Forum Replies Created

Viewing 30 posts - 3,211 through 3,240 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    August 8, 2024 at 07:43

    Dear Zamgra_Legacy,

    We hope this message finds you well.

    Could you please confirm if you are referring to the image display in your slider for mobile and tablet views as shown in the following link?

    [https://prnt.sc/84mXKIOdKdwu](https://prnt.sc/84mXKIOdKdwu)

    If this is the case, please note that the height of the images will be considerably reduced, which may impact the visual appeal on these devices. To achieve that, you can try with this custom CSS codes:

    
    @media (max-width: 767px){
        .home .etheme-elementor-slides .swiper-slide-bg {
            background-size: contain !important;
        }
    }
    

    Thank you for your attention to this matter. We look forward to your confirmation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 8, 2024 at 04:41

    Hi @bnourse,

    You’re most welcome.

    If you need anything else feel free to let us know.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 8, 2024 at 04:39

    Hi @Zamgra_Legacy,

    We could see that your XStore theme & XStore Core plugin have been updated to the lates version.

    And the slider is working fine now:

    – Tablet: https://prnt.sc/M_GVQf_EW1Zx
    – Mobile: https://prnt.sc/6hbZ8DMW6QJr

    Can you confirm?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 8, 2024 at 04:36

    Dear @Zamgra_Legacy,

    We hope this message finds you well. We would like to inform you that the latest version of the XStore theme is now 9.3.17, and the XStore Core plugin has been updated to version 5.3.17.

    To ensure optimal performance and security, we recommend that you update your theme and plugin manually. Please follow the instructions provided in the link below to complete the update:
    [How to Manually Update WordPress Plugin](https://10web.io/blog/how-to-manually-update-wordpress-plugin/)

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 16:06

    Hi @Javito,

    Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        body .et_b_mob_header-overlap .page-heading {
            background-size: 100% 140px;
            background-position: bottom left !important;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 10:35

    Hi @Goostaf,

    Please find this custom CSS code:

    
    @media (min-width: 980px){
        .content-product .button.add_to_cart_button {
            position: absolute;
            right: 0;
            bottom: 5px
        }
    

    And change to this:

    
    @media (min-width: 980px){
        .content-product .button {
            position: absolute;
            right: 0;
            bottom: 5px
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 10:19

    Dear Mankanwar,

    We hope this message finds you well. I would like to provide you with guidance on managing your posts page and permalink settings effectively.

    1. **Editing with Elementor**: If your posts page is currently set as a blog page, it will not be editable using Elementor. To proceed with editing using Elementor, please first navigate to **Settings > Reading** and remove the current setting. You can refer to this screenshot for guidance: [https://prnt.sc/32tz_WYDje0N](https://prnt.sc/32tz_WYDje0N). Once this adjustment is made, you should be able to edit the page with Elementor and subsequently add the posts element as needed.

    2. **Updating Permalink Settings**: To include ‘posts’ in your post permalinks, please go to **Settings > Permalink > Custom Structure** and insert the following structure: /posts/%postname%/. For your reference, here is a screenshot that outlines these steps: [https://prnt.sc/JqJsDHQit_Bd](https://prnt.sc/JqJsDHQit_Bd).

    Should you require any further assistance or have additional questions, please do not hesitate to contact us. We are here to help.

    Best Regards,

    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 08:47

    Hi @Tal,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .etheme-product-grid-item .quantity-wrapper .quantity {
        flex-direction: row-reverse;
    }
    body .etheme-product-grid-item .quantity-wrapper .quantity .plus {
        border-radius: 0 30px 30px 0 !important;
    }
    body .etheme-product-grid-item .quantity-wrapper .quantity .minus {
        border-radius: 30px 0 0 30px !important;
    }
    

    https://prnt.sc/wnqHJdwS5HD_

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 08:27

    Hi @Tal,

    Please try adding the following code under functions.php file locates in your child theme:

    
    add_filter('woocommerce_quantity_input_max', 'n2t_woocommerce_quantity_input_max', 99, 2);
    function n2t_woocommerce_quantity_input_max($max, $product){
        return $product->managing_stock() ? $product->get_stock_quantity() : $max;
    }
    

    Hope it helps!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 07:59

    Hi @Goostaf,

    Please also add this custom CSS code:

    
    body .content-product {
         justify-content: start;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 07:42

    Hi @bzzxzz,

    Because your home page is not full width and the body has the grey background color, so the grey edges will appear on some screen sizes.

    If you don’t want to use custom CSS codes to remove the grey edges. Please try with the following steps:

    – Remove all the margins of your sections
    – Switch to the paddings instead
    https://prnt.sc/1_7JnyOuenZ0

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 04:51

    If you need anything else, please let us know.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 04:50

    Hi @bzzxzz,

    In this case, can you try adding this custom CSS code isntead?

    
    .page-wrapper {
        background-color: #fff;
    }
    

    Before: https://www.awesomescreenshot.com/image/49895588?key=c79b1b29ef905ead703abe29a6e7ea7b
    After: https://www.awesomescreenshot.com/image/49895596?key=a708b6d217fde4483eb6429aaef46bad

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 7, 2024 at 04:35

    Hi @mohammed farhan,

    Thank you for contacting us and for using XStore.

    1. Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

    Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

    We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

    We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

    – Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

    For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

    1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
    2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

    For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

    We trust that you will find this information useful in improving your website’s performance.

    2. Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 10:50

    Hi @zaid,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 10:49

    Hi @Safe Desires,

    Also, is there a way to make all ratings stars appear in one row? (see attached)

    Please add this custom CSS:

    
    .comment-respond .comment-form-rating .stars > span {
        display: flex;
        justify-content: space-between ;
    }
    .comment-respond .comment-form-rating .stars > span a {
        margin-inline-end: 0 !important;
    }
    

    Can the Reviews section be its own section below the product information instead of a simple tab?

    Please remove the review from the tabs then add review element below: https://prnt.sc/ythe-jl0jqyq.

    Can “Your Review” text field be optional?

    Please uncheck this setting under WooCommerce > Settings > Products: https://prnt.sc/5T5fyGMqMidh

    Lastly, can the “Leave a review” link be added to each product someone purchased when they look at their purchases in My Account?

    There is no such option, by default, unfortunately.

    We kindly ask you to submit a feature request at the following link: https://www.8theme.com/taskboard/

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 10:23

    Hi @Vijith,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .etheme-product-grid-content {
        display: flex;
        flex-wrap: wrap;
        justify-content: space-between;
    }
    .etheme-product-grid .sales-booster-total-sales,
    .etheme-product-grid .etheme-product-grid-title,
    .etheme-product-grid .star-rating-wrapper{
        width: 100%;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 08:24

    Hi @bzzxzz,

    In this case, please add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .home .template-content .page-wrapper .container.content-page.sidebar-mobile-bottom,
    .home .prefooter .container, 
    .home .footer .container{
        max-width: 100%;
    }
    

    Here is the home page looks after added the custom CSS: https://www.awesomescreenshot.com/image/49873736?key=81fb39fb6ce18caec7b7108b807da55a.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 07:42

    Dear Marion,

    We hope this message finds you well. We have recently disabled the Element Caching feature of the Elementor plugin, and it appears that the functionality has now been restored successfully. You can review the changes at the following link:

    https://prnt.sc/udci6GNE86Sy

    Could you please verify this on your end and confirm that everything is functioning as expected?

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 05:12

    Dear @Storee Team,

    We hope this message finds you well.

    We have encountered an issue where the recent changes on your homepage are not visible. It appears there might be a conflict involving third-party plugins, such as Themify Builder. We noticed that the Elementor plugin, which we already utilize, serves a similar purpose, and we are curious about the continued use of Themify Builder alongside it.

    Could you kindly assist us by copying the latest version of your LIVE website to the staging environment? This will allow us to conduct a thorough review and ensure everything is functioning correctly.

    Thank you very much for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 04:52

    Hi @Mirza Ahtsham,

    We have determined that the required changes would necessitate extensive custom coding, which unfortunately falls beyond the scope of our standard support services.

    Should you require further customization tailored to your specific needs, we kindly invite you to submit a request via our dedicated portal at: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and look forward to the opportunity to assist you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 04:48

    Hi @zaid,

    Please also add this custom CSS code:

    
    .et-mobile-panel .et_b_mobile-panel-search .et-mini-content {
        background-color: #fff;
    }
    

    The result: https://prnt.sc/ehZxDGVMGyY2

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 04:41

    Dear @Mohammed Abrar,

    We have noticed that your website currently has a high number of active plugins. To enhance your site’s performance, we recommend deactivating any plugins that are not essential, retaining only those that are necessary for your operations.

    Additionally, we suggest experimenting with the WP-Rocket plugin, which can significantly improve your site’s efficiency. You can find detailed guidance on optimizing WP-Rocket settings with XStore here: [WP-Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/).

    Another excellent resource is the HummingBird Pro plugin, which becomes available upon upgrading to Smush Pro. For more information, please visit: [Hummingbird Performance Plugin](https://wordpress.org/plugins/hummingbird-performance/).

    We also recommend converting all your images to the WebP format, a feature available in Smush Pro, to further enhance your site’s loading speed.

    Please note that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 6, 2024 at 04:35

    Hi @EB Collection,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 13:26

    Hi @Elhadj07,

    I would like to reduce the width of the images on the ” You May Like ” Section on product page.

    I would like to reduce the width so that it’s same like on ” PEOPLE ALSO BOUGHT ” section.

    Please the left & right padding 15px to the You May Like section and apply on the mobile view only:

    https://prnt.sc/B3sZywf7t4RC

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 12:23

    Glad to hear everything is working fine now.

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 12:22

    Dear Mankanwar,

    We recommend creating a new container that incorporates the logo, search function, and mobile element. This container should be configured to display exclusively on mobile devices.

    For your reference, please view the layout here: [https://prnt.sc/2pBd9JUO0TKp](https://prnt.sc/2pBd9JUO0TKp)

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 09:38

    Hi @zaid,

    hello, so far working with no issue, i wanna ask if you can provide me a custom css to change the mobile panel radius

    Please try with this custom CSS codes instead:

    
    .et-mobile-panel-wrapper {
        border-radius: 20px !important;
        overflow: hidden;
    }
    

    https://prnt.sc/sKPhGufi3t95

    I also would like to know how to change the style of searching ? currently when the search icon clicked then the searchbar locates down, i need to choose different style such as up and without transparency background

    What you mean down? The searchbar is showing above the mobile panel: https://prnt.sc/bUd8djAJ5VK4

    im editing this in elementor but as you can see they are not aligned well due to title occuping different lines everytime, im trying to force the title to take up exactly 3 lines regardless of the actual text length so that they all align correctly and clean. can you please provide me the custom css for that

    Please try adding this custom CSS code:

    
    @media (max-width: 480px){
        .etheme-product-grid-categories {
            min-height: 35px;
        }
        .etheme-product-grid-title {
            min-height: 51px;
        }
    }
    

    https://prnt.sc/s97hNuS9wGP3

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 08:46

    Dear @bzzxzz,

    We hope this message finds you well.

    We are currently reviewing the presentation of your products on our platform and would like to share the following visuals for your reference:

    – Products & Header: [https://prnt.sc/2UXVsOUok-iY](https://prnt.sc/2UXVsOUok-iY)
    – Header: [https://prnt.sc/_oDQ9aw_NMFc](https://prnt.sc/_oDQ9aw_NMFc)

    Could you kindly specify your objectives for the Returns & Refund page? Understanding your goals will help us ensure that the page meets your expectations and requirements.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    August 5, 2024 at 08:30

    Hi @Aulakh, Sam,

    We’ve temporarily disabled the Litespeed Cache because we want to see the changes immediately.

    We’ve updated some alignments, paddings, … to make your header looks good on many screen sizes. Please double check again:

    – Desktop: https://prnt.sc/hVsO2o4F5-k8
    – Tablet: https://prnt.sc/kuErXm9pkR0L https://prnt.sc/8u_Ad5iR2zQV
    – Mobile: https://prnt.sc/7Bh62sI8Kbok

    Further updating your header will fall out of scope our support standard services. Should you require further customization tailored to your specific needs, we kindly invite you to submit a request via our dedicated portal at: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and look forward to the opportunity to assist you further.

    Best regards,
    The 8Theme Team

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    Viewing 3,240 results - 3,211 through 3,240 (of 5,361 total)
Viewing 30 posts - 3,211 through 3,240 (of 5,361 total)
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