Hello @Kingsley,

Thank you for your update. We appreciate your efforts in resolving the missing billing email field.

Regarding the issue with Woo Pay, we recommend checking the payment settings and ensuring that all configurations are correctly set. If the problem persists, please provide us with more details so we can further assist you. Also, you can check how it works with the default theme such as Storefront.

Let us know if your client encounters any difficulties during checkout. We are here to help.

Best regards,
Jack Richardson
8Theme’s Team

Dear @Diana,

We kindly suggested enabling the XStore Ajaxify feature as, upon inspecting the page source, we noticed that your website is built using the Elementor builder (please refer to the screenshot: https://prnt.sc/pLsfla5njjIT). If you would like to activate the Ajaxify feature, you can find it within any Elementor widget under the “Advanced” tab → “XStore Ajaxify” https://prnt.sc/aHvbqJeygu2F.

Regarding your site speed comparison with the default theme, we encourage you to also evaluate the extensive functionality that our theme provides. Does the default theme offer the same variety of advanced features and customization options that allow site owners to modify any page effortlessly? This is why we recommend following our documentation on performance optimization to enhance your website’s speed (https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).

Additionally, could you please share the specific page where you are experiencing issues with images not loading correctly? We have checked several pages, and all images appear to be loading properly on our end.

Lastly, the admin access credentials you previously provided are no longer valid. It seems they have been modified, and we have not received updated credentials. Kindly share the correct login details so we can further assist you.

We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

Thank you for reaching out to us.

Since you have manually installed and configured this plugin according to your specific requirements, we kindly recommend reviewing its configuration with your development team. Once you disable the plugin we previously mentioned, please check whether the issue persists.

If you are considering changing your hosting provider, you may explore the next option from our partners here: https://prnt.sc/TuCzHwljw6Sl.

Additionally, we kindly ask you to create separate topics for each of your inquiries instead of combining multiple questions into one. This approach will help us address each issue efficiently and provide you with the best possible support. We appreciate your cooperation in following our support guidelines and time management practices.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Support Team

Dear @Creatica,

We have reviewed the functionality of the language switchers in the mobile menu and found that the WPML scripts do not function properly when the switchers are loaded via AJAX. Currently, the mobile menu content on your web-site is loaded using this method.

As a solution, we recommend switching the mobile menu type to “off-canvas” (please refer to the following screenshot: https://prnt.sc/WemXuKF9Y626). This adjustment should allow the language switchers to work correctly.

Additionally, we suggest reaching out to WPML support to inquire about this issue. They may be able to provide further insights or improvements to their global scripts to ensure compatibility with AJAX loading.

Thank you for your understanding. Please let us know if you need any further assistance.

Best regards,
Jack Richardson
8Theme Team

Dear @Lisa,

You may try adding the following code snippet to the xstore-child/woocommerce/content-widget-product-slider.php file:

<?php woocommerce_template_loop_add_to_cart(); ?>

Screenshot reference: https://prnt.sc/VdsibPpSXiwP

Please note that, in accordance with Envato’s support policy, we do not provide additional customization services through our support forum. However, if you require further customization, you are welcome to submit your request here: https://prnt.sc/5F78EhmmB7vw.

Should you have any other questions, feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @Tommy,

If you review the screenshot provided above https://prnt.sc/WkhojRPg2_34, you will notice that the active theme in the screenshot is Storefront. The styling issue is present even with the default theme, indicating that this should be addressed globally by Elementor.

Additionally, we kindly request that you avoid combining multiple questions within a single topic. This particular discussion was created specifically to address the styling issue of the ‘select’ field, which is also not correctly styled with the default theme, such as Storefront.

Since these global styles are generated by Elementor, it is not possible to override them with a higher priority from any theme. Therefore, the necessary improvements should be made within the Elementor plugin’s code.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Dear @Kingsley,

We hope you are doing well.

We would like to follow up as we have not yet received your feedback regarding testing with the Storefront default theme. Without this information, it is difficult for us to determine whether the issue is specific to our theme.

Additionally, we noticed that you have the “Checkout Field Editor for WooCommerce” plugin activated, and most of the fields appear to be deactivated in its settings (https://prnt.sc/vWqPtm0RZhZp). This could potentially be the cause of the error on your checkout page.

Could you kindly try deactivating this plugin and then test again? Furthermore, we recommend conducting a test with only the required plugins activated, without any custom-installed ones, to help identify the root cause of the issue.

Please let us know the results at your earliest convenience. We appreciate your cooperation and look forward to your response.

Best regards,
Jack Richardson
8Theme Team

Dear @Edgar,

We have re-saved the WooCommerce settings, as shown here: https://prnt.sc/4YKEXTSCw29f. As a result, the shop page layout now appears to be fixed: https://prnt.sc/8og9kU_6w04X.

Could you please review it at your convenience and let us know if everything is working as expected?

Best regards,
Jack Richardson
8Theme Team

Dear @Diana,

I hope you are doing well.

Could you please try implementing the solution provided in the following reply ->
https://www.8theme.com/topic/high-quality-images-losing-sharpness-and-detail-when-rendered-on-page-in-xstore-theme/#post-435848

Once completed, we would appreciate your feedback on the results.

Additionally, to further enhance your website’s performance, we recommend utilizing the “XStore Ajaxify” feature, which is available for each Elementor widget. This feature is user-friendly and does not require any coding skills. For your reference, please see the following screenshot:
https://www.awesomescreenshot.com/image/49798158?key=c81fa20aea0720fefd3adc8c4639cf5e

Should you have any questions or require further assistance, please feel free to reach out.

Kind regards,
Jack Richardson
8Theme’s Team

Hello @NxtArt_ro,

We hope you are doing well.

Have you had a chance to review our documentation on setting up Booster Sales Quantity Discounts? You can find it here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/.

If you still have any questions, please provide us with the following details to assist you more effectively:
– Screenshots of your request with a clear explanation
– URLs of the relevant products
– Correct WP-Admin access credentials so we can check your configurations

We appreciate your cooperation and look forward to assisting you.

Best regards,
Jack Richardson
8Theme Team

Dear @Lisa,

Thank you for reaching out to us.

Please note that the requested functionality is not predefined in our theme by default. However, you can achieve this by copying the following file:

xstore/woocommerce/content-widget-product-slider.php

to your child theme at:

child-theme/woocommerce/content-widget-product-slider.php

Once copied, you can make any modifications you require, including adding “Add to Cart” buttons to products or customizing the content as needed.

Should you have any further questions or require assistance, please feel free to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Den,

For such requirements, we recommend using a separate plugin with advanced configuration options, as our theme does not include these specific settings. This functionality falls outside the scope of our theme’s features.

Thank you for your understanding!

Best regards,
Jack Richardson
8Theme Team

Dear @R.Cristofor,

We hope you are doing well.

We have uploaded the same fix for your staging website. Additionally, to ensure proper button alignment, we have applied the following custom CSS: https://prnt.sc/zkPgu4rNsecb.

Regarding the patch issue: If the patch reappears after being applied, we kindly ask you to review the latest response on this topic: https://www.8theme.com/topic/patcher-shows-updates-available-even-after-i-applied-them-a-hour-ago/#post-363427. The provided solution should be helpful for you. Please add the following code to your “child-theme/functions.php” file:

add_filter('xstore_patches_done_reset_on_update_themes', '__return_false');

Note: There is no need to download any additional files, as this code is already included in the latest update that has been released.

Additionally, we kindly recommend creating separate topics for new issues rather than combining multiple concerns into a single thread. This will help us assist you more efficiently.

Should you have any further questions, please feel free to reach out.

Best regards,
Jack Richardson
8Theme Team

Dear @anli75,

We have noticed that the header was missing on your homepage. To resolve this, we accessed the header settings and simply re-saved them. As a result, the header is now displaying correctly.

If you recall the specific actions you took before the header content disappeared, we would appreciate it if you could provide us with detailed information. At this moment, we are unsure of the exact changes that may have caused the issue. Therefore, we will continue to monitor the situation.

Please let us know if you experience any further issues.

Best regards,
Jack Richardson
8Theme Team

Hello @pageantapp

Could you please, check now ? We added next custom CSS snippet for you -> https://prnt.sc/LSGFz0EhIVy8.

Kind regards, Jack Richardson
The 8theme’s team