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Some tabs not shown in “Single Product Tabs”

This topic has 7 replies, 3 voices, and was last updated 2 days, 21 hours ago ago by iRockPod

iRockPod

Participant

May 9, 2025 at 14:32

Hey!

I inserted the widget “Single Product Tabs” in my single product page. I added two items: additional information and reviews. In editing mode it looks fine and both tabs are shown. But in live mode only one tab (reviews) is shown. I also tried with my mobile device and it shows only reviews tab.

I would like that both tabs, which I added, are shown in live mode. Please see screenshots.

Thanks for your help!
Cheers
Patrick

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#443667 Copied Theme version: 9.4.11

6 Answers

Jack Richardson

Support staff

May 9, 2025 at 16:12

Dear @iRockPod,

We hope this message finds you well.

Could you kindly test the issue by temporarily disabling all third-party (not required) plugins? This will help us determine whether the problem is being caused by a conflict with another plugin.

If the issue persists after this step, please let us know. We will then proceed to investigate further by connecting to your FTP and examining the files in detail.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

#443682 Copied

iRockPod

Participant

May 10, 2025 at 00:06

I did disable all 3rd party plugins (remaining activated plugins see screenshot), but the problem persisted. I then switched from my child theme to the parent theme and it worked. It is properly showing both tabs in the parent theme. But I am unsure if its safe to use the parent theme? And I would also have to update/redo a lot of work. So my question is how to fix it in my child theme? Thanks!

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support staff only.

#443696 Copied

iRockPod

Participant

May 10, 2025 at 10:19

Just for your info: I also deleted all functions.php code and my custom CSS – this didnt work either. Only changing to parent theme did the job.

#443737 Copied
Luca Rossi

Support staff

May 12, 2025 at 10:44
Dear @iRockPod,

We’ve applied the hotfix under your functions.php file locates in your XStore child theme and the Additional information is displaying now.

add_filter('woocommerce_product_tabs', 'n2t_product_tabs', 999); function n2t_product_tabs($product_tabs){ $product_tabs['additional_information'] = [ 'title' => 'Additional information', 'priority' => 20, 'callback' => 'woocommerce_product_additional_information_tab' ]; return $product_tabs; }

Could you please have a look?

Thank you!
#443915 Copied
iRockPod

Participant

May 12, 2025 at 11:08

This is great, it works now! Thank you Luca! 🙂

#443920 Copied

iRockPod

Participant

May 12, 2025 at 11:08

Thanks for the support! My topic “Some tabs not shown in “Single Product Tabs”” has been successfully resolved.

#443921 Copied
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Some tabs not shown in “Single Product Tabs”

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