Hi @st7878,

We kindly request that you provide a detailed description of the issue you are encountering, as well as the actions that preceded its occurrence.

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Dear Hanzla Nadeem,

We hope this message finds you well.

We’re writing to inform you that the issue you were experiencing should now be resolved.

Within the ‘Customize > Additional CSS’ section of your website, the following custom CSS code was previously active:

.et-mini-content {
    text-transform: none;
    text-align: start;
    color: var(--et_dark-2-white);
    background-color: #f6e2dc!important;
    top: 100%;
    position: absolute;
    z-index: 99999;
    opacity: 0;
    visibility: hidden;
}

This code was causing an override of the mobile background color setting in your theme options.

To rectify this, we have commented out the specific line of code responsible for the override:

/* background-color: #f6e2dc!important; */

With this adjustment, the theme option for the mobile background color should now function as intended.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Kind Regards,
The 8theme Team

Hi @jimmy-17,

We guess there was a cache issue with the WP-Rocket plugin. We’ve disabled the WP-Rocket plugin and now the messages are displaying: https://www.awesomescreenshot.com/video/23828910?key=399d8c94d487bfd184552571f4353b4b

Kind Regards,
8theme team

Hi @Zg007,

Can you please the caches and check again?

We’ve removed the black bottom border from the main header then add the black border to the bottom header.

https://prnt.sc/DwyBn6xIEZij

Warm regards,
The 8Theme Team

Hi @W2M,

Please update the previous custom CSS codes to this:

#payment .payment_methods li {
    padding: 0;
}
#payment .payment_methods li label {
    width: 95%;
    display: inline-block;
    margin: 0;
    cursor: pointer;
    padding: 10px 0;
}
#payment .payment_methods input[type="radio"] {
    top: 14px;
}

Result: https://prnt.sc/zUF33sazU4rd

Warm regards,
The 8Theme Team

Dear Jungeun,

We are writing to kindly request access to the WordPress Admin account associated with your website. This will enable our technical team to conduct a thorough examination and address any issues you may be experiencing.

We assure you that your credentials will be handled with the utmost confidentiality and security during this process.

Thank you in advance for your cooperation and assistance.

Best Regards,
The 8Theme Team

Dear @W2M,

We kindly request that you insert the custom CSS code provided below into your website. This can be accomplished by navigating to Theme Options, selecting Theme Custom CSS, and then placing the code in the Global CSS section:

#payment .payment_methods label {
    width: 95%;
    display: inline-block;
}

We trust that this adjustment will be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Dear @WebDev,

We regret to inform you that your custom codes have not been preserved in our system. To resolve this issue, we kindly ask that you restore the most recent backup that includes the “add_custom_jugmee_reviewdfg” function.

We apologize for any inconvenience this may have caused and appreciate your understanding in this matter.

Best Regards,
The 8Theme Team

Dear @WebDev,

We would like to inform you that we have successfully integrated the following code snippet into the functions.php file:

add_action('after_etheme_product_grid_list_product_element_title', 'add_custom_jugmee_reviewdfg');

As a result of this addition, the star rating feature is now visible on the homepage as well. We kindly ask you to review the implementation at your earliest convenience. The current display can be viewed via the following screenshot link: https://prnt.sc/0r4tUu-0ypt8

We appreciate your attention to this matter and look forward to your confirmation that the feature is functioning as expected.

Best Regards,
The 8Theme Team

Dear Tạ Xuân Thanh,

We are writing to inform you of a technical issue we encountered with the WooCommerce GSheetConnector plugin. Upon investigation, we discovered an error, the details of which have been included in the Private Content section for your review.

To mitigate the issue and ensure the continued smooth operation of our services, we have temporarily disabled the plugin. As a result, all functionalities have been restored and are currently performing optimally.

We kindly suggest that you reach out to the plugin’s author to address and resolve the error. Your prompt attention to this matter would be greatly appreciated to prevent any future disruptions.

Should you require any further assistance or information from our end, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Zg007,

Can you please check again?

– Cart page: https://prnt.sc/8IC4HG1YZRHz
– Single Product page: https://prnt.sc/Emufnuif0lDb
– Home page: https://prnt.sc/SPjf1_ifg2Ja
– Category page: https://prnt.sc/iHmaDrUwxJWQ

Best regards,
The 8Theme Team

Dear Amko,

We are pleased to inform you that we have successfully increased the memory limit to 512MB on your system. Following this adjustment, we have observed that the functionality has been restored and is now operating smoothly.

To ensure optimal performance, we kindly ask that you clear your caches and verify the changes on your end.

We appreciate your cooperation in this matter.

Best Regards,
The 8Theme Team

Dear OceanBulkOn,

We wish to bring to your attention that we have encountered server-related errors which have resulted in certain files failing to load correctly. The details of these issues have been securely documented in the Private Content Area for your review.

To address these concerns, we recommend reaching out to your hosting provider for technical support. They are best equipped to resolve such matters. For your convenience, we have provided a screenshot of the error here: https://prnt.sc/07yqjea942vG

Please keep us informed on the progress of this issue. Should you require any further assistance from our end, do not hesitate to contact us.

Thank you for your prompt attention to this matter.

Best regards,
The 8Theme Team

Dear @Zg007,

We are pleased to inform you that we have made some minor updates to the custom CSS codes. We believe these adjustments have enhanced the overall appearance and functionality.

To view the changes, please follow this link: https://prnt.sc/PqviUtg7_qRm

We kindly request that you clear your browser’s cache to ensure that you are able to see the most recent version of the updates. Should you encounter any issues or require further assistance, please do not hesitate to contact us.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Dear @Zg007,

We hope this message finds you well.

Could you kindly incorporate the following CSS code into your website? Please navigate to Theme Options, then select Theme Custom CSS, and finally, insert the code into the Global CSS section:

body .products-slider .quantity .minus,
body .products-slider .quantity .plus {
    display: block;
    padding: 0;
    margin: 0;
    position: absolute;
    text-align: center;
    width: 1.387em;
    height: 1.12em;
    text-decoration: none;
    overflow: visible;
    font-weight: 700;
    cursor: pointer;
    color: #0e9557;
    border: 1px solid #bbb3b9;
    background-color: #fff !important;
    text-shadow: none;
    line-height: 1;
    background-image: none;
    right: -1.387em;
}
body .products-slider .quantity .minus {
    bottom: 0;
}
body .products-slider .quantity .plus {
    top: 0;
}
body .products-slider div.quantity>input[type=number] {
    border-left: 1px solid var(--et_inputs-border-color,var(--et_border-color));
}

We trust that the implementation of this code will be beneficial. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team