to black as per your request. Could you kindly review it and let us know if everything looks as expected?

Thank you for your time and feedback.

Best regards,
8Theme Team

Hi @Goostaf,

Please also add this custom CSS codes:

.products-list .content-product .image-swap,
.products-list .content-product .product-content-image{
    text-align: left;
}
body .products-list .product-image-wrapper {
    float: left !important;
    display: block !important;
}
body .products-list .content-product {
    display: flex;
    flex-direction: row;
}

Hope it helps!

Dear Nicolo,

Our development team is actively working on resolving this issue.

We appreciate your patience and will keep you updated on any progress.

Best regards,
The 8Theme Team

Dear @MMF,

We have reviewed the Console Log and did not find any errors that would prevent all JavaScript actions from functioning properly.

Could you kindly reach out to your hosting provider and request them to completely disable all caching systems on your website? This will help us further investigate the issue.

Thank you for your cooperation.

Best regards,
8Theme Team

Dear @RoasGurus,

Thank you for reaching out to us.

1. Please note that implementing this feature would require extensive customization, which falls beyond the scope of our standard support services. We kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Please be advised that customization services may incur additional charges.

2. You can create a template builder for your products and then add an image element with the Product Brand source image positioned above the product title. You may refer to the following example: (https://prnt.sc/i0nOtft9OhHg).

3. Alternatively, you can utilize the tab element and incorporate either a grid image element or a brand carousel element. Please see the following reference: (https://prnt.sc/mjfM8leO94NO).

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
8Theme Team

Dear @George,

We recommend trying the following solution: (https://www.8theme.com/topic/how-to-replace-variable-price-range-display-with-active-variation-price/#post-425950).

Please note that any further customization falls beyond the scope of our standard support services. If you require additional modifications, we kindly invite you to submit a request through our (https://www.8theme.com/account/#etheme_customization_panel). Kindly be advised that customization services may incur additional charges.

Should you have any further questions or require assistance, please do not hesitate to reach out to us.

Best regards,
8Theme Team

Dear @Chandru,

We kindly request you to reach out to the plugin’s author for further assistance.

Upon our review, we have noticed that the image appears to be slightly small for proper display:

(https://dazzlemonk.com/wp-content/plugins/digits/assets/images/flags-sprite.png)

Additionally, this issue seems to be related to custom CSS codes from the XStore theme.

Should you require any further clarification, please feel free to reach out.

Best regards,
8Theme Team

Dear @nebcreative,

We understand your concern and would like to clarify the issue.

This is how your header currently appears on mobile: [screenshot link] (https://prnt.sc/dLbpT3lMwTyQ).

Could you please confirm if you would like the header to be transparent on mobile?

Thank you for your time. We look forward to your response.

Best regards,
8Theme Team

Hi @Chandru,

You can override the height of phone input field by adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

.digits2_box .digits-form_input input, .digits2_box .digits-form_input input[type=text], .digits2_box .digits-form_input textarea {
    height: 50px;
}

Hope it helps!

Hi @Goostaf,

We did see the issue in your website.

Did you try with our solutions above: https://www.8theme.com/topic/how-to-left-align-the-output-of-products-in-a-list/#post-434530?

Let us know how it goes!

Dear @Ar777,

We have noticed that your website currently has 40 active plugins.

To help identify the issue, we kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling these plugins, please clear your browser’s cache and check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue continues, we suggest switching to the Parent Theme if you are currently using the Child Theme. Once you have made this change, clear your cache and check again. Additionally, please perform the same test using the default WooCommerce theme, Storefront, as the issue may be related to custom code within the Child Theme.

Please let us know the results so we can further assist you.

Best regards,
8Theme Team

Ok, We’re going to reply to you in that ticket.

Best regards,
8Theme’s Team

Dear @Ravi Rajput,

We hope you are doing well.

Could you kindly provide temporary WP-Admin and FTP access so that we can assess the issue and determine how best to assist you?

To grant WP-Admin access, please create a new user account with an administrator role via your WordPress Dashboard. Once the account has been created, you may securely share the username and password with us through the designated Private Content section.

For FTP access, we require the following details:
– FTP Host
– FTP Username
– FTP Password
– FTP Port

If you need any assistance in generating these credentials, please contact your hosting provider, who will be able to guide you through the process.

Should you have any questions or require further clarification, please do not hesitate to reach out.

Best regards,
8Theme Team

Hi @Trotyl,

Please try with this custom CSS codes instead:

body .select2-container--default .select2-results__option,
body .select2-container--default .select2-results__option[aria-selected=true], 
body .select2-container--default .select2-results__option[data-selected=true] {
    background-color: #000;
}

https://prnt.sc/oaVSNN0x8GAZ

Hope it helps!

Hi @Goostaf,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.products-grid .product-details .button:not(.compare) {
    right: 0;
    position: absolute;
}

– Before: https://prnt.sc/aTvdqGFAbLrz
– After: https://prnt.sc/fxhysgbqtfiQ

Kind regards,
The 8Theme Team