Luca Rossi

Hi @digliv,

Sorry for the late response.

We couldn’t reproduce this issue on our end: https://www.awesomescreenshot.com/video/30447144?key=95076ee7ac8446461c3bdc61f3fd3368

Did you sort it out already?

Best Regards,
The 8Theme Team.

Hi @Goostaf,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hi @Vordrob,

It’s NOT possible on the product page since the prices are getting from the lowest and highest price from the variations.

That changes need a lot of customization codes and they fall outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Hi @Elhadj07,

Currently, there is no hooks to edit the number of proudct displays on mobile and you also didn’t install the XStore Child Theme also.

In this case, you have to edit directly the template files in parent theme. First remove the provided custom CSS codes then please go to this file:

/wp-content/themes/xstore/woocommerce/myaccount/dashboard.php around line 92-99

– Change from this:

$slider_args = array(
    'title' => esc_html__('You may also like...', 'xstore'),
    'large'            => 3,
    'notebook'         => 3,
    'slider_autoplay'  => false,
    'navigation_style' => 'style-4'
);

– To this:

$slider_args = array(
    'title' => esc_html__('You may also like...', 'xstore'),
    'large'            => 3,
    'notebook'         => 3,
    'slider_autoplay'  => false,
    'navigation_style' => 'style-4',
    'mobile' => 1
);

Hope it helps!

Hi @bzzxzz,

You’ve put the custom CSS codes on the wrong places. All the custom CSS codes should be put under XStore > Theme Options > Theme Custom CSS > Global CSS.

We’ve logged to your website and corrected all the issues for you.

Could you please double check again?

– Home: https://www.awesomescreenshot.com/image/49968988?key=b1a0812f0d86a3ccf6c4780e6ed055aa
– Return & Refunds: https://www.awesomescreenshot.com/image/49969050?key=bac240b2e23d5c07c72d42ccc2ef8255
– Privacy & Security: https://www.awesomescreenshot.com/image/49969052?key=afda48984fd92b5eb18b98fab7082325

If you’re still seeing any issues, please let us know. We’re ready to fix them for you.

Thank you!

Hi @Vijith,

1. Please remove the right padding of your left column(Shop By Category): https://prnt.sc/b45Go6Tqiti1.

2. Update the previous CSS codes to this:

@media (min-width: 980px){
    .etheme-elementor-nav-menu--dropdown .container {
        overflow-y: scroll;
        max-height: 100vh;
    }
    .etheme-elementor-nav-menu--dropdown .category-grid {
        padding: 0 !important;
        margin: 0;
        justify-content: center;
    }
    .etheme-elementor-nav-menu--dropdown .category-grid > a {
        height: 110px !important;
        width: 110px !important;
        display: block !important;
        padding-top: 0 !important;
        overflow: hidden;
    }
}

Further, I do not see an option to enable “New, Sale & All Products” categories of the particular category queried.

These filters are available on the shop page only.

Best Regards,
The 8Theme Team.

Hi @Goostaf,

Did you remove the second button?

We don’t see it anymore: https://prnt.sc/itpK-RV-FNQA

Can you please add it again?

Thank you!

Dear @Kamil,

The Google Pagespeed Score is very good now: https://pagespeed.web.dev/analysis/https-bisanti-pl/b3ovt5duaa?hl=en&form_factor=mobile.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We recommend that you review the suggestions provided by Google PageSpeed in the Top Issues list, accessible here: https://prnt.sc/Ga7PQJIVrUrm & https://prnt.sc/4hPZOdM–UcF

About your results on Google PageSpeed results:

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr
– Largest Contentful Paint element: https://developer.chrome.com/docs/lighthouse/performance/lighthouse-largest-contentful-paint/?utm_source=lighthouse&utm_medium=lr
– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr
– Reduce unused CSS: https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/?utm_source=lighthouse&utm_medium=lr

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with Google PageSpeed. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team.

Hi @maftimfia,

Thank you for contacting us and for using XStore.

1. Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2. Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Dear @Elhadj07,

We hope this message finds you well. We noticed that you have not yet installed the XStore Child Theme. Please refer to the following screenshot for details: https://prnt.sc/wogPUmerpSJt.

Should you choose to install the child theme at this stage, please be aware that it may affect the current configuration of your header.

As an alternative, we recommend installing the Snippets plugin, which can be found here: https://wordpress.org/plugins/code-snippets/. This will allow you to incorporate our custom codes without any issues.

Thank you for your attention to this matter. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hi @Vijith,

Please try adding this custom CSS codes under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (min-width: 980px){
    .etheme-elementor-nav-menu--dropdown .container {
        overflow-y: scroll;
        max-height: 100vh;
    }
    .etheme-elementor-nav-menu--dropdown .category-grid {
        padding: 0 !important;
        margin: 0 5px;
    }
    .etheme-elementor-nav-menu--dropdown .category-grid > a {
        height: 110px !important;
        width: 110px !important;
        display: block !important;
        padding-top: 0 !important;
        overflow: hidden;
    }
}

Hope it helps!

Hi @Kamil,

Those links don’t have the options to change the images. But you can try with the custom CSS codes:

.woocommerce-shop [aria-label="1 / 8"] .etheme-category-grid-image a {
    display: block;
    background: url(https://awtextil.pl/wp-content/uploads/2024/08/2.jpg) no-repeat center center;
    color: #fff;
}
.woocommerce-shop [aria-label="2 / 8"] .etheme-category-grid-image a {
    display: block;
    background: url(https://awtextil.pl/wp-content/uploads/2024/08/2.jpg) no-repeat center center;
    color: #fff;
}
.woocommerce-shop [aria-label="3 / 8"] .etheme-category-grid-image a {
    display: block;
    background: url(https://awtextil.pl/wp-content/uploads/2024/08/2.jpg) no-repeat center center;
    color: #fff;
}

https://prnt.sc/exLdj7JUu0ne

Hope it helps!

Dear Zamgra_Legacy,

We hope this message finds you well. We kindly request your assistance in creating three distinct sliders tailored for different devices: one for desktops, one for tablets, and one for mobiles. Please utilize the Responsive option as detailed in the following link: [https://prnt.sc/24H7ptwnrvW_](https://prnt.sc/24H7ptwnrvW_).

Please be aware that the loading time for the home page may increase due to the presence of numerous images.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hi @Storee,

This is how your website looks on our end: https://www.awesomescreenshot.com/image/49926879?key=cf4138e3646104232aebe740bc4d5835

We didn’t update anything on your home page yet.

Can you please double check?

Thank you so much!

Hi @Kamil,

Running meters/linear meter, the store will sell textiles that are not purchased by the piece, like the standard assortment, but by the running metre. The customer should be able to choose whether he wants to buy one, two or more meters of textiles.

This feature is not available, unfortunately. It requires the customization codes which fall out of scope our support standard services. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Sorry for bombarding you with so many questions, I’m almost done with the shop. The template has a lot of errors, one of them is the lack of preview of changes, i.e. I change positions in the settings and nothing is displayed in the preview. Which is why I don’t know what most of the options are for. For example, I would like to remove the “zastosowanie” category as in the attached photo, change the thumbnail for the promotions category, etc. Where can I do this and how to fix the error with displaying changes?

We’re not sure what you did but we’re able to change the image of your category without any issues.

– https://prnt.sc/Xq606jjL6Lji
– https://prnt.sc/n_3u3Et4aqGS

Could you please double check again?

Best Regards,
8Theme’s Team