Jack Richardson

Dear @molo,

Please rest assured that the changes we previously made have not been lost. It appears that we recently implemented another improvement related to the placeholder on the Single Product page. However, your current request concerns the display of videos on your Shop page across products.

We have now implemented the requested improvement in your “child-theme/functions.php” file, and we will also include this enhancement in our documentation. You can review the result here: https://gyazo.com/28b879251f983f38621f3f0f8a18c7eb.

Please note that we have also made several additional modifications across theme files and the XStore Core plugin. These changes will be included in the next official update, so you will not lose the adjustments we have applied in your child theme.

Thank you for your patience and cooperation.

Best regards,
Jack Richardson
8Theme Team

Hello @LVRB

As our developers have many tasks for customizations we can recommend reaching out to our trusted partners who offer such services for a fee. You can find more information and submit your request through the following link: codeable team https://codeable.io/?ref=qGTdX.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @harshana
Please, check the FTP access you provided -> https://prnt.sc/4Xd0StE_p6BT.
Kind regards, Jack Richardson
The 8theme’s team

Hello @Istos,

You may also try using the following snippet. Please note that it will work for simple and variable products (excluding external product types):

add_action('wp', function() {
    remove_action('woocommerce_single_product_summary', 'woocommerce_template_single_price', 10);
    add_action('woocommerce_after_add_to_cart_quantity', 'woocommerce_template_single_price', 15);
}, 70);

As mentioned earlier, you can adjust and test the priority values across your products to achieve the desired result.

Best regards,
Jack Richardson
The 8Theme Team

Hello @molo,

If customizations are made directly within the parent XStore theme or the XStore Core plugin files, they will be overwritten during updates. To ensure that your modifications are preserved after updates, we recommend implementing them in a child theme or by using a code snippets plugin.

Best regards,
The 8Theme Team

Hello @LVRB,

Thank you for reaching out to us and for sharing your concerns. We fully understand how crucial website performance and stability are for your business, and we sincerely appreciate the trust you place in our theme and support services.

Please note that our support scope includes assistance with theme-related issues, configuration guidance, and troubleshooting. However, custom code development or advanced performance optimization that extends beyond the default theme functionality is considered a customization service, which unfortunately we are unable to provide directly.

As previously agreed, you are welcome to try the suggested code snippets on your website. Additionally, we recommend reviewing the following reply, which outlines several solutions you may implement on your website and hosting environment to improve performance:
https://www.8theme.com/topic/the-acceleration-speed-is-slow-and-garbled-characters-appear/#post-452993

If you would like more advanced assistance, you may submit a request to our professional development team via the following link:
https://www.8theme.com/contact-us/
Our developers specialize in customization and performance optimization, ensuring that any adjustments remain stable with future updates.

We truly appreciate your understanding and cooperation. To assist you further within the scope of our support, please share your website details (such as temporary admin access, provided securely), so that we can review your current setup and offer the most effective guidance.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Genius Tech Egypt,

We have reviewed your website and noticed that it is currently using two page builders — Elementor and WPBakery. Please note that running multiple page builders simultaneously may slow down loading times and potentially cause conflicts in page rendering.

Additionally, we observed that several caching systems are enabled on your website (see screenshot: https://prnt.sc/by8-NYnuHJWU). Using multiple caching solutions at the same time can lead to conflicts and reduced efficiency. We kindly recommend selecting and configuring the most suitable caching system for your case.

With regard to website speed, please keep in mind that performance optimization is a complex process that involves several factors, including plugin configuration, image optimization, caching, server performance, and more.

To demonstrate the potential of our “XStore theme”, we have prepared an example here:
https://pagespeed.web.dev/analysis/https-woocommerce-1476984-5641372-cloudwaysapps-com/adlln2dhwa?form_factor=desktop

As you can see, our theme is capable of achieving a score of 98+ on mobile and 100+ on desktop — an exceptional result for any e-commerce theme.

We kindly recommend reviewing the following points for your website:
– Optimize all images (use modern formats such as WebP and apply proper compression).
– Configure a reliable caching plugin (e.g., WP Rocket).
– Ensure that your server is optimized for WordPress and WooCommerce.
– Limit the use of heavy third-party plugins.

All of these factors play a significant role in improving website speed and overall performance.

For your reference, we have also attached the results of a speed test performed on your website, which already shows fairly good results: https://prnt.sc/A5thr00J2Ov1.

Please note that performance optimization falls outside the scope of our support, in accordance with Envato’s support policy.

Thank you for your understanding.

Best regards,
Jack Richardson
8Theme Team

Hello @harshana

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Kind regards,
Jack Richardson
The 8theme’s team

Hello @Niki,

We kindly ask you to implement the solutions that were previously suggested.
If you would like to request a new feature, please submit your idea through our Feature Requests Taskboard: https://www.8theme.com/roadmap/. This will allow us to review your request and evaluate its popularity based on customer votes.

Thank you for your understanding and cooperation.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Buhle,

Could you kindly provide us with a video demonstration showing how it works on a desktop device? At the moment, we are unable to see any free gifts appearing on your Cart page after adding such a product.

Thank you in advance for your assistance.

Best regards,
The 8Theme Team

Hello @LVRB,

We have reviewed the code you received from ChatGPT’s suggestions, and it appears that most of the recommendations are based on the standard functionality provided by common caching plugins. You may add these snippets to your website; however, please be aware that certain features could be affected, such as script loading, responsive image display, and similar elements.

Therefore, we recommend thoroughly testing the implementation across your key pages – such as single product pages, shop archives, and product filter systems – to ensure everything functions correctly. If the functionality remains intact, you may keep the code. Otherwise, we suggest temporarily removing the snippets and rechecking the site’s performance.

Best regards,
Jack Richardson
8Theme Team

Hello @Kyle,

We have reviewed the issue on your website and attempted to reproduce it on our local environment. However, we were unable to encounter the same problem.

As a possible solution, we recommend adding the following custom CSS snippet:

body .et-mobile-panel-wrapper.outside {
    transform: none;
    opacity: 1;
    visibility: visible;
}

This adjustment will ensure that the mobile panel is displayed across all pages.

Best regards,
The 8Theme Team

Hello @Niki,

We would like to clarify that our theme provides the option to add videos to the single product gallery carousel either by uploading them directly or by using iframe video codes. However, built-in support for Pinterest videos is not available.

That is why we asked how you obtained the code snippet for adding Pinterest video codes. As an alternative, we recommend either downloading the videos and uploading them properly to your products via the WordPress media uploader, or using iframe codes from YouTube videos and placing them in the designated textarea field.

Thank you for your understanding.

Best regards,
The 8Theme Team

Hello @movileanu,

Since you are using the Footer template based on Elementor, we kindly recommend setting a custom footer for specific pages by applying the appropriate Elementor display conditions. You can find detailed instructions here: [Elementor Conditions Documentation](https://elementor.com/help/conditions/).

If you have any other questions, please, clearify your request in more details with screenshots or video.

Best regards,
Jack Richardson
The 8Theme Team

Hello @Pasindu Dulanjana,

We have tested your website using different browsers and devices and it is displaying correctly on our side. Could you kindly try accessing it from another device, or enable a VPN extension in your browser and check again? Also, we suggest you to contact to your hosting provider to check if there are no restrictions active on your server to load the web-site.

– Chrome: https://prnt.sc/u0ZbID7S6lsN
– Safari: https://prnt.sc/M4CJ1IhVbDB0
– Mozilla Firefox: https://prnt.sc/s1T98JPLprnK

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme Team