Forum Replies Created

Viewing 30 posts - 4,561 through 4,590 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 13:06

    Dear Richard,

    We hope this message finds you well.

    We are reaching out to inform you that we recently transitioned to the XStore parent theme and subsequently reverted to the child theme. Unfortunately, this process appears to have disrupted the normal functionality of the website.

    We kindly request your assistance in restoring the most recent backup of the website to rectify this issue. We apologize for any inconvenience this may have caused and are committed to resolving the matter promptly.

    BTW: update the password of provided Admin account, we couldn’t login right now.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 12:36

    Hi @Ajaz,

    Please add the menu anchor elements in your section, then add the following CSS codes:

    
    body:not(.elementor-editor-active) .elementor-menu-anchor:before {
         content: "";
         display:block;
         height: 77px; /* fixed header height*/
         margin: -77px 0 0; /* negative fixed header height */
         visibility: hidden;
         pointer-events: none;
    }
    

    For more information, please take a look at this: https://element.how/elementor-menu-anchor/.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 12:10

    Dear @bistypl,

    Greetings!

    We hope this message finds you well. We would like to kindly inform you that any inquiries or issues pertaining to third-party plugins should be addressed directly to the respective plugin authors. These matters fall beyond the purview of our support services.

    Here is a guide to trigger auto update the cart when you change the quantity: https://rudrastyh.com/woocommerce/remove-update-cart-button.html.

    We appreciate your understanding in this regard and apologize for any inconvenience this may cause.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 10:34

    Dear Ajaz,

    We would like to suggest an alternative solution which involves disabling the sticky header, as it currently overlaps with the accordion headlines.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 10:22

    Hi @Ajaz,

    Please double check this cache system:

    https://prnt.sc/UqG61CxOFhs2

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 09:38

    Hi @Ajaz,

    It’s a paid plugin: https://wp-rocket.me/.

    You can also try with the following free cache plugins: https://www.cloudways.com/blog/wordpress-caching-plugins/

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 09:36

    Dear Ajaz,

    We hope this message finds you well.

    We have observed that the CSS stylesheets require a certain amount of time to load. Upon investigation, it has come to our attention that this issue did not occur prior to the recent changes.

    It appears that the problem began to manifest following the installation of the cache system. In order to diagnose the issue more accurately, we kindly request that you temporarily disable the cache system and verify if the problem persists.

    We appreciate your prompt attention to this matter and look forward to your response.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 09:17

    Hi @Glam.eu,

    Please also add this custom CSS, this code will make your header always on the top of elements:

    
    div[data-elementor-type="header"]{
        position: relative;
        z-index: 10000;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 09:09

    Hi @Alex,

    Please navigate to Theme Options > WooCommerce(Shop) > Shop > Shop Page Layout > scroll down at the bottom you will see POPUP NOTIFICATION section > Linked Products Type select Cross-sells:

    https://prnt.sc/RZnxNq05jBGt

    Also make sure that you’ve already setup the Cross-sells for each product:

    https://prnt.sc/dPlkjAx2-_sO

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 08:38

    Hi @Kombajn88,

    Please try with this custom CSS instead:

    
    @media only screen and (min-width: 993px){
        .products-list .light-left-side {
            display: table-row;
        }
        .products-list .light-right-side {
            margin-top: 10px;
        }
    }
    

    https://prnt.sc/jQoZqfEhv2i6

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 08:08

    Dear Luc,

    We hope this message finds you well.

    It has come to our attention that the issues you are experiencing may be associated with cache-related problems. We kindly request that you clear or disable all caches on your website and then proceed to verify if the issues persist.

    Should you require any further assistance, please do not hesitate to reach out.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 08:02

    Dear Glam.eu Team,

    We hope this message finds you well.

    We would like to inform you that we have recently made an adjustment to the configuration of your website’s product images. Specifically, we have deactivated the ‘Sticky’ setting within the column and subsequently activated the ‘Motion Effects > Sticky’ option for the Product Images element. You can view the changes here: https://prnt.sc/gW0G8fIAe88A.

    Following this modification, we are pleased to report that the functionality appears to be operating correctly.

    To ensure that these changes are fully implemented and visible on your end, may we kindly request that you proceed with clearing all cache data on your system and then perform a review of the website?

    We appreciate your cooperation and look forward to your confirmation that the adjustments meet your satisfaction.

    Thank you for your attention to this matter.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 04:37

    Hi @Mr.Auxins,

    Unfortunately, it’s impossible right now.

    Yours Sincerely,
    The 8Themes Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 04:05

    Hi @Mr.Auxins,

    How do I switch of this feature accross the whole website? Some products in some locations on the website are still showing the stock sold and available bar.

    Can you send us the URL of those pages?

    Kind Regards,
    8theme team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 03:46

    Hi @jhawker81,

    Next time, please reactivate my plugins. If you see that is not the problem,

    Sorry about this, it’s our mistake.

    could you tell me what Additionally, please ensure that the cURL function is operating correctly and is not blocking any external sources, including but not limited to Google.

    Just asking the hosting support to increase the maximum as they can.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 03:44

    Hi @Goostaf,

    In this case, please delete the xstore-child/woocommerce/content-product-cat.php file.

    After that add the following code under functions.php file locates in your child theme:

    
    function woocommerce_template_loop_category_link_open( $category ) {
    	$category_term = get_term( $category, 'product_cat' );
    	$category_name = ( ! $category_term || is_wp_error( $category_term ) ) ? '' : $category_term->name;
    	/* translators: %s: Category name */
    	echo '<a href="' . esc_url( get_term_link( $category, 'product_cat' ) ) . '">';
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 9, 2024 at 03:39

    Dear Luc,

    We hope this message finds you well.

    We are reaching out to kindly request your confirmation regarding the resolution of the previously reported issue on the staging version. Could you please verify if the matter has been successfully addressed and confirm with us at your earliest convenience?

    We appreciate your assistance in this matter and look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 16:11

    Hi @Goostaf,

    Please create a PHP file under xstore-child/woocommerce/content-product-cat.php with the following code:

    
    <?php
    /**
     * The template for displaying product category thumbnails within loops
     *
     * This template can be overridden by copying it to yourtheme/woocommerce/content-product_cat.php.
     *
     * HOWEVER, on occasion WooCommerce will need to update template files and you (the theme developer).
     * will need to copy the new files to your theme to maintain compatibility. We try to do this.
     * as little as possible, but it does happen. When this occurs the version of the template file will.
     * be bumped and the readme will list any important changes.
     *
     * @see 	    http://docs.woothemes.com/document/template-structure/
     * @author 		WooThemes
     * @package 	WooCommerce/Templates
     * @version     4.7.0
     */
    
    if ( ! defined( 'ABSPATH' ) ) {
    	exit;
    }
    
    global $woocommerce_loop;
    $styles_default = array(
    	'style' => etheme_get_option('cat_style', 'default'),
    	'text_color' => etheme_get_option('cat_text_color', 'dark'),
    	'valign' => etheme_get_option('cat_valign', 'center'),
    	'content_position' => 'inside',
    	'text-align' => 'center',
    	'text-transform' => 'uppercase',
    	'count_label' => false,
    	'stretch_images' => false,
    	'is_elementor' => false,
        'image_circle' => false,
        'content_type_new' => false
    );
    
    if ( !isset($styles) ) {
    	$styles = $sorting = array();
    }
    if ( ! empty( $styles ) ) {
    	$styles_default = wp_parse_args( $styles, $styles_default  );
    }
    
    // @todo beta testing for all with new type (better for images/hover effects)
    $styles_default['content_type_new'] = true;
    
    // Store loop count we're currently on
    if ( empty( $woocommerce_loop['loop'] ) ) {
    	$woocommerce_loop['loop'] = 0;
    }
    
    // Store column count for displaying the grid
    if ( empty( $woocommerce_loop['columns'] ) ) {
    	$woocommerce_loop['columns'] = apply_filters( 'loop_shop_columns', 4 );
    }
    
    if ( !empty($woocommerce_loop['content_position'])) {
    	$styles_default['content_position'] = $woocommerce_loop['content_position'];
    }
    
    if ( empty( $woocommerce_loop['categories_columns'] ) )
    	$woocommerce_loop['categories_columns'] = wc_get_loop_prop( 'columns' );
    
    if ( !apply_filters( 'wc_loop_is_shortcode', wc_get_loop_prop( 'is_shortcode' ) ) ) {
    	$woocommerce_loop['columns']            = ( get_query_var( 'et_cat-cols' ) ) ? get_query_var( 'et_cat-cols' ) : $woocommerce_loop['columns'];
    	$woocommerce_loop['categories_columns'] = ( get_query_var( 'et_cat-cols' ) ) ? get_query_var( 'et_cat-cols' ) : $woocommerce_loop['categories_columns'];
    }
    
    if ( (get_query_var('view_mode_smart', false) || isset($_GET['view_mode_smart'])) && !apply_filters( 'wc_loop_is_shortcode', wc_get_loop_prop( 'is_shortcode' ) ) ) {
    	if ( isset( $_GET['et_columns-count'] ) ) {
    		$woocommerce_loop['columns'] = $woocommerce_loop['categories_columns'] = $_GET['et_columns-count'];
    	}
    	else {
    		$view_mode_smart_active = get_query_var('view_mode_smart_active', 4);
    		$woocommerce_loop['columns'] = $woocommerce_loop['categories_columns'] = $view_mode_smart_active != 'list' ? $view_mode_smart_active : 4;
    	}
    }
    
    $mask_classes = '';
    
    $classes = array();
    
    $classes[] = 'category-grid';
    
    if ( $styles_default['image_circle'] )
    	$classes[] = 'category-image-circle';
    
    if( !empty($woocommerce_loop['display_type']) && $woocommerce_loop['display_type'] == 'slider' ) {
    	$classes[] = 'slide-item';
    } else {
    	$col_sm = 12 / $woocommerce_loop['categories_columns'];
        // if category is shown in Product Archive Builder element
        if ( !wc_get_loop_prop( 'etheme_elementor_product_widget' ))
    	    $classes[] = 'col-xs-12 col-sm-' . $col_sm . ' columns-' . $woocommerce_loop['categories_columns'];
    }
    
    if ( ! empty( $woocommerce_loop['isotope'] ) && $woocommerce_loop['isotope'] || etheme_get_option( 'products_masonry', 0 ) && get_query_var('et_is-woocommerce-archive', false) ) {
    	$classes[] = 'et-isotope-item';
    }
    
    // if ( get_option( 'woocommerce_shop_page_display' ) == 'subcategories' && is_shop() && etheme_get_option( 'products_masonry' ) ) {
    // 	if ( 0 === ( $woocommerce_loop['loop'] - 1 ) % $woocommerce_loop['columns'] || 1 === $woocommerce_loop['columns'] ) {
    // 		$classes[] = 'grid-sizer';
    // 	}
    // }
    
    if ( get_query_var('et_is-woocommerce-archive', false) && etheme_get_option( 'products_masonry',0 ) ) {
    	$classes[] = 'grid-sizer';
    }
    
    if ( !$styles_default['is_elementor'] ) {
    	$styles_default['content_position'] = $styles_default['style'] == 'classic' ? 'under' : $styles_default['content_position'];
    }
    
    $classes[] = 'text-color-' . $styles_default['text_color'];
    $classes[] = 'valign-' . $styles_default['valign'];
    $classes[] = 'style-' . $styles_default['style'];
    if ( $styles_default['content_position'] ) {
    	$classes[] = 'content-' . $styles_default['content_position'];
    }
    $mask_classes .= 'text-' . $styles_default['text-align'];
    if ( $styles_default['text-transform'] != 'none') {
    	$mask_classes .= ' text-' . $styles_default['text-transform'];
    }
    if ( isset($styles['sorting']) ) {
    	$sorting = $styles['sorting'];
    	if ( !is_array($sorting)) {
    		$sorting = explode(',', $sorting);
    	}
    }
    // Increase loop count
    $woocommerce_loop['loop']++;
    
    $category_bg_styles = '';
    
    if ( $styles_default['stretch_images'] ) :
    	
    	$small_thumbnail_size = apply_filters( 'subcategory_archive_thumbnail_size', 'woocommerce_thumbnail' );
    	$dimensions           = wc_get_image_size( $small_thumbnail_size );
    	$thumbnail_id         = get_term_meta( $category->term_id, 'thumbnail_id', true );
    	
    	if ( $thumbnail_id ) {
    		$image_src        = wp_get_attachment_image_src( $thumbnail_id, $small_thumbnail_size );
    		$image_src        = $image_src[0];
    	} else {
    		$image_src        = wc_placeholder_img_src();
    	}
    	
    	if ( $image_src ) {
    		// Prevent esc_url from breaking spaces in urls for image embeds.
    		// Ref: https://core.trac.wordpress.org/ticket/23605.
    		$image_src = str_replace( ' ', '%20', $image_src );
    		$category_bg_styles = 'background-image: url('.$image_src.')';
    		remove_action('woocommerce_before_subcategory_title', 'woocommerce_subcategory_thumbnail', 10);
            remove_action('woocommerce_before_subcategory', 'woocommerce_template_loop_category_link_open', 10);
    		remove_action('woocommerce_after_subcategory', 'woocommerce_template_loop_category_link_close', 10);
    	}
    
    endif;
    
    $image_hover = (isset($woocommerce_loop['image_hover'])) ? $woocommerce_loop['image_hover'] : '';
    if ( !empty($woocommerce_loop['image_hover']) && $woocommerce_loop['image_hover'] == 'random') {
    	$image_hover_array = array(
    		'zoom-in',
    		'zoom-out',
    		'rtl',
    		'ltr',
    		'border-in'
    	);
    	
    	$image_hover_array = apply_filters('category_image_hover', $image_hover_array);
    	
    	$image_hover = $image_hover_array[ array_rand( $image_hover_array, 1 ) ];
    }
    
    $content_hover = (isset($woocommerce_loop['content_hover'])) ? $woocommerce_loop['content_hover'] : '';
    
    ?>
        <div <?php wc_product_cat_class( $classes, $category ); ?>
    		<?php
    		if ($image_hover != '') {
    			echo 'data-hover="'.$image_hover.'"';
    		}
    		if ($content_hover != '') {
    			echo 'data-content-hover="'.$content_hover.'"';
    		}
    		if ( ! empty($woocommerce_loop['add_overlay']) ) {
    			echo 'data-overlay="true"';
    		} ?>>
    		<?php
    		/**
    		 * woocommerce_before_subcategory hook.
    		 *
    		 * @hooked woocommerce_template_loop_category_link_open - 10
    		 */
    		do_action( 'woocommerce_before_subcategory', $category );
    		
    		
    		/**
    		 * woocommerce_before_subcategory_title hook
    		 *
    		 * @hooked woocommerce_subcategory_thumbnail - 10
    		 */
    		do_action( 'woocommerce_before_subcategory_title', $category );
    		
    		ob_start();
    		if ( $category_bg_styles != '' ) :
    			woocommerce_template_loop_category_link_open( $category );
                echo '<div class="category-bg" style="' . $category_bg_styles . '"></div>';
    			woocommerce_template_loop_category_link_close();
    		endif; ?>
    
            <div class="categories-mask <?php echo esc_attr($mask_classes); ?>">
    			<?php
    			
    			if ( (isset($styles['hide_all']) && !$styles['hide_all']) || count($styles) < 1 ) :
    				if ( is_array($sorting) && (in_array('products', $sorting) && $sorting[0] == 'products') ) {
    					if ( $category->count > 0 && !$styles_default['count_label'] ) {
    						echo apply_filters( 'woocommerce_subcategory_count_html', ' <mark class="count">' . sprintf( _n( '%s product', '%s products', $category->count, 'xstore' ), $category->count ). '</mark>', $category );
    					}
    				}
    				?>
    				<?php if ( empty($sorting[0]) || in_array('name', $sorting) ) {
    				    if ( $styles_default['content_type_new'] ) woocommerce_template_loop_category_link_open( $category ); ?>
                            <h4><?php echo esc_html($category->name); ?><?php if ( $styles_default['count_label'] && $category->count > 0 ) { echo ' <sup>('.$category->count.')</sup>'; } ?></h4>
                        <?php if ( $styles_default['content_type_new'] ) woocommerce_template_loop_category_link_close(); ?>
    			<?php } ?>
    				<?php
    				if ( is_array($sorting) && ( ( in_array('products', $sorting) && $sorting[1] == 'products') || empty($sorting[0]) ) ) {
    					if ( $category->count > 0 && !$styles_default['count_label'] ) {
    						//if ( $styles_default['content_type_new'] ) woocommerce_template_loop_category_link_open( $category );
    						echo apply_filters( 'woocommerce_subcategory_count_html', ' <mark class="count">' . sprintf( _n( '%s product', '%s products', $category->count, 'xstore' ), $category->count ). '</mark>', $category );
    						//if ( $styles_default['content_type_new'] )
    							//woocommerce_template_loop_category_link_close();
    					}
    				}
    			endif;
    			if ( isset($woocommerce_loop['view_more']) && $woocommerce_loop['view_more'] ) {
    				if ( $styles_default['content_type_new'] ) woocommerce_template_loop_category_link_open( $category );
    				echo '<div class="read-more-wrapper"><span class="read-more">'.esc_html__('View more', 'xstore').'</span></div>';
    				if ( $styles_default['content_type_new'] )
    				    woocommerce_template_loop_category_link_close();
    				
    			}
    			?>
    			<?php
    			/**
    			 * woocommerce_after_subcategory_title hook
    			 */
    			
    			do_action( 'woocommerce_after_subcategory_title', $category );
    			?>
            </div>
    		
    		<?php
            $category_mask = ob_get_clean();
            
            echo false == $styles_default['content_type_new'] ? $category_mask : '';
    		/**
    		 * woocommerce_after_subcategory hook.
    		 *
    		 * @hooked woocommerce_template_loop_category_link_close - 10
    		 */
    		do_action( 'woocommerce_after_subcategory', $category );
    		
    		echo true == $styles_default['content_type_new'] ? $category_mask : '';
    		
    		?>
        
        
        </div>
    
    <?php
    if ( $category_bg_styles != '' ) :
    	add_action('woocommerce_before_subcategory_title', 'woocommerce_subcategory_thumbnail', 10);
    	add_action('woocommerce_before_subcategory', 'woocommerce_template_loop_category_link_open', 10);
    	add_action('woocommerce_after_subcategory', 'woocommerce_template_loop_category_link_close', 10);
    endif;
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 15:57

    Hi @luc,

    We’ve disabled the Swift plugins(https://prnt.sc/eCkILBKsoOuD) and now the issue seems to be gone.

    Can you please clear the cache and check again?

    https://www.craftyponies.nl/1712582669477/?product=kopie-van-crafty-pony-paarden-knuffel-zwart-48-cm-met-instructie-boekje

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 15:35

    Sure, let us know how it goes!

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 15:21

    Hi @Papuna,

    We hope this message finds you well.

    We kindly request that you insert the following code snippets into the functions.php file located within your child theme:

    
    add_filter('etheme_ajaxify_elementor_widget', '__return_false');
    add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
    add_filter('etheme_ajaxify_script', '__return_false');
    

    Subsequently, please add the custom CSS provided below by navigating to Theme Options > Theme Custom CSS > Global CSS in your website’s admin panel:

    
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
        opacity: 1;
        visibility: visible;
    }
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
    body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
        display: none;
    }
    

    We trust that these adjustments will be beneficial. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 15:06

    Hi @Shared Digital Dandy,

    Please try adding this custom CSS under Theme Options > Theme Custm CSS > Global CSS:

    
    .et_b_header-account .et-element-label,
    .et_b_header-cart .et-element-label,
    .et_b_header-wishlist .et-element-label {
        padding-top: 4px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 14:56

    Dear Goostaf,

    We hope this message finds you well.

    We kindly request that you insert the following snippet of code into the functions.php file located within your child theme directory:

    
    remove_action('woocommerce_before_subcategory', 'woocommerce_template_loop_category_link_open', 10);
    

    We trust that this addition will serve the intended purpose effectively. Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 14:33

    Dear @jhawker81,

    We hope this message finds you well.

    We kindly request that you reach out to your hosting provider to inquire about increasing the maximum execution time value to its highest permissible limit.

    Additionally, please ensure that the cURL function is operating correctly and is not blocking any external sources, including but not limited to Google.

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 14:05

    Hi @luc,

    Could you please provide us with your admin & password?

    Do we allow to disable all 3rd party plugins to test?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 12:55

    Dear Antonia,

    We hope this message finds you well.

    We would like to inform you that, by default, our system is designed to list all available custom post types. We have noticed a potential issue and would like to inquire if this functionality is currently operational on your website.

    For your convenience, we have provided a screenshot for reference: https://prnt.sc/AhtssFj5wMLL

    Should you encounter any difficulties or have any questions, please do not hesitate to reach out to us.

    Warm regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 10:48

    Hi @Ajaz,

    if you don’t to use the header settings, please add the following CSS:

    
    .single-product .content-page,
    .tax-product_cat .content-page{
        padding-top: 150px;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 10:33

    Hi @luc,

    We are currently uncertain about the specific issue you are encountering. To assist us in identifying any potential conflicts, we kindly request that you conduct a systematic test. This can be done by deactivating each plugin one at a time, with the exception of those that are explicitly included in the list provided by our team.

    For your convenience, you can find the list of included plugins at the following link: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

    If it doesn’t helps, please resend us with your WP Admin account. We’re unable login with this account below.

    BTW: Please make your video public, it’s private now: https://prnt.sc/TKvFsDrfZBox

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 10:13

    Hi @Ajaz,

    – Please edit the default header(which is displaying for all the pages), under Main Header > add the bottom margin:
    + https://prnt.sc/WAbC_DBaqMQX
    + https://prnt.sc/a3MtF__TZZbN
    – After that turn off the Header Overflap & Transparent:
    + https://prnt.sc/gNL11U36LMKD

    Hope it helps!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    April 8, 2024 at 09:56

    Hi @Ajaz,

    We’ve just updated the previous CSS for your shop page a little bit to make it works on My Account page aslo:

    
    .woocommerce-page .content-product .product-content-image,
    .woocommerce-shop .content-product .product-content-image,
    .woocommerce.archive .content-product .product-content-image,
    .single-product .content-product .product-content-image {
        width: 300px !important; /* Adjust the width as needed */
        height: auto; !important;
        margin: 0 auto;
        overflow: hidden;
    }
    .woocommerce-page .content-product .products-page-cats,
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce.archive .content-product .products-page-cats,
    .single-product .content-product .products-page-cats {
        padding-right: 0 !important;
    }
    .woocommerce-page .product-details .product-view-light .light-left-side,
    .woocommerce-page .content-product h2.product-title,
    .woocommerce-page-shop .content-product .products-page-cats,
    .woocommerce-page .content-product .price,
    .woocommerce-shop .product-details .product-view-light .light-left-side,
    .woocommerce-shop .content-product h2.product-title,
    .woocommerce-shop .content-product .products-page-cats,
    .woocommerce-shop .content-product .price,
    .single-product .product-details .product-view-light .light-left-side,
    .single-product .content-product h2.product-title,
    .single-product .content-product .products-page-cats,
    .single-product .content-product .price,
    .woocommerce.archive .product-details .product-view-light .light-left-side,
    .woocommerce.archive .content-product h2.product-title,
    .woocommerce.archive .content-product .products-page-cats,
    .woocommerce.archive .content-product .price {
        text-align: center;
    }
    @media (max-width: 480px){
        .woocommerce-shop .content-product .product-content-image,
        .single-product .content-product .product-content-image,
        .woocommerce.archive .content-product .product-content-image {
            width: 94% !important;
        }
    }
    

    Can you please check now?

    Thank you!

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