Forum Replies Created

Viewing 30 posts - 3,241 through 3,270 (of 5,356 total)
1 2 3 … 108 109 110 … 177 178 179
  • Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Safe Desires,

    Is there an option to make the “Your review” text box optional?

    Please uncheck this setting under WooCommerce > Settings > Products: https://prnt.sc/5T5fyGMqMidh

    Also, is there a way to make all ratings stars appear in one row? (see attached)

    Please share us an customer account.

    Lastly, how can star ratings be added/edited from an admin level?

    You can change the review content under Products > Reviews but not the star rating: https://***.com/wp-admin/edit.php?post_type=product&page=product-reviews

    Hope it helps!

    #408790 Copied In reply to: Product Review Questions: Required Comments, Adding Rating
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Shady021,

    We hope this message finds you well. Could you kindly recheck the information at your earliest convenience?

    For future reference, we kindly request that you create a separate ticket for each issue. This will enable us to provide you with more efficient and organized assistance.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    #408775 Copied In reply to: quantity not updating on cart page on mobile
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Maximiliano,

    We are pleased to inform you that the XStore theme and XStore Core plugin have been successfully updated.

    Could you kindly verify the updates at your earliest convenience?

    Best regards,
    The 8Theme Team

    #408771 Copied In reply to: Ayuda con error en wordpress por plugin xstore core
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Storee,

    We hope this message finds you well.

    We have recently updated the padding on your columns to 60px on desktop and 40px on mobile and adjusted the height of the text elements to enhance alignment across various screen sizes. This approach ensures a more consistent appearance rather than adding right padding to the columns, which may not uniformly accommodate all screen dimensions.

    Could you kindly review these changes at your earliest convenience to ensure that everything appears as intended on your end?

    – https://prnt.sc/WcoldVqshisA
    – https://prnt.sc/pjMVfeyP4Y07
    – https://prnt.sc/YNWZgsiniPg7

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #408767 Copied In reply to: Section on home page appearing very glitchy on different devices
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Ben,

    We hope this message finds you well. We would like to provide you with a code snippet that you can add to your snippet plugin. Please find the code below:

    
add_action('wp_head', 'n2t_wp_head');
function n2t_wp_head(){
	if(is_product()){
		?>
<!-- BEGIN MerchantWidget Code -->
<script id='merchantWidgetScript' src="https://www.gstatic.com/shopping/merchant/merchantwidget.js" defer></script>
<script type="text/javascript">
    merchantWidgetScript.addEventListener('load', function () {
        merchantwidget.start({
            position: 'RIGHT_BOTTOM'
        });
    });
</script>
<!-- END MerchantWidget Code -->			
		<?php
	}
}

    We trust this code will be beneficial for your needs. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #408765 Copied In reply to: Adding Google Merchant Top Quality Store Badge JS script to our Product Page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hello @khurram virk,

    Good day to you!

    Thank you for reaching out and bringing this issue to our attention. We understand the inconvenience this may be causing and are here to assist you.

    Based on the error message you’ve shared regarding the Action Scheduler and the past-due actions, it seems there might be an issue with how scheduled actions are being processed on your site. Since you have mentioned that you have a cron job set up via cPanel hosting, it’s possible that the cron job might not be triggering the Action Scheduler as expected.

    To help resolve this issue, we recommend the following steps:
    1. **Verify Cron Job Settings:** Ensure that the cron job set up in your cPanel is configured correctly to trigger the Action Scheduler. The cron job should ideally run at least once every 5 minutes.
    2. **Check Action Scheduler Logs:** Review the logs within the Action Scheduler to identify any specific errors or issues that could be causing the actions to become past-due.
    3. **Clear Past-Due Actions:** If there are actions that are stuck and past-due, you might need to manually run them or clear them to prevent them from blocking new actions.
    4. **Update Plugins and Themes:** Ensure that all your plugins, themes, and WordPress core are up to date. Sometimes compatibility issues can cause unexpected behavior with scheduled actions.

    If you continue to experience difficulties or if the above steps do not resolve the issue, please contact to your hosting provider support because this issue is related to server-side.

    Thank you for your cooperation and patience. We look forward to resolving this issue promptly.

    Best Regards,
    8Theme’s Team

    #408764 Copied In reply to: Action Scheduler: 18 past-due actions found; something may be wrong.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Maximiliano,

    We hope this message finds you well. We are currently experiencing issues with our system and require further assistance. Could you please clarify what the FTP Host is? Additionally, it might be more efficient for us if you could provide access to the cPanel.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    #408607 Copied In reply to: Ayuda con error en wordpress por plugin xstore core
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear James,

    I hope this message finds you well. I am writing to inform you that I have personally reviewed the functionality of your customizer and can confirm that it is operating correctly without any issues. For your reference, I have recorded a short video demonstrating the customizer in action, which you can view here: [https://www.awesomescreenshot.com/video/30157934?key=13a37c439e67efb0692db566cf57cb2e](https://www.awesomescreenshot.com/video/30157934?key=13a37c439e67efb0692db566cf57cb2e).

    Should you continue to experience difficulties, we recommend trying the following steps:

    1. Utilize a different computer to see if the issue persists.
    2. Clear your browser’s caches and cookies.
    3. Reset your internet connection to ensure a stable network.
    4. If you are using a VPN connection, please disable it temporarily.
    5. Turn off all extensions in your Chrome browser, as these can sometimes cause conflicts.

    We hope these suggestions prove helpful. Please do not hesitate to reach out if you need further assistance or have any other concerns.

    Best regards,
    8Theme’s Team

    #408606 Copied In reply to: Unable to edit anypages since las month.
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Lucas,

    Upon a detailed review, we have determined that the required changes would necessitate extensive custom coding, which unfortunately falls beyond the scope of our standard support services.

    Should you require further customization tailored to your specific needs, we kindly invite you to submit a request via our dedicated portal at: https://www.8theme.com/account/#etheme_customization_panel.

    We appreciate your understanding and look forward to the opportunity to assist you further.

    Best regards,
    The 8Theme Team

    #408602 Copied In reply to: Add price in format “From…. €” after variations table in single products
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Aulakh, Sam,

    Here are some articles that explain the different between Grid and Container:

    – https://theplusaddons.com/blog/elementor-flexbox-vs-grid-container-differences/#:~:text=layouts%20with%20ease.-,How%20do%20Elementor%20Flexbox%20containers%20differ%20from%20grid%20containers%3F,with%20multiple%20rows%20and%20columns.
    – https://elementor.com/help/difference-between-containers-and-section-column/
    – https://elementor.com/help/what-is-a-grid-container/

    Hope it helps!

    #408598 Copied In reply to: How to recreate the menu fully using elementor grid ?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @DM661,

    Please try with this custom CSS codes instead:

    
.postid-752 ul[data-attribute="pa_size"] li {
    border: none;
}

.postid-752 ul[data-attribute="pa_size"] li span {
    border: 1px solid var(--et_border-color)
}

.postid-752 span.st-custom-attribute[data-value="small"] {
    display: none;
}

    Hope it helps!

    #408597 Copied In reply to: Hide specific variations from product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Elhadj07,

    Greetings!

    We have reviewed the custom CSS codes implemented on your website and found them to be minimal. Therefore, it is unlikely that these are causing any significant slowdown in your site’s loading time.

    To assist you in enhancing your website’s performance, we recommend the following resources that provide detailed guidance on optimizing speed:

    1. [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/)
    2. [How to Improve WP Rocket Settings with XStore](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/)

    We hope you find these articles helpful. Should you have any further questions or require additional support, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #408594 Copied In reply to: After the new added css code to fix shopping cart icon and wishlist icon on mobile site loading slow
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @petit_buur,

    Could you kindly specify which sections of the content remain in English? This will enable us to assist you more effectively by directing you to the appropriate resources for translation into French.

    Thank you for your cooperation.

    Best regards,
    8Theme’s Team

    #408593 Copied In reply to: Probléme d’enregistrement des modiffications
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @nitin kumar,

    In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

    Click here to share your thoughts: https://themeforest.net/downloads

    Being part of our community means a lot, and your feedback contributes immensely.

    Best Regards,
    The 8Theme Team

    #408592 Copied In reply to: pin code checking option not working as well
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Storee,

    We’ve reduced the right padding and also set the height of inner section to 100%.

    Now everything looks good on both mobile & desktop view.

    https://prnt.sc/DDSDtcu4VIII

    Could you please double check?

    Thank you!

    #408591 Copied In reply to: Section on home page appearing very glitchy on different devices
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @bzzxzz,

    We hope this message finds you well. We are pleased to inform you that we have updated the template of your homepage to full width. You can view the updated layout at the following link: https://prnt.sc/r2-_2NbIJicU.

    Could you kindly verify if the grey colors previously noted on the edges have been successfully removed?

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    #408590 Copied In reply to: Regarding the issue that after modifying images and text, the initial template effect cannot be achi
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Zito9,

    Can you please check again?

    – https://prnt.sc/jR84jCZpcTdM
    – https://prnt.sc/U8M6efr9ofVJ

    Best Regards,
    8Theme’s Team

    #408589 Copied In reply to: Need Help Deactivating Sticky ‘Add to Cart’ Button When Scrolling
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Fahd,

    We hope this message finds you well. We are writing to inform you that we recently detected a warning message originating from the Pro Elements plugin so the builder panels are not loading. Please be assured that this issue was not related to your website settings.

    We are pleased to inform you that the issue has been successfully resolved by our technical team.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme’s Team

    #408492 Copied In reply to: how to Customize Mobile Menu “make the same main menu in the mobile version”?
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nitin Kumar,

    We hope this message finds you well. We are pleased to inform you that we have successfully integrated custom JavaScript codes into your website. Additionally, the pin code verification form has been positioned subsequent to your HTML content.

    For your reference, you can view the changes here: [https://prnt.sc/3F8iArHsvtNc](https://prnt.sc/3F8iArHsvtNc)

    To ensure that these updates are reflected on your end, we kindly request that you clear your browser’s cache and verify the modifications.

    Thank you for your attention to this matter. Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #408491 Copied In reply to: pin code checking option not working as well
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Mr. Nitin Kumar,

    We hope this message finds you well.

    We noticed that the custom CSS was not present under the Global CSS section as per the screenshot provided: https://prnt.sc/lGcdIhDeHTz2.

    We have taken the liberty of adding it back. Could you please confirm if it is now appearing correctly on your end?

    https://prnt.sc/TBhCjCLTDZ-H

    Thank you for your attention to this matter.

    Best Regards,

    8Theme’s Team

    #408482 Copied In reply to: pin code checking option not working as well
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear @Storee,

    We are pleased to inform you that we have reinstated the background images as per your request. You can view the updated images by following this link: [https://prnt.sc/l4pUFr-2yl1E](https://prnt.sc/l4pUFr-2yl1E).

    Please review the changes at your earliest convenience.

    Best regards,
    The 8Theme Team

    #408479 Copied In reply to: Section on home page appearing very glitchy on different devices
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Nitin Kumar,

    We hope this message finds you well.

    We are pleased to inform you that the custom CSS code you provided is functioning correctly when applied directly in the browser. However, we recommend verifying the syntax of your existing custom CSS codes to ensure they are error-free.

    For your reference, you can view the screenshot here: [https://prnt.sc/GX5ZZZZmcGO8](https://prnt.sc/GX5ZZZZmcGO8)

    Additionally, we suggest exploring the comprehensive hooks available at the following link, which you might find useful: [https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/](https://www.businessbloomer.com/woocommerce-visual-hook-guide-single-product-page/)

    Should you require further assistance or have any questions, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #408465 Copied In reply to: pin code checking option not working as well
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @DM661,

    Can you please with this custom CSS:

    
.postid-448 option[value="green"]{
    display: none;
}

    The 448 number is your product ID and green is the value of variation:

    https://prnt.sc/bVqQ2i67Ok4e

    Hope it helps!

    #408463 Copied In reply to: Hide specific variations from product page
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Zito9,

    Please also add this custom CSS:

    
button.single_add_to_cart_button {
    background-color: #303a24 !important;
}

    also how do we delete button “view cart”

    Please edit your shopping cart > disable Show View Cart button: https://prnt.sc/1rdxCEvIMQ1O

    Hope it helps!

    #408400 Copied In reply to: Need Help Deactivating Sticky ‘Add to Cart’ Button When Scrolling
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @coffeedog,

    We’re confused, in the first screenshot we want to move the Nakupuji na firmu text to the bottom.

    Now where do you want to place that text? Please explain.

    Thank you!

    #408395 Copied In reply to: woocomerce checkout element shift how? ?
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @fahd,

    Everything should be fine now.

    We’ve applied the hotfix to your website already.

    Can you please check again?

    Thank you!

    #408394 Copied In reply to: how to Customize Mobile Menu “make the same main menu in the mobile version”?
    Avatar: Justin
    Luca Rossi
    Support staff

    If you need anything else, please let us know.

    Best regards,
    8Theme’s Team

    #408392 Copied In reply to: Elementor Block does not display on Product Page – Woo Product Title (Default and Xstore Block)
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Sam,

    Can you please check again?

    We’ve checked on Chrome & Safari. The banners looks good.

    Thank you!

    #408390 Copied In reply to: Desktop front page banner has a fade-in effect after refresh but I don’t edit any effect
    Avatar: Justin
    Luca Rossi
    Support staff

    Hi @Alpha111,

    Please try with this code instead: https://wordpress.stackexchange.com/a/309900/22807.

    Any issues related to this custom codes must be directed to the author.

    Hope it helps!

    #408389 Copied In reply to: Enable Product Search by GTIN in WooCommerce
    Avatar: Justin
    Luca Rossi
    Support staff

    Dear Sam Aulakh,

    We hope this message finds you well. We have observed that managing the grid system is proving to be quite challenging. To facilitate a more streamlined and efficient workflow, we kindly request that you transition to using containers.

    Once this change is implemented, our team will be readily available to assist you with any minor issues that may arise, ensuring a smooth and effective resolution.

    Thank you for your understanding and cooperation.

    Best Regards,
    8Theme’s Team

    #408388 Copied In reply to: How to recreate the menu fully using elementor grid ?
  • 1 2 3 … 108 109 110 … 177 178 179
    3,241–3,270 of 5,356 posts
Viewing 30 posts - 3,241 through 3,270 (of 5,356 total)
1 2 3 … 108 109 110 … 177 178 179