Dear Nicolo,

We hope this message finds you well. We kindly request that you review the URL stated when you clicked on each category image, as there appears to be an issue where all categories are combined when filtering the products. This functionality should mirror the product filter found on the left sidebar.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hi @Chris0483,

Change the position of Rating summary to Above comments:

https://prnt.sc/nSjsQeH36Be6

Then it looks same as our demo now.

Can you please check?

Thanks.

Dear @Alzain,

We hope this message finds you well.

We are pleased to inform you that the necessary updates have been completed successfully. You can review the changes at the following link: [https://www.awesomescreenshot.com/video/31250783?key=4f53da2bdc8ec6c96afa622cef0d6644](https://www.awesomescreenshot.com/video/31250783?key=4f53da2bdc8ec6c96afa622cef0d6644).

Could you kindly verify the modifications at your earliest convenience?

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear @NJS Teknologi,

We hope this message finds you well.

We would like to inform you that the mobile menu element has been specifically designed for mobile device screen sizes. To enhance user experience and interface functionality, we have implemented adjustments by concealing this feature on desktop versions and enabling it exclusively on mobile devices. Additionally, we have modified the z-index value to optimize performance.

We kindly request that you review the recent modifications at your earliest convenience. For your reference, please find below the links to the screenshots illustrating the current setup:

– [Screenshot 1](https://prnt.sc/8NReNkNMi9vg)
– [Screenshot 2](https://prnt.sc/LuIpXR8dP4qE)

We appreciate your attention to this matter and look forward to your feedback.

Best Regards,
The 8Theme Team

Dear @Raghoo,

We are pleased to inform you that we have successfully applied the hotfix to the functions.php file located in your child theme.

As a result, the AJAX add-to-cart functionality is now operating correctly. Could you please verify this at your earliest convenience?

Best Regards,
The 8Theme Team

Dear Alzain,

We hope this message finds you well.

We have updated the z-index of the specified container to 1, and preliminary checks indicate that the functionality has been restored successfully. You can view the changes here: https://prnt.sc/RidZVtUrrAPZ

Could you kindly verify the adjustments at your earliest convenience?

Best regards,
The 8Theme Team

Dear Nicolo,

We hope this message finds you well. I am writing to inform you that the AJAX feature is currently operational exclusively within the categories section. It has not yet been implemented in the following three filters: All Products, New Arrivals, and Sale.

For a clearer demonstration, please view our video at the following link: [https://www.awesomescreenshot.com/video/31169754?key=50c9e49c59060e9bec3b4a61ff98e21f](https://www.awesomescreenshot.com/video/31169754?key=50c9e49c59060e9bec3b4a61ff98e21f).

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Dear Nicolo,

We hope this message finds you well.

We would like to inform you that we have noticed a discrepancy in the count displayed under the Product Filter widget. As of now, there is no immediate fix available for this issue.

We have escalated this matter to our development team for further review and resolution. We will keep you updated on the progress and notify you once a solution has been implemented.

Thank you for your understanding and patience.

Best regards,
The 8Theme Team

Thanks Don,

Let us know if you need anything else.

Best Regards,
8Theme’s Team

Hi @MAHDAR,

Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.ppc-button-wrapper {
    z-index: 1;
    position: relative;
}

https://prnt.sc/maM-sbabIrBu

Hope it helps!

Dear Tal,

We believe that by default, the WP-Rocket plugin does not cache content for users who are logged in.

To activate caching for logged-in users, we kindly ask you to review the guidelines provided in the following link: https://docs.wp-rocket.me/article/313-user-cache.

We hope you find this information helpful.

Best regards,
The 8Theme Team

Dear @MAHDAR,

We hope this message finds you well. We would like to bring to your attention some recommended settings for the WP-Rocket plugin that you may find beneficial:

– [Delay JavaScript Execution](https://docs.wp-rocket.me/article/1349-delay-javascript-execution)
– [Remove Unused CSS](https://docs.wp-rocket.me/article/1529-remove-unused-css)

Additionally, we suggest installing an image optimization plugin such as Smush or Imagify to further enhance your website’s performance.

Please note that website speed optimization falls outside the scope of our standard support services. Should you require further customization beyond the available standard options, we invite you to submit a request through our customization panel at https://www.8theme.com/account/#etheme_customization_panel. This will allow you to connect directly with our technical team.

Be advised that customization services are subject to additional charges. The exact cost will be determined following a detailed assessment of your request.

Thank you for your understanding and cooperation. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team.

Hi @Don,

Please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear @Anas,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team.

Dear Razi,

We hope this message finds you well. We have noticed that the custom CSS code currently implemented is causing the product titles to occupy excessive space within the grid. The specific code in question is as follows:

.etheme-product-grid-title {
    min-height: 35px;
}

We kindly request that you locate and remove this segment of the code to help optimize the display layout.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team