Luca Rossi

Dear Vijith,

We hope this message finds you well. We have noticed that the loading time for your shop page is approximately 11 seconds. For your reference, we have attached a screenshot illustrating this issue.

Upon reviewing your site, we observed that you have an extensive inventory of over 4000 products, which may be contributing to slower query responses when retrieving product data. With a large amount of your products, we suggest you to use a cache plugin.

To potentially alleviate this issue, could you please consider temparorily disable the XStore Wishlist/Compare feature and then re-evaluating the performance?

We appreciate your attention to this matter and look forward to your response.

Thank you!

Best Regards,
8Theme’s Team

Dear Festigift Team,

We hope this message finds you well.

We have observed an issue on our website concerning the visibility of the Holi Festival category. For your reference, I have attached links to screenshots from both the shop page and the category page as they appear on our end:

– Shop Page: [https://tinyurl.com/2bagsbdb](https://tinyurl.com/2bagsbdb)
– Category Page: [https://tinyurl.com/294dgt3q](https://tinyurl.com/294dgt3q)

Upon review, it appears that the Holi Festival category is no longer visible on either page. Could you kindly verify this from your side?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hi @Festigift,

Automatically hiding the sub-category items are not available. We’ve replied to you on this ticket: https://www.8theme.com/topic/is-there-any-way-to-hide-specific-category-on-shop-sidebar/#post-406492.

Best Regards,
The 8Theme Team

Hi @shopsangam,

We would like to inform that we’ve updated the hooks from the plugin files to change the position of PinCode Check form.

Please take a look at this file: wp-content/plugins/shiprocket/class-shiprocket-woocommerce-shipping.php line 278:

add_action( 'woocommerce_after_add_to_cart_form', 'shiprocket_show_check_pincode', 30 );

If you would like to change to another position, you can update the woocommerce_after_add_to_cart_form to any hooks of single product page: https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

If you need anything else please let us know.

Best Regards,
The 8Theme Team

Dear @shopsangam,

We hope this message finds you well. Could you please provide us with the details on how you integrated the PINCODE Check HTML codes into the single product page?

Additionally, it appears that the login URL we have is no longer active. We kindly request that you generate a new one at your earliest convenience.

Thank you for your attention to these matters.

Best Regards,
8Theme’s Team

Hi @Festigift,

We hope this message finds you well.

We would like to inform you that the category filter operates as follows: it displays all products assigned to a specific category, taking into account other filters such as attributes, ratings, price, etc.

Unfortunately, it does not function according to the algorithm and can’t stay at the category archive pages. If you wish to have this feature implemented, you may submit a request at our task board: https://www.8theme.com/taskboard/

Should there be sufficient interest from the community, we will consider its development.

Additionally, you may request customization services by visiting the following link: https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Dear Fabricehty,

We hope this message finds you well. We would like to inform you that we are currently in the process of addressing your request and will provide you with an update shortly.

Thank you for your patience and understanding.

Best Regards,
The 8Theme Team

Dear Vijith,

We hope this message finds you well. Upon reviewing your website, we noticed that you have not yet implemented any caching plugins. To assist you in enhancing your website’s performance, we would like to recommend the following resources:

1. [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)
2. [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)
3. [Optimize Elementor for Google Core Web Vitals](https://wpmudev.com/blog/optimize-elementor-google-core-web-vitals/)

We hope you find these articles useful for optimizing your site. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi There,

Upon checking your custom codes, we could see that it’s missing the weight of product in the POST URL.

function checkPincode_Shiprocket_Manual() {
			var pincode = document.getElementById("shiprocket_pincode_check").value;
			if (pincode == '') {
				jQuery('#pincode_response').text("This pincode field is required!")
			} else {
				var url = "https://apiv2.shiprocket.in/v1/external/woocommerce/courier/serviceability";

				url += "?weight=" + "" + "&cod=1&delivery_postcode=" + pincode;

				url += "&store_url=" + "https://shopsangam.com";

				url += "&merchant_id=" + "4e4459354f4463314e513d3d";

				url += "&unit=" + "g";

				var token = 'ACCESS_TOKEN:' + 'source_wc_app_2022';

				jQuery.ajax({
					url: url,
					headers: {'authorization': token},
					success: function (response) {
						if (response.status == 200) {
							var recommeded_courier_id = response.data.recommended_courier_company_id;
							var available_couriers = response.data.available_courier_companies;
							var recommeded_courier = available_couriers.filter(c => c.courier_company_id == recommeded_courier_id);
							if (recommeded_courier_id !== null && recommeded_courier_id !== '' && recommeded_courier_id !== undefined) {
								var recommeded_courier = available_couriers.filter(c => c.courier_company_id == recommeded_courier_id);
								var etd = recommeded_courier[0].etd;
							} else {
								var etd = available_couriers[0].etd;
							}
							var msg = <code><span>You&#039;ll get your product by <strong></code> + etd + <code></strong> !</span></code>;

							jQuery('#pincode_response').html(msg);
						} else {
							jQuery('#pincode_response').text("This pincode is not serviceable!")
						}
					},
					error: function (error) {
						jQuery('#pincode_response').text("This pincode is not serviceable!")
					}
				});
			}
		}

Please double check at the API Documents: https://apidocs.shiprocket.in/#29ff5116-0917-41ba-8c82-638412604916.

If you require personal customization services, to change the current functionality, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Dear @hafunerix,

We hope this message finds you well. We would like to inform you that the reviews will now feature pagination, as illustrated in the attached screenshots.

Please take a moment to review the updates at your earliest convenience.

Best Regards,
The 8Theme Team

Hi @hafunerix,

Can you please try adding this custom CSS codes also?

ul.adsw-gallery {
    margin-bottom: 0;
}
ul.adsw-gallery li {
    padding-bottom: 15px;
    border-bottom: none;
}

Result: https://tinyurl.com/2bbvq32g

Best Regards,
8Theme’s Team

Hi @hafunerix,

Please update the previous code to this code:

.single-product div#reviews {
    position: relative;
    padding-top: 80px;
    border-top: 2px solid #f0f0f0;
}
.single-product div#reviews::before {
    content: 'OPINII';
    position: absolute;
    width: 100%;
    top: 0px;
    text-align: center;
    font-size: 24px;
    font-weight: bold;
}

Hope it helps!

Hi @Wealth Magnet,

Please update the previous custom CSS codes to this:

.page-template-default .content-page .content a {
    text-decoration: underline;
}

Hope it helps!

Hi @hafunerix,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.single-product div#reviews {
    position: relative;
    padding-top: 80px;
}
.single-product div#reviews::before {
    content: 'OPINII';
    position: absolute;
    width: 100%;
    top: 0px;
    text-align: center;
    font-size: 24px;
    font-weight: bold;
}

Hope it helps!