Jack Richardson

Hello @ziga32,

We hope this message finds you well.

At the moment, we are not observing any issues on your frontend home page. Could you please confirm whether the issue has been resolved on your end, or would you like us to take additional steps to reproduce and investigate it further?

Kind regards,
Jack Richardson
The 8Theme Team

Hello @CuteVirus,

Thank you for reaching out.

If you are using the Single Product layout built with the Elementor page builder, we kindly suggest checking the settings of the Product Images widget. There, you will find the lightbox option, which allows you to configure the desired action when an image is clicked.

Should you require further assistance with the configuration, please provide us with the correct login credentials to your website, as the ones previously shared appear to be no longer valid.

Best regards,
The 8Theme Team

Hello @Enmanuel Rostran,

We kindly ask that you create separate topics for each individual question to help us address your concerns more efficiently.

Additionally, could you please provide a video demonstrating the issue you are experiencing? You may upload the video to a file-sharing service such as https://fex.net/ and share the link with us.

Regarding the issue with new order emails not being sent, we recommend testing this functionality using a default WordPress theme such as Storefront. Since you are not using our built-in email customizer, this will help determine whether the issue is related to the theme or to another component. Further guidance on this matter can also be found in the official WooCommerce documentation and support forums.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Recep,

We hope this message finds you well.

Regarding the issue with manual sorting of products, we would like to inform you that it is related to the saving action of the Select2 field, which is currently managed by the Elementor plugin’s code. As you may have noticed, other users have also raised similar concerns, but unfortunately, there has been no response from the Elementor development team thus far.

In the meantime, we recommend using tags or categories to filter and display specific products. Alternatively, you may consider using the Products Grid, List, or Carousel widget to showcase your items based on different sorting options such as date, title, random order, price, menu order, or sales.

Should you have any further questions or need assistance, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Enmanuel Rostran,

We hope this message finds you well.

It appears that the issue you are experiencing may be related to the CDN settings configured on your website, specifically through the following service: https://hb.wpmucdn.com/.

Could we kindly ask you to temporarily disable the CDN and check if the issue persists afterward?

Additionally, could you please confirm whether this issue is limited to the AJAX filters, or if you are encountering similar problems in other areas of the website as well?

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @protosotiris,

We hope this message finds you well.

We have thoroughly reviewed our template and did not identify any issues on our end. It is possible that the matter may be related to custom translations configured on your side.

May we kindly ask if you have made any recent changes or customizations to the translations?

Best regards,
Jack Richardson
The 8Theme Team

Hello @protosotiris
Please, provide us the temporary wp-admin access to check in details.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Omar Quddam,

Thank you for reaching out.

At the moment, we do not offer a feature that allows users to switch between light and dark styles directly on the frontend. However, you can enable the dark mode as the default style for your entire website through the Theme Options.

We kindly ask that you create separate topics for different questions. If your main inquiry in this topic has been resolved, please feel free to mark it as closed.

Thank you for your understanding and for adhering to our support guidelines.

Best regards,
The 8Theme Team

Hello @Omar Quddam,

We hope this message finds you well.

To assist you in finding templates similar to the variants you are looking for, we kindly recommend using the filter options available on our website. This will help you efficiently browse and locate the most suitable templates.

Please note that you can import a template such as the following:
https://xstore.8theme.com/elementor3/electronic-mega-market/

After importing, you may customize it by adding your own products and replacing the default images with your own, while maintaining the layout as shown in our preview.

Additionally, we suggest exploring the following demo options, which may align with your requirements:
– https://xstore.8theme.com/elementor/demos/niche-market03/
– https://xstore.8theme.com/elementor/demos/niche-market04/

We would also like to highlight our XStudio feature, which simplifies the website-building process by allowing you to easily import sections from all available demos. You can find detailed documentation about this feature here:
https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Should you have any further questions or need additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @sethr,

We hope this message finds you well.

The settings you are referring to are available within the Cart Page Builder powered by Elementor. For your convenience, you may refer to the following documentation for detailed guidance:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-cart-page-builder-with-elementor/

We kindly invite you to explore the available customization options, which may help you achieve the desired configuration for your cart page.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

We have noticed that the following custom CSS has been added under WP Code snippets (https://gyazo.com/139b4c0db26f5de8662ef947565da7ed):

.single-product .onsale {
    font-size: 18px;
    top: 50px !important;
}

Please note that this code applies the specified styles to all .onsale badges displayed across all sections of the single product page.

If your intention is to apply these changes exclusively to the sale badge within the product gallery on the single product page, we recommend updating the code as follows:

.images-wrapper .onsale {
    font-size: 18px;
    top: 50px !important;
}

This adjustment will ensure that the styling is limited to the desired section.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Khurram Virk,

We hope this message finds you well.

We would like to inform you that the issue has been resolved by adjusting the Elementor settings to load styles as an external file, as shown here: https://prnt.sc/268xYvwjEFu3. This method is also recommended for improved performance.

Previously, the styles were set to load internally. However, since the static block is loaded separately from the main page content, the styles were not being properly inserted into the head tag, which caused the issue.

We have now applied the necessary changes, and the popup is loading correctly. You may verify it here: https://prnt.sc/pMO5Jrh5ZUPH.

Should you have any further questions or concerns, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

Our support team will follow up on their response, as we are also interested in the compatibility of their plugin with the Elementor builder. This may be the first instance where the plugin was found to be incompatible, so we believe it would be beneficial for them to address this issue.

We sincerely appreciate your patience and understanding as we work towards a resolution.

Best regards,
The 8Theme Team

Hello @Darin Philip,

We hope this message finds you well.

Could you kindly provide us with a real example of the product for which you would like to display a custom price? For instance, if the price set in the WooCommerce settings is $20, it still appears as $20 on the single product page.

We would like to clarify whether you intend to display a custom price—retrieved from your separate request—exclusively for the Salesmax Booster, or if this should also apply to other areas of your website.

To help us better understand your requirements, we would greatly appreciate it if you could share a screenshot indicating where the original price (set in the backend) is displayed, as well as the areas where you would like the custom price (from the external server source) to appear.

Thank you for your cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Nicolo
1/ https://gyazo.com/0d336046f4a2bd179ed2aba1e4fa09d4
2/ https://gyazo.com/d7794245f18f2281e3ecd859060fff7f
Kind regards, Jack Richardson
The 8theme’s team