Luca Rossi

Hi @Imran Khalid,

This is how your website looks on our end: https://www.awesomescreenshot.com/video/30590239?key=3ccd68de600f8ba2f9282762967a33c8.

The images are loading.

Best regards,
The 8Theme Team.

Hi @Storee,

We still can’t access to your home page but we’ve already copied that section from the home page to another page. You can check here: https://staging8.ugmp.co.uk/?page_id=13880.

The spacing now looks good on desktop, tablet & mobile.

You can copy this section to your home page.

Best Regards,
8Theme’s Team

Hi @OnlyCBD,

Unfortunately, it requires a lot of the customization codes to achieve this and fall out of scope our support standard services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Hi @Awais Bhatti,

For the other icons, you can try with this custom CSS codes:

span.elementor-button-icon:hover  svg path {
    fill: #00796B;
}

Let us know how it goes!

Hi @Safe Desires,

It was the cache issue. We’ve purged all the caches on your website and now the lightbox looks good.

https://www.awesomescreenshot.com/image/50048387?key=bb35e56232f3fc5a13473865d6998208

Can you please check again?

Thank you!

Dear @OnlyCBD,

Thank you for reaching out to us.

We would like to inform you that the customization you require falls outside the scope of our standard support services. However, we understand the importance of addressing your needs and would like to assist you in finding a solution.

Please refer to the following article which might be helpful for your query: [https://www.businessbloomer.com/woocommerce-move-remove-coupon-form-cart-checkout/](https://www.businessbloomer.com/woocommerce-move-remove-coupon-form-cart-checkout/).

We hope you find this resource useful. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Dear @Imran Khalid,

Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

We suggest you to take a look at these articles to improve the speed of your website:
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Dear @Elhadj07,

We’ve switched to the XStore Child Theme for you.

Could you please double check?

To override this file by using child theme, follow these steps:

1. Copy this file: /wp-content/themes/xstore/woocommerce/myaccount/dashboard.php from XStore parent theme
2. To the child theme: /wp-content/themes/xstore-child/woocommerce/myaccount/dashboard.php
3. After that, edit this file: /wp-content/themes/xstore-child/woocommerce/myaccount/dashboard.php around line 92-99
4. Find this code:

$slider_args = array(
    'title' => esc_html__('You may also like...', 'xstore'),
    'large'            => 3,
    'notebook'         => 3,
    'slider_autoplay'  => false,
    'navigation_style' => 'style-4'
);

5. Change to this code:

$slider_args = array(
    'title' => esc_html__('You may also like...', 'xstore'),
    'large'            => 3,
    'notebook'         => 3,
    'slider_autoplay'  => false,
    'navigation_style' => 'style-4',
    'mobile' => 1
);

Hope it helps!

Dear @Elhadj07,

We hope this message finds you well. Could you kindly initiate a backup of your website at your earliest convenience? Once completed, we will proceed with the necessary steps on our end.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear Vijith,

We hope this message finds you well.

It appears that the number of related products is fewer than 11, which has resulted in the pagination not being displayed. You can view the page here: https://modami.lk/product/2-4g-wireless-keyboard-mouse-mini-multimedia-keypad-combo-set-for-laptop-desktop-pc-tv-office-supplies-gold/

To address this, we have temporarily switched the pagination type to numeric. We invite you to review the changes at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hi @Vijith,

We’ve applied the hotfix under your functions.php file locates in your XStore child theme and the Additional information is displaying now.

add_filter('woocommerce_product_tabs', 'n2t_product_tabs', 999);
function n2t_product_tabs($product_tabs){
	$product_tabs['additional_information'] = [
        'title' => 'Additional information',
        'priority' => 20,
        'callback' => 'woocommerce_product_additional_information_tab'
    ];
	return $product_tabs;
}

Could you please have a look?

Thank you!

Hi @Oliver,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Dear @Safe Desires,

We hope this message finds you well.

We have identified a concern with a specific piece of custom JavaScript code, which can be viewed here: https://prnt.sc/e6BxN6V9fWfi. We kindly request your assistance in addressing this issue.

Could you please investigate and either deactivate the third-party plugin associated with this code or alternatively exclude it from the minification process in the WP-Rocket plugin?

Thank you for your attention to this matter. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hi @bafana57,

Please also add this custom CSS codes:

#sales-booster-popup .sales-booster-popup-inner > div > span {
    white-space: inherit !important;
    font-size: 14px !important;
}

#sales-booster-popup .heading a {
    font-size: 10px !important;
}

#sales-booster-popup .sales-booster-popup-inner > div .info {
    flex-wrap: nowrap;
}

#sales-booster-popup .sales-booster-popup-inner > div .info > span {
    font-size: 8px !important;
}

https://prnt.sc/JBaBMcLidq3j

Let us know how it goes!

Hi @Vijith,

In this case, please update the previous CSS codes to this:

.swiper-wrapper .swiper-slide:nth-child(1) .etheme-category-grid-image a {
    display: block;
    background: url(https://modami.lk/wp-content/uploads/custom-categories/all-category.png) no-repeat center center;
    background-size: contain;
    text-indent: -9999px;
}

.swiper-wrapper .swiper-slide:nth-child(2) .etheme-category-grid-image a {
    display: block;
    background: url(https://modami.lk/wp-content/uploads/custom-categories/newarrival.webp) no-repeat center center;
    background-size: contain;
    text-indent: -9999px;
}

.swiper-wrapper .swiper-slide:nth-child(3) .etheme-category-grid-image a {
    display: block;
    background: url(https://modami.lk/wp-content/uploads/custom-categories/sale.webp) no-repeat center center;
    background-size: contain;
    text-indent: -9999px;
}

https://prnt.sc/RcBNVuL4ak34

Let us know how it goes!