Luca Rossi

Hi @VincentC,

Please try adding this custom CSS codes also:

dl.gallery-item a {
    position: relative;
    display: block;
}
dl.gallery-item a::before {
    content: '';
    background-color: rgba(0, 0, 0, 0.5);
    position: absolute;
    top: 5%;
    left: 4%;
    width: 92%;
    height: 90%;
    border: 1px solid #fff;
    transition: all 0.5s ease-in;
    opacity: 0;
    background-image: url(https://cdn-icons-png.flaticon.com/128/11741/11741045.png);
    background-repeat: no-repeat;
    background-position: center center;
    background-size: 50px auto;
}
dl.gallery-item:hover a::before {
    opacity: 1;
}

Don’t forget to replace the search icon with your icon: https://cdn-icons-png.flaticon.com/128/11741/11741045.png.

Hope it helps!

Dear Natalie,

We hope this message finds you well. We would like to inform you that we have identified and corrected some broken HTML tags in the short descriptions of our products. To ensure optimal presentation, we recommend that you include only text in the short descriptions going forward.

https://prnt.sc/l_arFcSDC2sA

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Vincent,

We hope this message finds you well. Regarding your inquiry, I recommend implementing the following custom CSS code to achieve the desired styling for your gallery images. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and add the code provided below:

div.gallery .gallery-item img {
    object-fit: cover;
    max-height: 250px;
}

You are welcome to adjust the max-height value from 250px to better suit your specific requirements.

Should you need any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Dear Adnane,

We hope this message finds you well. We are currently seeking further clarification regarding an ongoing issue. Could you kindly assist us by creating a video that addresses this matter?

Thank you for your attention to this request.

Best Regards,
8Theme’s Team

Dear @Storee,

We are pleased to inform you that we updated the padding and implemented some custom CSS codes to the inner sections of your website. You can review the changes at the following link:

[https://www.awesomescreenshot.com/image/50124690?key=bf93bd8b58905abadf54f048ad70d177](https://www.awesomescreenshot.com/image/50124690?key=bf93bd8b58905abadf54f048ad70d177)

Please log in to your account to inspect these modifications. We have not yet created a video tutorial for these changes. If the updated section meets your expectations, you are welcome to save it as a template and then import it to your homepage.

Thank you for your attention, and we look forward to your feedback.

Best Regards,
The 8Theme Team

Dear @OnlyCBD,

We hope this message finds you well. We would like to inform you that the optimization of website speed typically requires approximately 5-7 business days.

We kindly invite you to submit a request via our customization panel. You can access this service by following this link: [https://www.8theme.com/account/#etheme_customization_panel](https://www.8theme.com/account/#etheme_customization_panel). This will enable direct communication with our technical team, who are ready to assist you.

Best regards,
The 8Theme Team

Hi @adnane,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    body.etheme-elementor-off-canvas--shown {
        overflow-y: hidden
    }
}

Hope it helps!

Dear Sam Aulakh,

We hope this message finds you well.

Could you kindly review our previous communication regarding the successful upload of custom fonts to our local sites? You can view the details at the following link: https://prnt.sc/afyn2Vpifalc.

Given the situation, it may be necessary to contact your hosting provider to address this issue further.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Safe Desires Team,

We hope this message finds you well.

We have noticed some discrepancies in how certain pages are appearing and would like to ensure that you are viewing the most updated version of our site. Please find below the links to the screenshots showing how the pages currently display on our end:

– Shop Page: [https://prnt.sc/bmBWT0maMcQu](https://prnt.sc/bmBWT0maMcQu)
– Home Page: [https://prnt.sc/1iZw2fXvEpk-](https://prnt.sc/1iZw2fXvEpk-)

Could you kindly clear your browser cache and check the pages again? This often resolves any display issues by loading the latest versions of the web pages.

Thank you for your attention to this matter. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hi @Safe Desires,

To hide the size swatches on home & shop pages, please try adding this custom CSS codes:

.home .et_st-default-holder[data-et-holder="pa_size"],
.woocommerce-shop .et_st-default-holder[data-et-holder="pa_size"]{
    display: none;
}

Hope it helps!

Dear @pigeleven,

We hope this message finds you well. Upon reviewing your concerns, it appears that the issues you are experiencing are associated with a third-party plugin. Unfortunately, this falls outside the scope of our standard support services.

We kindly advise you to contact the plugin’s author directly for further assistance. You can reach their support team at the following link: [https://support.yithemes.com/hc/en-us/requests/new](https://support.yithemes.com/hc/en-us/requests/new).

Thank you for your understanding.

Best Regards,
The 8Theme Team

Dear Safe Desires Team,

We hope this message finds you well. I am writing to inform you of a few updates and suggestions regarding your website’s functionality:

1. We have adjusted the z-index of your logo container, and I am pleased to report that the issue has now been resolved.

2. We attempted to replicate the issue you reported but were unable to do so on our end. Could you please try disabling all lazy load options in your cache plugins and within the XStore theme to see if that resolves the issue?

3. To access the feature you mentioned, please click on the sidebar and then switch back to the Categories tab. You can view the process here: [https://prnt.sc/UGAw2-3xpHaz](https://prnt.sc/UGAw2-3xpHaz).

4. Additionally, we recommend adding the following CSS code to enhance the responsiveness of your site on mobile devices. Please insert it under XStore > Theme Options > Theme Custom CSS > Global CSS:

@media (max-width: 600px){
    .products-grid {
        display: grid;
        grid-template-columns: repeat(2, 2fr);
    }
    .products-grid::before {
        display: none;
    }
}

You can view the expected result here: [https://prnt.sc/puadK4IM5xlv](https://prnt.sc/puadK4IM5xlv).

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hi @Kuma,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.etheme-elementor-off-canvas--shown .template-container {
    z-index: 99;
}

[data-elementor-type="header"] {
    position: relative;
    z-index: 100;
}

Hope it helps!

Dear Jon,

We hope this message finds you well. We regret to inform you that the feature you are inquiring about is currently unavailable.

However, you might find the following plugin useful: [WooCommerce Extra Price Fields](https://wordpress.org/plugins/woocommerce-extra-price-fields/). It could potentially meet your needs.

Please be aware that any issues related to third-party plugins should be addressed directly with the plugin’s author, as they are beyond the scope of our standard support services.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hi @Mohamed Ben Amor,

Thank you for reaching out and bringing this issue to our attention. We understand how important a smooth and efficient shopping experience is for your website.

We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing compatibility issues with our theme.

The Ajax request speed(filters & pagination) depending on server response time and DB structure. Theme sends requests to your DB and waits for a response. So, if it’s slow, ​please try to speed up the server response time. We can do nothing with it, you need to contact your hosting provider.

Best Regards,
8Theme’s Team