Luca Rossi

Dear @Fantasy,

Thank you for reaching out.

We would like to inform you that directly removing files from the XStore parent theme is not a recommended approach, as it may lead to unexpected issues or loss of functionality.

Instead, we suggest using a caching plugin such as WP Rocket or LiteSpeed Cache to handle the removal of unused CSS in a safe and efficient manner. You can find more information on this process in the following article:
https://wp-rocket.me/google-core-web-vitals-wordpress/remove-unused-css/

Additionally, if needed, you may download the latest version of the XStore parent theme from our official website (https://www.8theme.com/downloads/) and upload it to the following directory on your server:
/ wp-content / themes / xstore

We hope this helps. Should you have any further questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Hedo,

We hope this message finds you well.

We would like to inform you that the Quantity Discount feature utilizes AJAX to add products to the cart. This requires that each product variation includes both a color and a model.

Upon review, we noticed that variation ID 3618 did not have any associated models, which you can verify here: https://tinyurl.com/2xo9dqj4.

To resolve this issue, we have removed variation ID 3618 and regenerated all product variations to ensure that each one includes a model. You can view the updated variations here: https://tinyurl.com/29zhorn9.

Everything is now functioning correctly. Could you please check on your end to confirm?

Best regards,
The 8Theme Team

Dear @MAHDAR,

We have tested the suggested solution, and it is working correctly. You can find the details at the following link:
https://wpml.org/forums/topic/i-am-unable-to-translate-the-links-in-elementor-pro/#:~:text=The%20Internal%20URL%20Element%20in,IDs%20for%20multilingual%20functionality%22%20checkbox.

Could you please check again?

Best regards,
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well.

We have noticed that the video appears to be unavailable at the moment. Could you please confirm whether it has been removed?

You may refer to the following screenshot for reference:
https://prnt.sc/HL8_fL7pDNIE

We appreciate your assistance and look forward to your response.

Best regards,
The 8Theme Team

Hi @krasen,

Can you try with this code snippet?

/**
 * @snippet       WooCommerce: Redirect to Custom Thank you Page
 * @how-to        businessbloomer.com/woocommerce-customization
 * @author        Rodolfo Melogli, Business Bloomer
 * @compatible    WooCommerce 7
 * @community     https://businessbloomer.com/club/
 */
  
add_action( 'woocommerce_thankyou', 'bbloomer_redirectcustom');
  
function bbloomer_redirectcustom( $order_id ){
    $order = wc_get_order( $order_id );
    $url = 'https://zdravezavas.bg/word/my-account/orders/';
    if ( wp_is_mobile() && ! $order->has_status( 'failed' ) ) {
        wp_safe_redirect( $url );
        exit;
    }
}

This code should be placed under functions.php file locates in your child theme.

Hope it helps!

Hi @donaceli,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.elementor-widget-theme-etheme_cart .etheme_sales_booster_progress_bar_shortcode {
    position: absolute;
    top: 90px;
}

.elementor-widget-theme-etheme_cart .etheme-elementor-off-canvas_content-head {
    margin-bottom: 90px;
}

Kind regards,
The 8Theme Team

Dear @iRockPod,

We’ve applied the hotfix under your functions.php file locates in your XStore child theme and the Additional information is displaying now.

add_filter('woocommerce_product_tabs', 'n2t_product_tabs', 999);
function n2t_product_tabs($product_tabs){
	$product_tabs['additional_information'] = [
        'title' => 'Additional information',
        'priority' => 20,
        'callback' => 'woocommerce_product_additional_information_tab'
    ];
	return $product_tabs;
}

Could you please have a look?

Thank you!

Dear @Sega,

Thank you for reaching out to us.

At this time, the swipe functionality is not available on the shop page by default. Implementing this feature would require extensive customization and additional coding.

We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea receives sufficient support from other users, our development team will carefully consider it for inclusion in a future update.

For any customizations beyond the default features, we kindly invite you to submit a request through our Customization Panel at https://www.8theme.com/account/#etheme_customization_panel. Please note that such services may incur additional charges.

If you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Dear @Namaste,

We hope this message finds you well.

It appears that the WP Rocket plugin has removed some custom CSS code from the first section of your website. To resolve this issue, we recommend assigning an ID to the first section and then adding this ID to the safelist. You may refer to the following screenshot for guidance:
https://prnt.sc/I2OVgd47wTcR

For more detailed information, please consult the following article from WP Rocket’s documentation:
https://docs.wp-rocket.me/article/1718-troubleshoot-remove-unused-css-issues

Kindly note that website speed optimization falls outside the scope of our standard support services. However, if you would like personalized assistance from our development team, we invite you to submit a request through our Customization Panel:
https://www.8theme.com/account/#etheme_customization_panel

Please be aware that customization services may incur additional charges.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Dear @lollo,

Thank you for reaching out.

It appears that the comments on your website are being managed through the “Comments – wpDiscuz” plugin. However, we are not familiar with the specific custom field used by the plugin’s author to store comment likes.

In this case, we kindly recommend contacting the plugin’s support team directly for further assistance. You can reach them via the following link: https://wordpress.org/support/plugin/wpdiscuz/

Please note that issues related to third-party plugins fall outside the scope of the standard support services we provide.

We appreciate your understanding.

Best regards,
The 8Theme Team

Dear @Omar Quddam,

We hope this message finds you well.

In this case, we kindly recommend reaching out to your hosting provider to ensure that GoogleBot or other web crawlers have not been inadvertently blocked.

Additionally, please verify that your website is not listed on Google’s URL Blocklist. You can check this using the following link: https://kinsta.com/blog/url-blocklist/

Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hi @lollo,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body.woocommerce-order-received > div.template-container > div.template-content > div > div.container.content-page.sidebar-mobile-bottom > div > div > div > div.woocommerce > div > p:nth-child(3),
body.woocommerce-order-received > div.template-container > div.template-content > div > div.container.content-page.sidebar-mobile-bottom > div > div > div > div.woocommerce > div > p:nth-child(4),
body.woocommerce-order-received > div.template-container > div.template-content > div > div.container.content-page.sidebar-mobile-bottom > div > div > div > div.woocommerce > div > p:nth-child(5) {
    display: none;
}

Kind regards,
The 8Theme Team

Dear @khurram virk,

You can convert it to shortcode, something likes this:

add_shortcode('item_tooltip', 'n2t_item_tooltip');
function n2t_item_tooltip($atts, $content = "") {
	$atts = shortcode_atts(array(
		'title' => '',
	), $atts, 'item_tooltip');

	ob_start();
	?>
    <span style="border-bottom: 1px dotted; cursor: help; position: relative;"
          title="<?php echo esc_attr($atts['title']); ?>"
          onmouseover="this.setAttribute('data-title', this.title); this.title='';"
          onmouseout="this.title=this.getAttribute('data-title'); this.removeAttribute('data-title');"
          onmousemove="const t=this.getAttribute('data-title');
          if(!document.getElementById('custom-tooltip')){
              let d=document.createElement('div');
              d.id='custom-tooltip';
              d.style.cssText='position:absolute;background:#fff;color:#000;padding:4px 8px;border:1px solid #ccc;border-radius:4px;white-space:nowrap;z-index:1000;font-size:12px;box-shadow:0 2px 6px rgba(0,0,0,0.1);';
              let tooltipText = t.split(' ');
              let lines = '';
              let line = '';
              tooltipText.forEach((word, index) => {
                  line += word + ' ';
                  if ((index + 1) % 5 === 0 || index === tooltipText.length - 1) {
                      lines += line.trim() + '<br>';
                      line = '';
                  }
              });
              d.innerHTML = lines.trim();
              document.body.appendChild(d);
          }
          let tt=document.getElementById('custom-tooltip');
          tt.style.top=(event.pageY+15)+'px';
          tt.style.left=(event.pageX+15)+'px';
          tt.innerHTML=lines.trim();"
          onmouseleave="let tt=document.getElementById('custom-tooltip');if(tt)tt.remove();">
        <?php echo esc_html($content); ?>
    </span>
	<?php
	return ob_get_clean();
}

Usage:

[item_tooltip title="Power And Predictive Dialing"]Tootlip Content[/item_tooltip]

For more information, please take a look at this article: https://developer.wordpress.org/reference/functions/add_shortcode/.

Hope it helps!

Dear @Hedo,

We hope this message finds you well.

Please note that the model field cannot be left empty. In order for the quantity discount feature to function correctly for variable products, each variation must have both the color and model assigned, as demonstrated in the following screenshot:

https://prnt.sc/j8v3yz3e_ZTU

We kindly ask you to edit your product and generate all necessary variations, ensuring that both color and model attributes are properly configured.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear @mtechnical Ltd,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team