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Issue with mobile header part of issue i reported on about import of demo

This topic has 15 replies, 4 voices, and was last updated 1 weeks, 6 days ago ago by Andrew Mitchell

nebcreative

Participant

February 13, 2025 at 22:39

This install even though i have set the mobile header up to have no overlap content and header but it is still not doing so. belowthe screenshots are of aboutus page is iphone 15 safari and chrome and the contact us page via safari

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14 Answers

Tony Rodriguez

Support staff

February 14, 2025 at 05:54

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved. Kindly check your website after clearing your browser cache to ensure the changes take effect.

To address the issue, we have removed the multiple headers> other pages header condition (applied site-wide), which has resolved the problem.

For your reference, we have provided images in the private content area.

We hope this helps. Please feel free to reach out if you need any further assistance.

Best regards,
8Theme Team

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nebcreative

Participant

February 19, 2025 at 04:48

i am a bit confused, as i had not looked at this reply i was fighting with my site because all the headers are wrong, I had just got done with a ticket and everything was perfect and now I have messed up the multiheaders thinking something happened as I was seeing incorrectly displayed pages….

I wanted the mobile header situation fixed not touch anything else

#434719 Copied

Luca Rossi

Support staff

February 19, 2025 at 07:42

Dear @nebcreative,

We understand your concern and would like to clarify the issue.

This is how your header currently appears on mobile: [screenshot link] (https://prnt.sc/dLbpT3lMwTyQ).

Could you please confirm if you would like the header to be transparent on mobile?

Thank you for your time. We look forward to your response.

Best regards,
8Theme Team

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nebcreative

Participant

February 19, 2025 at 15:31

home page is black as i wish header to be, secondary pages are not black as I wish them to be see attached, I simply want the about page and contact ect to have same black solid background as the home page on mobile.

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Luca Rossi

Support staff

February 24, 2025 at 06:04

Dear @nebcreative,

We hope you are doing well.

Apologies for the delayed response, as we were away over the weekend.

We have updated the background color for the other pages on the mobile version to black as per your request. Could you kindly review it and let us know if everything looks as expected?

Thank you for your time and feedback.

Best regards,
8Theme Team

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nebcreative

Participant

February 24, 2025 at 19:19

thank you that looks correct. Question why was i not able to see my edit?

I have another question about cart and check out pages, on the cart page i have a static block right under the proceed to check out box and i am wondering how i can remover or edit that area, not edit the static block but the area where the static block is being called? On both the check out page and the cart page?

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nebcreative

Participant

February 24, 2025 at 23:10

Also I am seeing IG icon in top header more than once, I am viewing in chrome and both firefox and firefox developer. Not only is there 2 icons one is correct link and one is putting the wp install url in front of the ig link…?

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Luca Rossi

Support staff

February 25, 2025 at 06:34

Dear @nebcreative,

We hope you are doing well.

We have noticed a conflict in your Header Builder configuration. Currently, two headers are being assigned to all other pages, as shown in the screenshot below:

(https://prnt.sc/_WOgD8qm-hTq)

To resolve this issue, we recommend removing the “Other Pages” header and working with the default header instead.

Please let us know if you need any further assistance.

Best regards,
8Theme Team

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nebcreative

Participant

February 25, 2025 at 20:14

ok i do d see that but i do not see where you can change the settings of the default one, “conditions = ” ok so remove that other pages header,and that being said i dont see an edit button or conditions? So how do you edit ?

I am also back to having the “all pages in the site” overlapping the content. I have worked with this theme dozens of times i have not seen these issues, as i said it related to the import of the demo, and kind of kept going.

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Luca Rossi

Support staff

February 28, 2025 at 08:13

Dear @nebcreative,

We have noticed that the “Other Pages” header has already been removed.

Could you kindly confirm if everything is now functioning correctly?

Thank you for your time and assistance.

Best regards,
8Theme Team

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nebcreative

Participant

February 28, 2025 at 18:39

not it totality as I can not control the overlap occuring now on the pages that are not the front/homepage. which i mentioned above. Yes the social media icons are correct now but I had spent an entire ticket getting through fixing the header both on front page, all other pages, and mobile prior. Now mobile seems correct front page and all other pages, Desktop front page looks correct, but all other pages have the header overlapping the content and i see nowhere to edit that and the background color of upper header is not correct in the all other pages either

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nebcreative

Participant

March 2, 2025 at 04:42

I was able to fix the issue and so all headers seem correct both desktop home and mobile as well as all pages desktop and mobile along with social media icons in top menu

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Luca Rossi

Support staff

March 3, 2025 at 06:43

Glad you’ve sorted it out.

If you need anything else please let us know.

Best regards,
8Theme Team

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Andrew Mitchell

Support staff

March 3, 2025 at 18:47

Dear nebcreative,

We hope you’re reveling in the experience our theme brings! Your enthusiasm is what fuels our passion. Would you be so kind as to channel that energy into a 5-star rating on ThemeForest? Your feedback is the spark that lights our way!

Click here to spread the love: https://themeforest.net/downloads

Thank you for being an integral part of our journey!

Best Regards,
The 8Theme Team

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Issue with mobile header part of issue i reported on about import of demo

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