Hello @AgroTeraria,

Based on the error log we reviewed on your server, it appears that some files were not loaded correctly during the theme archive upload process. We have manually added the missing file “xstore/framework/customizer/theme-options/speed-optimization/speed-optimization.php,” and as a result, the fatal errors on your website have been resolved.

Additionally, we corrected your wp-config file, as some of your customizations were placed in incorrect locations, which caused the notices (https://prnt.sc/eTLyJoG9Swju).

You can now proceed with the demo import process. If you have any further questions, please feel free to submit a support request, and we will be happy to assist you.

You may also find the following articles helpful for the demo import process:
1. https://www.8theme.com/documentation/xstore/theme-installation/xstore-setup-wizard/ (Step 4 and subsequent steps)
2. https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

Best regards,
Jack Richardson
The 8Theme Team

Hello @Andrei Andrei,

After reviewing the issue, we found that the Spotlight Categories widget displayed an empty list (https://prnt.sc/MkMGKMr_NPH-) and no specific categories were set. We reproduced the issue on our local websites and identified a solution, which has already been implemented on your website and will be included in next theme update. As a result, the list of categories now correctly displays the available options for selection.

We also noticed that the product categories you selected were child categories, which are not displayed in this widget by default. To enable their display, we added the following snippet:
add_filter('etheme_dynamic_categories_top_level_only', '__return_false'); (https://prnt.sc/kuiKbkqe-eXC).

The frontend now displays the correct result: https://prnt.sc/R9pWHmRq01wC

Regarding the brands section question, could you please, describe what brands you are using (XStore theme built-in or from some 3rd-party plugin). Also, if you would like to create static section with such grid structure you can use an Elementor Grid (https://elementor.com/help/grid-container-layout-options/) with the image widgets inside each area. Combining multiple grids you can create similar layout to the one on your screenshot.

Best regards,
Jack Richardson
8Theme Team

Hello @shahar klamka,

Since the widget for displaying products has not been added, it is logical that such content will not be shown.

We have already provided a comprehensive answer to a similar question, which you can review along with the attached screenshots for additional information: https://www.8theme.com/topic/when-using-category-template-on-all-product-categories-it-never-shows-products/#post-461390.

If you would like to display products only on subcategory pages, it appears that a custom solution will be required—either on the PHP side using hooks or filters, or through custom CSS. Our suggestions are as follows:
1. Add the Archive Products widget in the builder template.
2. Create a CSS solution to hide this widget on all product archive pages and display it only on subcategory archives, or develop a PHP solution to prevent the Archive Products widget content from appearing on pages that are not subcategories (in other words, categories that do not contain nested categories).

We would like to hear your thought about such solution, so we will try to do our best to help you in such request.

Best regards,
Jack Richardson
8Theme Team

Hello @shahar klamka,

Sorry for the delay in answering.

We have noticed that you are using a custom plugin to modify the content of your Product Taxonomies pages (https://prnt.sc/I6RHWhfw-t_z). To achieve the desired result of displaying only product categories on the main shop page and subcategories on the first-level category page, you can use the Archive Products widget in your Archive Products Builder (https://prnt.sc/1ozCBtREr1eY).

The main configuration for the content displayed on these pages can be found under Theme Options -> WooCommerce -> Product Catalog (https://prnt.sc/vXi2tVKLnduo). If you have added the Archive Products widget and configured the main shop page to display only categories in the Product Catalog settings (as described above), the widget will display categories accordingly. You can also set the condition to display this template on all product archive pages (https://prnt.sc/xyN3qGNwcCKD).

As this is a live website, we have not made any changes yet. We would appreciate your feedback on the proposed solutions. Additionally, we noticed that you are using a third-party plugin to display products. Please note that when using builder templates, the content created with the builder will be displayed on these pages instead of the plugin’s content.

Best regards,
Jack Richardson
8Theme Team

Hello @Will,

We have attempted to access your website from different devices, both with and without a VPN, but we still do not have access. Could you please check whether there are any IP restrictions or blocks on your server that might be preventing access to your website?

Best regards,
8Theme Team

Hello,

We apologize if our previous response did not fully meet your expectations. However, as your request falls outside the scope of our basic support, we referred you to a company that provides customization services.

If you are a developer and would like to create a shortcode (or similar functionality) to display only the product variations that are available on backorder, you will need to:

1. Create a shortcode.
2. Review the WooCommerce functions that display product attributes, as you will need to filter them to show only those marked as “on backorder.”
Useful functions and files may include:
– get_variation_attributes()
– woocommerce/includes/class-wc-product-variable.php
– woocommerce/includes/class-wc-product-variation.php
3. Once you have created the shortcode, ensure that you first display all attributes from the current product. You can use the global $product variable (see https://prnt.sc/X-qLu0j8ZfRi) at the beginning of your code before checking for attributes.

As a simple starting point, you may use the following php snippet:

function etheme_child_onbackorder_variations_shortcode( $atts ) {
    $atts = shortcode_atts(
        array(
            'product_id'   => '',
            'show_price'   => false, 
            'show_sku'     => false, 
            'no_items_msg' => '', 
        ),
        $atts,
        'onbackorder_variations'
    );

    // Get product.
    if ( ! empty( $atts['product_id'] ) ) {
        $product = wc_get_product( (int) $atts['product_id'] );
    } else {
        global $product;
    }

    if ( ! $product || ! $product->is_type( 'variable' ) ) {
        return '';
    }

    $backorder_variations = array();

    // Get all variation IDs for the product.
    $variation_ids = $product->get_children();

    foreach ( $variation_ids as $variation_id ) {
        $variation = wc_get_product( $variation_id );

        if ( ! $variation || ! $variation->exists() ) {
            continue;
        }

        if ( 'onbackorder' !== $variation->get_stock_status() ) {
            continue;
        }

        $backorder_variations[] = $variation;
    }

    if ( empty( $backorder_variations ) ) {
        if ( ! empty( $atts['no_items_msg'] ) ) {
            return wp_kses_post( $atts['no_items_msg'] );
        }
        return '';
    }

    ob_start();

    echo '<ul class="onbackorder-variations-list">';

    foreach ( $backorder_variations as $variation ) {
        $attributes = $variation->get_attributes();
        $parts      = array();

        foreach ( $attributes as $taxonomy => $value_slug ) {
            if ( ! $value_slug ) {
                continue;
            }
            $label = $taxonomy;
            if ( 0 === strpos( $taxonomy, 'pa_' ) ) {
                $label = wc_attribute_label( $taxonomy );
            }
            $value_label = $value_slug;
            if ( taxonomy_exists( $taxonomy ) ) {
                $term = get_term_by( 'slug', $value_slug, $taxonomy );
                if ( $term && ! is_wp_error( $term ) ) {
                    $value_label = $term->name;
                }
            } else {
                $value_label = wc_clean( str_replace( '-', ' ', $value_slug ) );
            }

            $parts[] = sprintf(
                '%s: %s',
                esc_html( $label ),
                esc_html( $value_label )
            );
        }

        echo '<li class="onbackorder-variation" data-variation_id="' . esc_attr( $variation->get_id() ) . '">';

        if ( ! empty( $parts ) ) {
            echo '<span class="onbackorder-variation-attributes">' . esc_html( implode( ', ', $parts ) ) . '</span>';
        }

        if ( !!$atts['show_price'] ) {
            echo ' <span class="onbackorder-variation-price">' . wp_kses_post( $variation->get_price_html() ) . '</span>';
        }

        if ( !!($atts['show_sku'] ) && $variation->get_sku() ) {
            echo ' <span class="onbackorder-variation-sku">SKU: ' . esc_html( $variation->get_sku() ) . '</span>';
        }

        echo '</li>';
    }

    echo '</ul>';

    return ob_get_clean();
}
add_shortcode( 'etheme_child_onbackorder_variations', 'etheme_child_onbackorder_variations_shortcode' );

Please note that providing additional customization is beyond the scope of our basic support.

Best regards,
Jack Richardson
8Theme Team

Hello @sky,

The content displayed on your website (https://prnt.sc/CesDrk3k_weE) appears beneath the header because the “Header Overlap” option is currently enabled. To resolve this, you can either add additional top padding to the section containing the text or create multiple headers with specific conditions—for example, setting the header to “non-overlap” with conditions for all pages except the homepage or according to other requirements.

For more information about the Header Builder, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Best regards,
Jack Richardson
8Theme Team

Hello @hesham,

Please try adding the following snippet to your child theme’s functions.php file:

add_filter('woocommerce_layered_nav_count_maybe_cache', '__return_false');  
add_filter('etheme_widget_product_categories_cache', '__return_false');

If the issue persists, kindly provide temporary wp-admin access so that we can check and resolve the problem.

Best regards,
Jack Richardson
8Theme Team

Hello @Atip,

We noticed that the following option was enabled: https://prnt.sc/8k6baBeVjFXJ. This option was originally created to improve AJAX filtering and pagination. For testing purposes, we have temporarily deactivated it so that you can compare the AJAX response times.

In our tests using the new Pjax technique, the response time for AJAX widget filters has been significantly faster. Please check the results on your side.

Best regards,
Jack Richardson
8Theme Team

Dear @Sherine,

Thank you for reaching out to us.

1. Unfortunately, there is no ready-made solution available at this time. However, we kindly suggest limiting the number of items in your “All Departments” menu to ensure that all entries are visible and that the mega menu displays correctly.

2. You may try adding the following custom CSS to adjust the position of your static blocks within the “All Departments” section so that they appear in the correct visible area:

.elementor-widget-theme-etheme_departments_menu .menu-static-block.nav-sublist-dropdown {
    min-height: 100vh;
}

3. Could you please attach the URL of the static block in question, along with a few screenshots showing the desired result? This will help us review the issue and determine what improvements can be made to achieve the outcome you need.

Best regards,
Jack Richardson
The 8Theme Team

Hello @sky,

Please check now. We have implemented a temporary solution to change the background color of your website from white.

Best regards,
The 8Theme Team

Hello @Atip,

Thanks for using XStore.

We’ve reviewed your request and it requires custom development, which is outside Envato’s support policy. To get it done properly and on time, please submit it to our trusted partner WP Kraken.

You’ll get:

– fast quote & timeline
– turnkey implementation by a vetted team
– warranty on delivered work

We’re confident this will help—hope you can make use of it shortly.

Kind regards, Jack Richardson
The 8theme’s team

Hello @Enmanuel Rostran,

Please check now. We have installed all the latest patches: https://prnt.sc/6S4VRmuvtbPt
For more information about the XStore patcher, please visit: https://www.8theme.com/documentation/xstore/theme-installation/how-to-use-xstore-patcher/

Best regards,
Jack Richardson
The 8Theme Team

Hello @Deira Youth Trading,

Thank you for your message. Waiting for your response.

Best Regards,
8Theme’s Team

Hello @khurram virk,

You may try using the following custom CSS:

body .et-quick-view-wrapper .quick-view-excerpts .excerpt-content .excerpt-content-inner {  
    overflow: auto;  
}

If you still require our assistance, please provide the names of the products so that we can check the issues.

Best regards,
8Theme Team