Forum Replies Created

Viewing 30 posts - 3,451 through 3,480 (of 5,356 total)
1 2 3 … 115 116 117 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    SDear @Cataclyps,

    We hope this message finds you well. We kindly request that you disable all Facebook Pixel integrations on your website temporarily and verify the functionality thereafter.

    Additionally, we recommend enabling the “Delay JavaScript Execution” setting in your WP-Rocket configuration to enhance your site’s performance. For detailed guidance on how to adjust this setting, please refer to the following documentation: https://docs.wp-rocket.me/article/1349-delay-javascript-execution.

    Thank you for your cooperation and attention to these adjustments.

    Best Regards,
    8Theme’s Team

    #406262 Copied In reply to: Super slow loading on product pages on mobile, where 99.99% of my traffic is. Dunno how to fix it.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Belen,

    We hope this message finds you well.

    We have checked the Elementor’s functionality on our end and it appears to be loading correctly. You can view the status via this link: https://www.awesomescreenshot.com/video/29759972?key=dac61163e362ae413fd0ec6bad353d28

    Could you please specify which pages you are experiencing issues with? This information will help us assist you more effectively.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #406243 Copied In reply to: Banner de pagina de inicio no carga nunca
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Anas,

    Please try adding this custom codes under functions.php file locates in your child theme:

    
add_action('woocommerce_after_template_part', 'n2t_woocommerce_after_shop_loop_item');
function n2t_woocommerce_after_shop_loop_item($template_name){
    if($template_name == 'loop/loop-end.php') {
	    echo 'Your custom code';
    }
}

    Hope it helps!

    #406232 Copied In reply to: Add custom shop loop for the “woocommerce_after_shop_loop_item” hook on elementor product archive
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Alpha111,

    We hope this message finds you well. We would like to inform you that the spacing observed is due to the default loading behavior of the Swiper library, which manages carousel items. Please be assured that the correct spacing will be automatically calculated once all documents have fully loaded.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #406147 Copied In reply to: why is the website weirdly slow and doesnt appear right first
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Lightstyle,

    We hope this message finds you well. We are writing to confirm that we have identified the issue you reported and our development team is currently addressing it. We anticipate a resolution in the forthcoming updates.

    In the interim, we have modified your cart page to utilize the Cart element of Elementor, and we are pleased to inform you that this adjustment has restored functionality. You can view the updated page here: https://tinyurl.com/27ymu8am

    Could you please verify that everything is functioning as expected on your end?

    Thank you for your patience and cooperation.

    Best Regards,
    The 8Theme Team

    #406140 Copied In reply to: Elementor Widget – Cart Shipping Calculation Not Working
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Bagwani,

    Unfortunately, it requires many customization codes to achieve that. Please submit a feature request on our request board at https://www.8theme.com/taskboard/.

    Thanks for understading!

    Best Regards,
    The 8Theme Team

    #406133 Copied In reply to: Improving Price Display for Better Customer Understanding
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Bagwani,

    The custom codes have been added successfully.

    Best Regards,
    The 8Theme Team

    #406098 Copied In reply to: Improving Price Display for Better Customer Understanding
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Bagwani,

    Thank you very much for making those changes. I wanted to ask you about two things: have you installed a plugin named WP CODE on this website and done some coding on it? This seems new to me, something I haven’t done before. If you have used it, could you please tell me what it’s for and whether it really improves the website and enhances its performance?

    We’ve installed that WP Code plugin to add custom codes to disable the Ajaxify on some widgets for improving the speed as we said in the previous reply. For more information, please take a look at the documents to understand more about WP Code plugin: https://wpcode.com/docs/.

    Secondly, regarding the Instagram photos and videos you mentioned, you suggested trying “Gallery ELEMENT”. Could you explain where and how it will appear? I can’t see this option, so if you could describe how it looks with a photo or make a video, it would be very helpful for me to understand.

    Using the Gallery Element means you have to manually download the images from Instagram then upload to your website and add them to the Gallery Element, it will save the loading time a lot.

    https://tinyurl.com/2cazybyf

    Best Regards,
    The 8Theme Team.

    #406091 Copied In reply to: Request for Theme Update and Instructional Video
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Bagwani,

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Best Regards,
    The 8Theme Team

    #406088 Copied In reply to: Improving Price Display for Better Customer Understanding
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Bagwani,

    We hope this message finds you well. We would like to inform you that the customization codes you inquired about fall outside the scope of our standard support services.

    However, we recommend reviewing the following article for guidance on this topic: [https://www.businessbloomer.com/woocommerce-replace-variable-price-with-variation-price/](https://www.businessbloomer.com/woocommerce-replace-variable-price-with-variation-price/).

    Please be advised that any issues arising from the use of custom third-party codes should be directed to the respective author for support.

    Best regards,
    The 8Theme Team

    #406084 Copied In reply to: Improving Price Display for Better Customer Understanding
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Wealth Magnet,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.content-page .content a {
    text-decoration: underline;
}

    Hope it helps!

    #406079 Copied In reply to: Customize page body links for my website
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Mankanwar,

    I fixed the above issue. But in the same product builder element, I want to have a landscape image and added custom CSS provided by you. However, on hover the picture changes its size and looks weird. Please let me now how to fix this? See attached pics.

    We couldn’t see the issue. This is how it looks on our end: https://www.awesomescreenshot.com/video/29742936?key=4f0f200c9aa43bf9e12a1a8deed0395c

    Also, how can we edit the black hover menu with the 3 buttons? I would like to add corner radius and change padding.

    The padding you can change under Edit Mobile Menu > Off Canvas/Dropdown: https://tinyurl.com/2c6e9zub

    And here is the custom CSS for border-radius:

    
.elementor-widget-theme-etheme_mobile_menu .etheme-elementor-off-canvas__main {
    border-radius: 25px;
}

    Best Regards,
    The 8Theme Team

    #406078 Copied In reply to: Unable to use Live Paste from XStore, also Layout Question
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @amjedgzworld,

    We could see that you have more than 30 active plugins.

    We advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    If it doesn’t help, we would need access to your WP Admin and FTP accounts to further investigate and address the problem.

    To grant WP-Admin access, kindly create a new user account with an administrator role via your WordPress Dashboard. Once the account is set up, please securely share the login credentials with us through the Private Content section designated for this purpose.

    For FTP access, please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you require assistance in setting up these credentials, your hosting provider should be able to assist you.

    Thank you for your cooperation and assistance. We look forward to your prompt response.

    FYI: Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    #406071 Copied In reply to: Urgent: Checkout Issue with XStore Template
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @belen,

    1. We suggest you to try the troubleshooting steps in this article: https://elementor.com/help/having-problems-using-elementor/.

    2. If it doesn’t help, we advise disabling all third-party plugins that are not included with the XStore theme. You can view a list of the included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After deactivating these plugins, please clear your browser’s cache and verify if the issue still persists. This is an important step as third-party plugins can often lead to conflicts.

    If the problem continues, please keep all third-party plugins deactivated and grant us permission to debug your site. This includes deactivating any on-site customizations. This measure will enable us to conduct a thorough investigation and provide you with the necessary assistance.

    Before proceeding with the troubleshooting or any updates, we strongly recommend taking a complete backup of your site to safeguard against any potential data loss.

    Best Regards,
    8Theme’s Team

    #406067 Copied In reply to: Banner de pagina de inicio no carga nunca
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Manish Shah,

    We hope this message finds you well. We are writing to inform you that we have updated the sticky settings in Elementor. We kindly request that you review the changes at your earliest convenience to confirm whether the issue with the jumps has been resolved.

    Please find the relevant link below for your reference:
    [https://tinyurl.com/27wf3sjs](https://tinyurl.com/27wf3sjs)

    We appreciate your assistance and look forward to your feedback.

    Thank you!

    Best Regards,
    8Theme’s Team

    #406066 Copied In reply to: Login error due to xstore-core plugin & xstore-wishlist
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Carly,

    We hope this message finds you well. We are pleased to inform you that we have updated the z-index as per your request.

    Could you kindly verify the changes at your earliest convenience? You can review the adjustments by following this link: https://tinyurl.com/25n29kx9

    Thank you for your attention to this matter. We look forward to your feedback.

    Best Regards,
    The 8Theme Team

    #406064 Copied In reply to: Sticky menu items appear ontop of search drop down module
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Gbp,

    You misunderstood how the Single Product Template work. To make the description tab appear, please edit your products with the default WordPress editor:

    – https://tinyurl.com/282yuw3o
    – https://tinyurl.com/2dx2aw83

    We also suggest you to take a look carefully at these article to understand how the Single Product Template working:

    – https://elementor.com/help/woocommerce-single-product-builder/
    – https://elementor.com/help/single-product-site-part/

    Best regards,
    The 8Theme Team

    #406063 Copied In reply to: Problem while editing product, a product is editing another product
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @goldengolum,

    We hope this message finds you well. We wish to inform you that we have identified that your Elementor Pro plugin is currently outdated. Unfortunately, we are unable to update it to the latest version. Consequently, we have opted to replace it with the Pro Elements(https://proelements.org/#about) plugin, which offers comparable functionality.

    We have completed the replacement, and all systems are now functioning correctly. Could you please take a moment to verify the update on your end and confirm that everything is working as expected?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #406062 Copied In reply to: Elementor not loading in when using xstore theme
    Avatar: Justin
    Luca Rossi
    Support staff

    Glad we’re able to help.

    Best Regards,
    8Theme’s Team

    #406004 Copied In reply to: I want to change the Fake sale pop up icon. How do I do?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Wealth Magnet,

    Can you please give us an example of URL?

    Thanks.

    #406003 Copied In reply to: Customize page body links for my website
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Manish Shah,

    We couldn’t see the sticky header jumps on our end.

    For the glitches, please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
.etheme-elementor-header-sticky.sticky-on .etheme-elementor-header-wrapper {
    background-color: #fff;
}

    Hope it helps!

    #406002 Copied In reply to: Login error due to xstore-core plugin & xstore-wishlist
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @vuvuvu,

    Should you require any further assistance, please do not hesitate to contact us. We are always here to help.

    Best regards,
    The 8Theme’s Team

    #406000 Copied In reply to: Main Header (and menu) Transparent and fixed
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Bagwani,

    The main reason your home page is loading too slow because you place many images, especially the Instagram section, it loads both video & images. So we suggest you to try with a gallery element instead.

    We’ve activated all the Speed Optimization settings for you. Please check.

    We also would like to remind you of the option to apply XStore Ajaxify to widgets to optimize their rendering. It is crucial to understand that some widgets may perform better when this feature is disabled according to the fact they have in depend on the scripts/styles/DOM.

    For this time we activated such option for few widgets on your Home page and the results of page loading are better.

    Please note that not all widgets benefit from having the XStore Ajaxify option enabled; in some cases, disabling it may result in more efficient rendering.

    Each demo content has its unique characteristics, and we encourage you to experiment with different settings for the widgets on your pages to discover the most effective combinations of rendering quality and load time.

    Thanks for understanding!

    Best Regards,
    The 8Theme Team.

    #405999 Copied In reply to: Request for Theme Update and Instructional Video
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @vuvuvu,

    We are pleased to inform you that we have designed a new header for your homepage. You can view and modify this header by navigating to Customizer > Header Builder and activating the Header Overlap setting. Additionally, we have updated the background color to transparent to enhance the aesthetic appeal of your page.

    Please review the changes at your earliest convenience using the following links:

    https://tinyurl.com/23zxocfs
    https://tinyurl.com/229wuv9j

    Should you have any feedback or require further assistance, do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #405997 Copied In reply to: Main Header (and menu) Transparent and fixed
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @diderino,

    Please check again now.

    Here is the video: https://www.awesomescreenshot.com/video/29729398?key=5717f1e1b7edfbb283e1c6d8ae636023

    Thank you!

    #405987 Copied In reply to: Payment method bank trasnfer checked / unchecked
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Shah,

    We hope this message finds you well. We would like to inform you that the issue you encountered is a recognized bug, and our development team is diligently working towards resolving it in the upcoming update.

    Additionally, we have implemented a hotfix on your website, which should now allow you to log in without any further problems. We kindly ask you to attempt logging in again at your earliest convenience.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #405986 Copied In reply to: Login error due to xstore-core plugin & xstore-wishlist
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @diderino,

    We’ve changed the code to this:

    add_action('wp_footer', 'n2t_wp_footer');
function n2t_wp_footer(){
	if(is_checkout()){
		?>
		<script>
            jQuery( function($){
				$(document).on('click', 'span[data-step="5"]', function(){
                    $('#payment_method_bacs').prop('checked', false);
				});
            });
		</script>
		<?php
	}
}

    And it’s working fine now.

    Could you please check again?

    Thank you!

    #405975 Copied In reply to: Payment method bank trasnfer checked / unchecked
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @belen,

    Please also add this custom CSS codes under Xstore > Theme Options > Theme Custom CSS > Global CSS:

    .woocommerce-product-gallery {
    max-height: 500px;
    overflow: hidden;
}

    Hope it helps!

    #405973 Copied In reply to: Banner de pagina de inicio no carga nunca
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Rhass,

    We took a look at your source codes but we couldn’t find the login & email there.

    Could you please double check?

    Thank you!

    #405972 Copied In reply to: my login and email are visible in my code source in my website
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @diderino,

    This admin account is not working anymore.

    Please provide us with the new one.

    Thank you!

    Please contact administrator
    for this information.
    #405970 Copied In reply to: Payment method bank trasnfer checked / unchecked
  • 1 2 3 … 115 116 117 … 177 178 179
    3,451–3,480 of 5,356 posts
Viewing 30 posts - 3,451 through 3,480 (of 5,356 total)
1 2 3 … 115 116 117 … 177 178 179