Jack Richardson

Hello @Julien,

We hope this message finds you well.

We would like to inform you that we have implemented the proposed solution (https://prnt.sc/bKGXhIypJoPQ), which you can review at the following link: https://www.8theme.com/topic/product-page-customization-inquiry-like-a-sysley-shop/#post-439765.

At your convenience, could you please take a moment to check and confirm if everything is now working as expected?

Best regards,
Jack Richardson
The 8Theme Team

Hello @Krafts & Kreations,

We hope this message finds you well.

You can customize the Spotlight Categories widget to suit your preferences. Please refer to the following screenshot for guidance: https://gyazo.com/227aeaf0d30ba42612210f613718f5e5.

To apply these changes, kindly access the Archive Products Builder via the following link:
https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Within the builder, you will have the option to enable or disable the display of all, new, or on-sale items, as shown in the screenshot.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @kmc,

We hope this message finds you well.

We would like to inform you that you are currently using the Smush PRO plugin to optimize images on your website. This plugin includes a setting that allows you to exclude specific images from lazy loading. You can view this setting here: https://gyazo.com/1a1f3eb3624d5a14e1402ca12c0c5e4c.

To enhance performance, we have updated the configuration to exclude the following images from lazy loading: https://gyazo.com/0de5a8a190b557197e3e4d62af3f44ce. We kindly invite you to review these changes at your convenience.

Please note that the icon fonts used in our theme are already configured to be lazy loaded. However, if your caching plugin includes options for preloading fonts, we recommend reviewing and adjusting those settings as needed.

Additionally, the ‘Noto Sans’ font is not a default font included in our theme. It appears to be configured through another plugin or possibly within Elementor. At present, we have identified that the font is being referenced by the Yoast plugin, as shown here: https://gyazo.com/8d4978b579ec17067e10efe13c62b7b9. However, it is not being loaded as a separate file.

If you have the source URL for this font, please feel free to share it with us so we can further investigate which component is responsible for loading it on your pages.

Should you have any further questions or require assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

Hello @K.Sid

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Parag,

We hope this message finds you well.

We would like to kindly suggest modifying the content, as the default banner you referred to is currently placed within the general Shop archive layout. If your intention is to display this banner exclusively on the default Shop page, we recommend adding the static block as a banner shortcode in the Theme Options specifically for the Shop page.

By doing so, the banner will appear only on the Shop page, while category pages will display their respective local content instead of the default Shop banner.

Should you need any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

Our Elementor widgets are developed following the architecture recommended in the official Elementor documentation. Additionally, the slider-based widgets utilize Elementor’s built-in Swiper JS handler, ensuring they function similarly to Elementor’s default slider widgets.

If you are looking for more in-depth information regarding Elementor’s JavaScript handlers, we recommend posting your query on the official Elementor forum, where their team can provide detailed insights into their code and scripts.

Once you have submitted your topic on Elementor support, could you please share the URL with us?

Best regards,
The 8Theme Team

Hello @Plethora,

We hope this message finds you well.

We have conducted a test using the default WooCommerce shortcode [woocommerce_checkout], the default Storefront theme, and with the XStore Core plugin deactivated. This is a standard procedure we recommend to our customers in order to determine whether an issue is related to our theme. In most cases, such issues are caused by third-party plugins or customizations rather than the theme itself.

As part of our testing, we have recorded a video demonstrating that the checkout fields remain empty even when using the default Storefront theme. You can view the video here: https://gyazo.com/bb88e2332575b0fba3840e0d26d7bf43.

Upon further investigation, we identified that the issue is caused by the “Checkout Field Editor for WooCommerce” plugin. This plugin appears to affect the display of checkout fields both with the Storefront theme and with our theme. When the plugin is deactivated, the fields display correctly.

Please note that we provide support exclusively for our own themes and plugins. As this issue is not related to our theme or plugin, we kindly suggest reaching out to the support team of the “Checkout Field Editor for WooCommerce” plugin for further assistance.

Thank you for your understanding. If the issue has been resolved, you may mark this topic as closed.

Best regards,
The 8Theme Support Team

Hello @Abhinandan,

Thank you for your update.

We’re glad to hear that disabling the “Load JS Deferred” option resolved the issue and your page speed has improved.

Regarding your question about using the AMP plugin included with XStore: Yes, you can certainly enable the AMP plugin to help improve your mobile performance score. However, please note that AMP has its own limitations and may not support all custom features or third-party scripts. We recommend testing it thoroughly on a staging site before applying it to your live website to ensure compatibility and desired performance.

For any new questions we suggest you to submit new topics without mixing the content in current one.

If you need any assistance with the setup or have further questions, feel free to reach out.

Best Regards,
8Theme’s Team

Hello @MAHDAR,

I hope this message finds you well.

Could you kindly check whether the issue might be related to WP Rocket? We have received a similar request from another customer, which you can review at the following link:
https://www.8theme.com/topic/rlt-language-for-checkout-form-unable-to-see-the-headings/#post-453263

Your assistance in investigating this matter would be greatly appreciated.

Best regards,
The 8Theme Team

Hello @Plethora,

Thank you for your message.

Let’s address the issues step by step. As you have already confirmed, the AJAX functionality does not work on the initial page load. We kindly ask you to check whether the issue persists when the WP Rocket plugin is deactivated. If deactivating the plugin resolves the problem, we recommend reaching out to WP Rocket’s support team for further assistance. Since the plugin is a paid product, you are entitled to access their support and they will be able to guide you on the appropriate configuration settings for your specific case.

Regarding the second issue related to empty strings in the checkout form when using RTL languages, we would need access to your live website in order to investigate further. Currently, we only have access to the staging site, which does not include the necessary functionality to reproduce and analyze the issue.

We appreciate your cooperation and look forward to resolving these matters with you.

Best regards,
Jack Richardson
The 8Theme Team

Hello @MAHDAR,

We hope this message finds you well.

We would like to inform you that we have not been able to reproduce any issues related to the quantity display in the mini cart on our end. To assist you more effectively, could you kindly provide us with a test video demonstrating the issue from your side? This will allow us to follow each step and conduct a thorough investigation based on your experience.

Additionally, we would be happy to share a video from our side showing how the quantity is correctly displayed on the single product page, as well as on other pages after a product is added to the cart.

We appreciate your cooperation and look forward to resolving this matter together.

Best regards,
Jack Richardson
The 8Theme Team

Hello @tlongurov,

Thank you for reaching out.

For inquiries related to displaying categories of a custom post type in the sidebar, we kindly recommend contacting the support team of the specific plugin you are using. They are best equipped to assist you with generating a custom widget tailored to your needs.

Please note that the default WordPress widget only displays categories from standard posts. As such, any questions regarding custom post types fall outside the scope of our theme support. We suggest submitting your query on the plugin’s official support forum for more accurate assistance.

Additionally, you may test the tags, categories, and sidebar widgets using a default WordPress theme to confirm that the issue is not related to our theme.

We appreciate your understanding. As the 8Theme support team, we are dedicated to providing assistance exclusively for our own products.

Best regards,
Jack Richardson
The 8Theme Team

Hello @tlongurov,

Thank you for your message.

Please note that it is not possible to create different layouts for various post types using the default layout. If you wish to modify the content or add custom sections to these pages, we recommend doing so via your child theme.

To make changes to the archive page, you can copy the file from xstore/index.php to xstore-child/index.php and apply your desired modifications there.

Kindly be advised that such customizations fall outside the scope of our standard support. However, you are welcome to submit a request for additional customization through the following link: https://www.8theme.com/account.

If your initial question has been resolved, we would appreciate it if you could mark the topic as solved.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

Thank you for reaching out.

We would like to inform you that the fix will be included in the next update. However, we are unable to share specific details regarding the fix, as it involves changes made across multiple files.

To help us manage our support time more efficiently, we kindly ask that you create separate topics for different questions. Additionally, we recommend reviewing the translations you have applied to ensure that the relevant texts are properly translated and not left empty.

Thank you for your understanding.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Plethora,

We appreciate your input.

Best Regards,
8Theme’s Team