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Non-wanted dots between Cross-Sells Products

This topic has 8 replies, 3 voices, and was last updated 2 days, 22 hours ago ago by iRockPod

  • Avatar: iRockPod
    iRockPod
    Participant
    May 9, 2025 at 14:41

    Hi

    I added the widget “Cross-Sells Products” in my single product page. Somehow there is one black dot next to each product picture (2 dots in total; see screenshot). Its also the same on my mobile device (2 black dots). I am not sure how they appeared or what I might have enabled. But I would not like them to be there and dont know how to remove them.

    I’d appreciate if you can help me in this matter to remove these dots. Thanks!

    Cheers
    Patrick

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    #443669 Copied Theme version: 9.4.11
    7 Answers
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 9, 2025 at 15:29

    Hello,

    Thank you for reaching out to us.

    1/ We kindly recommend ensuring that your theme and all plugins are updated to their latest versions for optimal performance: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    2/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    3/ If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again.

    Let us know the results.

    Warm Regards,
    The 8Theme Team

    #443671 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    May 10, 2025 at 00:16

    I updated everything and then disabled all 3rd party plugins (still activated ones see screenshot) and deleted cookies and cache. This didnt work. I then switched to the parent theme and deleted my browser data, this didnt work either. 🙁

    Files is visible for topic creator and
    support staff only.
    #443697 Copied
    Avatar: Alex Carter
    Alex Carter
    Support staff
    May 10, 2025 at 08:22

    Hello, iRockPod

    To ensure you get the best support, we’re escalating your request to another specialist from our team, who will take a closer look at the issue.

    They will update you as soon as possible, and we’ll make sure to keep you posted. If you have any additional details that might help, feel free to reply here.

    Thank you for your cooperation!

    Best Regards,
    The 8Theme Team

    #443709 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    May 10, 2025 at 10:18

    Just for your info: I also deleted all functions.php code and my custom CSS – this didnt work either.

    #443736 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    May 12, 2025 at 06:59

    Hi @iRockPod,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
ul.products {
    list-style: none;
}

    Kind regards,
    The 8Theme Team

    #443854 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    May 12, 2025 at 07:56

    Thank you Luca, this worked! 🙂

    #443879 Copied
    Avatar: iRockPod
    iRockPod
    Participant
    May 12, 2025 at 07:56

    Thanks for the support! My topic “Non-wanted dots between Cross-Sells Products” has been successfully resolved.

    #443880 Copied
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The issue related to '‘Non-wanted dots between Cross-Sells Products’' has been successfully resolved, and the topic is now closed for further responses

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