Forum Replies Created

Viewing 30 posts - 3,901 through 3,930 (of 5,356 total)
1 2 3 … 130 131 132 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Rien,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #399532 Copied In reply to: The whole website is vibrating, it looks like the homepage is loading very fast.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @a11,

    We hope this message finds you well. We would like to inform you that website optimization falls outside the scope of our standard support services.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #399531 Copied In reply to: website speed runs slow page loading takes long time
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We suspect that the issue may be related to cache problems.

    Could you kindly assist us by clearing or purging all cache systems on your website? After doing so, please recheck the functionality across different browsers and devices.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #399527 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @vera,

    The forum has removed some HTML codes in our replies.

    We meant we’ve successfully implemented the codes into your website, so you don’t have to update the codes again.

    Now we’ve already corrected the codes. Could you please double check?

    https://prnt.sc/KWVfBjNVWlGF

    Thank you!

    #399526 Copied In reply to: How to show review count in product archive page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Rien,

    That’s the ajaxify feature of XStore theme, to lazy loading all the widgets/elements to reduce the loading time of your website.

    If you would like to disable this feature, try adding the following code under functions.php file locates in your child theme:

    
add_filter('etheme_ajaxify_elementor_widget', '__return_false');
add_filter('etheme_ajaxify_lazyload_widget', '__return_false');
add_filter('etheme_ajaxify_script', '__return_false');
add_filter('et_ajax_widgets', '__return_false');

    After that, add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-etheme]>.elementor-widget-container,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-woocommerce-product-etheme]>.elementor-widget-container {
    opacity: 1;
    visibility: visible;
}
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-default:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-et-]:before,
body.elementor-page:not([data-elementor-device-mode]) [class*=elementor-widget-etheme]:before {
    display: none;
}

    Hope it helps!

    #399473 Copied In reply to: The whole website is vibrating, it looks like the homepage is loading very fast.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    Please clear the cache and double check again.

    We couldn’t reproduce this issue on our end:

    – Mobile: https://www.awesomescreenshot.com/video/28573497?key=670fb9492fac38c6c9f1e2ba928cfda6
    – Desktop: https://www.awesomescreenshot.com/video/28573525?key=6188d8a1da7313abbb141dc10ffa4b83

    Thank you!

    #399471 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We hope this message finds you well. We are writing to seek further clarification on your recent inquiry as we wish to provide the most accurate assistance possible. Could you please provide us with more details?

    Additionally, we would like to inform you that the images on our platform are designed to load lazily, which means they may take some time to appear on your screen.

    Thank you for your understanding and cooperation.

    Best regards,
    The 8Theme Team

    #399469 Copied In reply to: website section loading weirdly and i would prefer to achieve same style without js
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Vehbi Kurtcebe,

    We’ve exported the about us page template for you: https://drive.google.com/file/d/1Ros-JRJ2WbSgNuHjs6Zvr-0h-uB3WY7b/view?usp=sharing.

    The images you can download directly from demo site.

    Best Regards,
    8Theme’s Team

    #399468 Copied In reply to: I need About us page source code can you send me?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ankit Khandelwal,

    We’ve updated per your screenshots:

    https://prnt.sc/S9eHAKsK9Svz

    Please check again.

    Thank you!

    #399425 Copied In reply to: Breadcrumbs overlapping in the single product portion
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    Please go to the XStore > Theme Options > Speed ​​Optimization > Image Loading Type > select By Default:

    https://prnt.sc/O1sVNhkSOb1b

    Hope it helps!

    #399399 Copied In reply to: website section loading weirdly and i would prefer to achieve same style without js
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Elvis,

    We hope this message finds you well. We have identified a concern regarding the srcset functionality within your cache system.

    Please be informed that we have implemented a hotfix to address this issue, and we anticipate that all functionalities are now performing optimally.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #399393 Copied In reply to: The Archive Product’s hover effect doesn’t work.
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Safe Desires,

    We’ve updated the custom CSS codes to this:

    
.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}
.elementor-lightbox .elementor-lightbox-image {
		max-height: 90vh;
}

    And also removed the file name of images.

    https://prnt.sc/Bp0wR_dAE-x-

    Could you please check again?

    Thank you!

    #399369 Copied In reply to: Clicking on product images opens link in the same window, clicking back loads slowly
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @LVRB Love’s Rebel,

    Please make sure the ‘arial black’ font is loading correctly. How did you import this font?

    To fix the menu position on mobile, please try adding the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.et-mobile-panel .et-content_toggle .et-content .menu-main-container {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%,-50%);
}

    Hope it helps!

    #399367 Copied In reply to: Differences in Theme display between Android and IOS devices
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @a11,

    We hope this message finds you well. We understand that you may be experiencing slower loading times during your initial visit to our pages. This typically occurs because the pages have not yet been cached, which can result in longer than expected loading times.

    Please be assured that once the pages have been cached, subsequent visits will load much faster. For your reference, we have prepared a video that explains how caching works and how it enhances the loading speed. You can view the video here:

    [https://www.awesomescreenshot.com/video/28555906?key=23654631c3b6de60b30ff641c26d2443](https://www.awesomescreenshot.com/video/28555906?key=23654631c3b6de60b30ff641c26d2443)

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #399357 Copied In reply to: website speed runs slow page loading takes long time
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    We’ve commented out this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS and the carousel is working fine again:

    
.etheme-product-grid-content {
     flex: 1;
    width: 100%;
    display: flex;
    flex-direction: column; 
}

    Could you please check?

    Thank you!

    #399352 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Safe Desires,

    To fix the height of lightbox image, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.elementor-lightbox .elementor-lightbox-item {
    padding: 20px !important;
}

    Hope it helps!

    #399348 Copied In reply to: Clicking on product images opens link in the same window, clicking back loads slowly
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    To better understand the issue you are experiencing, we kindly request that you provide us with a video recording that demonstrates the problem. This will enable us to offer more precise assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #399306 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    The custom CSS codes should be placed under under XStore > Theme Options > Theme Custom CSS > Global CSS.

    Best Regards,
    The 8Theme Team.

    #399304 Copied In reply to: i want to change the slider thickness like
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ankit Khandelwal,

    We’ve changed the offset of first section to 80, now it looks good:

    – https://prnt.sc/v65MpjE_cXE4
    – https://prnt.sc/5JWanYKRfm4m

    Best Regards,
    The 8Theme Team.

    #399303 Copied In reply to: Breadcrumbs overlapping in the single product portion
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    This custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS has been removed already:

    
    .etheme-product-grid-item .etheme-product-grid-categories {
        min-height: 68px;
    }

    https://prnt.sc/11dZAuLGCwg2

    Could you pleas check again?

    Thank you!

    #399295 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    The Apple website is using the SVG Icon, so you can’t reproduce exactly the same.

    Please add the following CSS code to make the arrow bold:

    
.hover-effect-slider .sm-arrow:before, .swiper-custom-left:before, .swiper-custom-right:before {
font-weight: bold;
}

    Hope it helps!

    #399289 Copied In reply to: i want to change the slider thickness like
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @jimie,

    Please try adding the following code under functions.php file locates in your child theme:

    
add_filter( 'woocommerce_get_price_html', 'change_displayed_sale_price_html', 10, 2 );
function change_displayed_sale_price_html( $price, $product ) {
	// Only on sale products on frontend and excluding min/max price on variable products
	if( is_singular('product') && $product->is_on_sale() && ! is_admin() && ! $product->is_type('variable')){
		// Get product prices
		$regular_price = (float) $product->get_regular_price(); // Regular price
		$sale_price = (float) $product->get_price(); // Active price (the "Sale price" when on-sale)

		// "Saving Percentage" calculation and formatting
		$precision = 1; // Max number of decimals
		$saving_percentage = round( 100 - ( $sale_price / $regular_price * 100 ), 1 ) . '%';

		// Append to the formated html price
		$price .= sprintf( __('<p class="saved-sale">You save: %s</p>', 'woocommerce' ), $saving_percentage );
	}
	return $price;
}

    For more information, please take a look at this article: https://stackoverflow.com/questions/48480480/display-the-discounted-price-and-percentage-on-woocommerce-products.

    Please note that further cusomization codes will fall out of scope our support service.

    If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
    Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

    Best Regards,
    [Luca Rossi]
    8Theme’s Team.

    #399221 Copied In reply to: Help me customize price info on product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We hope this message finds you well. We suspect that the loading issue you are experiencing may be due to the custom CSS codes implemented for the mobile version of your site. We kindly suggest removing these custom CSS codes temporarily to see if this resolves the issue.

    Please let us know if the problem persists after making this adjustment.

    Best Regards,
    The 8Theme Team

    #399215 Copied In reply to: When i just open the website the carousel doesn’t appear right
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @jimie,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.single-product p.price ins {
    display: block;
    font-weight: bold;
    padding-left: 0
}
.single-product p.price ins bdi {
    color: red;
}

    Best Regards,
    8Theme’s Team

    #399211 Copied In reply to: Help me customize price info on product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Fabricehty,

    We’ve checked your website and could see that the search is working fine on both mobile & desktop:

    – Mobile: https://prnt.sc/r3CsQ8QTJeKT
    – Desktop: https://prnt.sc/ZudnkcZ2ASjQ

    Could you please double check again?

    Why it take a lot of resources ?
    Physical Memory Usage

    We suggest you to take a look at this article: https://developer.wordpress.org/advanced-administration/performance/optimization/

    Hope it helps!

    #399195 Copied In reply to: Urgent: Search Box Not Working on Both Desktop and Mobile Interfaces
    Avatar: Justin
    Luca Rossi
    Support staff

    If you need anything else, please let us know.

    Best regards,
    8Theme’s Team

    #399188 Copied In reply to: How to change product tab default shipping info
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Ankit Khandelwal,

    Do you mean to remove the spacing between breadcrumb and product header?

    https://prnt.sc/TPehyeeqOTun

    Thank you!

    #399187 Copied In reply to: Breadcrumbs overlapping in the single product portion
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Falcon CK,

    It might be an issue of switching from Customizer Single Product Builder to Elementor Product Builder.

    We will investigate on this issue deeper.

    Also, could you please update your XStore theme & XStore Core plugin to the latest version.

    They’re outdated now.

    Best regards,
    8Theme’s Team

    #399184 Copied In reply to: How to change product tab default shipping info
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Falcon CK,

    It seems that tab was deleted or something else.

    We’ve added a new custom tab for you named as Shipping Info, right now you can edit this tab:

    https://prnt.sc/Bx8CnmpOfq2t

    Best regards,
    8Theme’s Team

    #399181 Copied In reply to: How to change product tab default shipping info
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Vera,

    We hope this message finds you well.

    We are pleased to inform you that we have updated the custom codes as follows:

    
add_filter('woocommerce_product_get_rating_html', function($html, $rating, $count) {
	$label = sprintf( __( 'Rated %s out of 5', 'woocommerce' ), $rating );
	$html  = '<div class="star-rating" role="img" aria-label="' . esc_attr( $label ) . '">' . wc_get_star_rating_html( $rating, $count ) . '</div><span class="rate-count">('.$count.')</span>';
	return $html;
}, 10, 3);

    Additionally, we have implemented the following custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.single-product a.woocommerce-review-link {
    display: none;
}

    Could you please review these changes at your earliest convenience? Your feedback is very important to us.

    Best regards,
    8Theme’s Team

    #399174 Copied In reply to: How to show review count in product archive page
  • 1 2 3 … 130 131 132 … 177 178 179
    3,901–3,930 of 5,356 posts
Viewing 30 posts - 3,901 through 3,930 (of 5,356 total)
1 2 3 … 130 131 132 … 177 178 179